Bombfell inc

We're sorry for the delay in the refund! We provide specific return labels for the packages to be returned, and because *** purchased and used a different label, our
system was not able to properly track the shipment back to our warehouseA request to return was also not made within the tperiod, and because our system is set up to charge automatically if you miss this period, we weren't able to address this in time! *** was kind enough to provide us the tracking number of the label he purchased, and we sent that right over to our warehouse teamThey were able to locate and process the items, and we issued a full refund of $back to the card on file on June ***, We have also been in constant contact with *** regarding the status of his itemsWe sent him an email on June *** confirming that we received his returns, with the below verbiage:"The amount of $has been refunded to your credit card! (it may take a few days to reflect in your online statement)."Per your request, we also closed out the account. Let us know if there's anything else we can do to help! - The Bombfell Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The client registered with Bombfell on September [redacted], and then immediately received a welcome email from us outlining how Bombfell works and explaining the subscription process. The disclaimer from...

that email has been excerpted below:"Bombfell is a continuous subscription service with no minimum purchase obligation, subject to our Terms and Conditions and Privacy Policy. You will continue to receive personally styled shipments on a monthly basis based on your preferences until you cancel your membership. The recurring charges are based upon the monthly selections that you keep. If you don't cancel or return your shipment within 10 days, your credit card will be charged. You can cancel your membership at any time via the Account Cancellation page or by contacting us at [redacted] and following the instructions in our response. Skipping or canceling a single shipment will not cancel your membership. For more information see our FAQ."After this email was sent, another series of emails were sent to the email address the client used to register with us on October [redacted] and October [redacted] indicating that their first order would ship soon. These emails allowed the client to review the pending order, but since no action was taken, the client's first Bombfell order was shipped on October [redacted]. This order was delivered to the shipping address the client provided to us on October [redacted]. All of the items from this order were returned to our warehouse. Since these items were returned within the designated return period, the client was not charged for them.The client indicated that a handwritten letter was included in this return letting us know that they wished to cancel their Bombfell subscription; however, we did not receive this request. At this time, cancellations can only be handled either online or via email. Our third party warehouse only handles the preparation of orders and returns in an entirely different location than our office. The client's next order was prepared and an email was sent to them on October [redacted]. A second email concerning this order was sent on November [redacted] letting them know their order would ship soon. Since we received no request to cancel that order, it then shipped on November [redacted] and arrived at the client's shipping address on November [redacted].On November [redacted] the client sent an email to our customer service team indicating that they would like to cancel their service with Bombfell, that they wanted to return their items from their most recent order, and explaining their frustration. We responded to their email that same day letting them know we cancelled their account, provided the client instructions for returning their most recent order, and explained the nature of Bombfell's subscription based model. In this response we also explained why we were not aware of the letter they had included with their previous returns. They responded back, also on November [redacted], thanking us for our help. Since the items from this order were sent back to our warehouse within the designated return period, no charge has been issued for that order at this time. After reviewing the client's account, we can confirm that though we did successfully authorize their [redacted] account in the amount of $50 as a payment verification prior to shipping their orders (on October [redacted] for the first order and again on November [redacted] for the second), these verifications were immediately voided. The client's account has been completely closed, and they have not been charged for any inventory at this time. We'll reach out to the client if we have any questions regarding their recently returned shipment. Best,Team Bombfell

Hello!We apologize for any confusion here. The final date of the try-on period for the order was set to 7/**, which was provided in an email letting you know that the package was marked "Delivered". Because our system did not see a return request for any of the items before that...

date, it was set up to automatically charge you for the order. We also don't see a note or email from you regarding the order. Due to issues with the billing information we had on file, the charge was only able to go through on 7/**, which is the same date you reached out to us. In order to avoid that charge, you would have had to log into your account, request your returns, and utilize the label that we provided in your shipment. Because a different label was used, our system would not have been able to track the items, or know that anything was returned at all. Your first email was sent over at 9:43 AM EST on 7/**, and we got back to you at 11:58 AM EST that same day. While 2 hours and 15 minutes is not the quickest response time, we got back to you as soon as our team saw your messages, and have been in touch since. As discussed, we have issued a refund for all items minus the shirt you kept. Those funds will show on your account within the next few business days. We'll let you know if we have any questions regarding the returned shipment. Best,Team Bombfell

This matter has been resolved since the client has filed this complaint. On 8/**, [redacted] received a package containing the following items valued at $243 total: 1. Original...

Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES ($69) 2. French Connection STARS AND STRIPES SS TEE CUBA WHITE ($44) 3. Original Penguin DADDY-O SS POLO STORM ($55) 4. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) On 9/**, he received an order containing the following: Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) From the five items above, he kept the following items, valued at $144: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES Medium ($69) 2. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) He was charged $243 on 8/** for the whole order from 8/**, but when his return of the three items was received and processed by our warehouse team, we issued a refund of $99 ($243 - $144) back to his credit card on 9/**. His account was permanently deactivated on 9/**. Thank you for your attention to this matter. Please let us know if you require any additional documentation. best, [redacted]

I just went through the process of signing up for the Bombfell. I understood the sign-up process to mean that it allows me to review the clothing they offer. Near the end of the form when I realized that they were going actually deliver clothing and charge me, I had no means of canceling the order. I attempted to set the order to "zero" items ordered, but it does not allow as an option. It gives you no alternative but to order then cancel. I immediately sent an email (within seconds) indicating that my sign-up was in error and was not able to back out of the order process as the form did not provide a method to do that. The response I received back stating

"We have a limited client support team on weekends (we have unbreakable plans), so we may not be able to respond to your message until the next business day. In the meantime, you may find the following information helpful:"

How can you not have unbreakable plans? What kind of [redacted] outfit is this?

In my opinion, this is not what I would consider as "customer service", it is a "customer fleecing" department.

Review: Hello , I was online and had signed up for bombfell two months ago . I had received a mailing of clothing to my house in August. Four articles of clothing. I had like a penguin shirt but had to send three articles back to the company that I didn't want . That was four weeks ago today. In the mean while they charged my account in the sum of 243 dollars. I had asked for a different size shorts they had sent me precisely . They sent them. In the mean time I was asking the company bombfell what is my credit on my account from the other to articles I had returned . Knowing I had already paid for one penguin shirt and one cargo blue shorts. They to this day have been email me on needing payment and wanting to charge me for both of the two cloths that I have kept. They wanna charge my bank again for these articles ! They have no phone customer service to call already tryed . Only way to talk to them is through email. At this point I would just like a full amount of 243 dollars refunded for there services not being faithfully attended too.

Thanks [redacted]Desired Settlement: A refund to my account and suspend my business with them.

Business

Response:

This matter has been resolved since the client has filed this complaint. On 8/**, [redacted] received a package containing the following items valued at $243 total: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES ($69) 2. French Connection STARS AND STRIPES SS TEE CUBA WHITE ($44) 3. Original Penguin DADDY-O SS POLO STORM ($55) 4. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) On 9/**, he received an order containing the following: Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) From the five items above, he kept the following items, valued at $144: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES Medium ($69) 2. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) He was charged $243 on 8/** for the whole order from 8/**, but when his return of the three items was received and processed by our warehouse team, we issued a refund of $99 ($243 - $144) back to his credit card on 9/**. His account was permanently deactivated on 9/**. Thank you for your attention to this matter. Please let us know if you require any additional documentation. best, [redacted]

Review: This company sent me out some clothing to look at and whatever I decided to keep they would charge me for. I sent back the clothing and they still tried to charge my card once and it didn't go through because I did not have the funds, because the company has no phone contact support I have to resort to emailing them explaining to them that I would make an arrangement for what I wanted to keep and that I sent back some items. They never responded to me and they just charged me today 7/**/15 for all the items and deducted 352.50 out of my account!! This is not correct especially when they have no one to speak to and the only option you have is to email them and they still don't respond!! I emailed them today to refund my money and have yet to speak to anyone of course. This is incorrect!!Desired Settlement: All I want is the transaction to be reversed and for the funds to go back into my account!! AND FOR THEM TO CONTACT ME so that I can set an arrangement for the items I did keep!!!

Business

Response:

Hello!We apologize for any confusion here. The final date of the try-on period for the order was set to 7/**, which was provided in an email letting you know that the package was marked "Delivered". Because our system did not see a return request for any of the items before that date, it was set up to automatically charge you for the order. We also don't see a note or email from you regarding the order. Due to issues with the billing information we had on file, the charge was only able to go through on 7/**, which is the same date you reached out to us. In order to avoid that charge, you would have had to log into your account, request your returns, and utilize the label that we provided in your shipment. Because a different label was used, our system would not have been able to track the items, or know that anything was returned at all. Your first email was sent over at 9:43 AM EST on 7/**, and we got back to you at 11:58 AM EST that same day. While 2 hours and 15 minutes is not the quickest response time, we got back to you as soon as our team saw your messages, and have been in touch since. As discussed, we have issued a refund for all items minus the shirt you kept. Those funds will show on your account within the next few business days. We'll let you know if we have any questions regarding the returned shipment. Best,Team Bombfell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I talked my son joining this company to update his clothes for job interviews since he was in the Amry over seas for the last 4 years. It said he had 10 days to review the items. Which he received June ** 2015 we returned them June ** 2015 but yet they took out payment on June ** 2015 of over $300.00 under dollars for like 3 items. I'm all for looking good but really. Anyway I have tracking number. Which I would be glad to give you.please help me to get his money returned his name is [redacted]Desired Settlement: If they have 10 days to review was were in that time frame.. I want him to get his refund of over 300.00 from his [redacted] account as well as the post aged we paid for its return $12.25 also cancel his membership as of today. June ** 2015

Business

Response:

We're sorry for the delay in the refund! We provide specific return labels for the packages to be returned, and because [redacted] purchased and used a different label, our system was not able to properly track the shipment back to our warehouse. A request to return was also not made within the try-on period, and because our system is set up to charge automatically if you miss this period, we weren't able to address this in time! [redacted] was kind enough to provide us the tracking number of the label he purchased, and we sent that right over to our warehouse team. They were able to locate and process the items, and we issued a full refund of $357 back to the card on file on June [redacted], 2015. We have also been in constant contact with [redacted] regarding the status of his items. We sent him an email on June [redacted] confirming that we received his returns, with the below verbiage:"The amount of $357 has been refunded to your credit card! (it may take a few days to reflect in your online statement)."Per your request, we also closed out the account. Let us know if there's anything else we can do to help! - The Bombfell Team