Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Initial complaint was that customer was billed for items they have returned.We checked our records and found that the charge was for the order that was delivered on March ***, On that date, we sent an email to the customer's email address we have on file informing them that the final date of
the tperiod would be March ***, 2017, and that they would need to request a return before then to avoid being charged for the orderWe also sent a final reminder email on March *** just in caseThis order's return request came through on March ***, 2017, which was after the customer was already charged for the full order. As our policy states, any order returned within days of the delivery date will be refunded in full to the card on file if there was a chargeWe received and processed the returned package on March ***, 2017, and issued a refund for the two items returned, totaling $on that date. We only received one email from the customer on March ***, 2017, and promptly wrote back the same day explaining the reason for the charge and that they will receive a refund once we receive the items back. We hope that helps - if there are any other questions or concerns, they can always reach out to *** for assistance
The client registered with Bombfell on September ***, and then immediately received a welcome email from us outlining how Bombfell works and explaining the subscription processThe disclaimer from that email has been excerpted below:"Bombfell is a continuous subscription service with no minimum
purchase obligation, subject to our Terms and Conditions and Privacy PolicyYou will continue to receive personally styled shipments on a monthly basis based on your preferences until you cancel your membershipThe recurring charges are based upon the monthly selections that you keepIf you don't cancel or return your shipment within days, your credit card will be chargedYou can cancel your membership at any time via the Account Cancellation page or by contacting us at *** and following the instructions in our responseSkipping or canceling a single shipment will not cancel your membershipFor more information see our FAQ."After this email was sent, another series of emails were sent to the email address the client used to register with us on October *** and October *** indicating that their first order would ship soonThese emails allowed the client to review the pending order, but since no action was taken, the client's first Bombfell order was shipped on October ***This order was delivered to the shipping address the client provided to us on October ***All of the items from this order were returned to our warehouseSince these items were returned within the designated return period, the client was not charged for them.The client indicated that a handwritten letter was included in this return letting us know that they wished to cancel their Bombfell subscription; however, we did not receive this requestAt this time, cancellations can only be handled either online or via emailOur third party warehouse only handles the preparation of orders and returns in an entirely different location than our office. The client's next order was prepared and an email was sent to them on October ***A second email concerning this order was sent on November *** letting them know their order would ship soonSince we received no request to cancel that order, it then shipped on November *** and arrived at the client's shipping address on November ***.On November *** the client sent an email to our customer service team indicating that they would like to cancel their service with Bombfell, that they wanted to return their items from their most recent order, and explaining their frustrationWe responded to their email that same day letting them know we cancelled their account, provided the client instructions for returning their most recent order, and explained the nature of Bombfell's subscription based modelIn this response we also explained why we were not aware of the letter they had included with their previous returnsThey responded back, also on November ***, thanking us for our helpSince the items from this order were sent back to our warehouse within the designated return period, no charge has been issued for that order at this time. After reviewing the client's account, we can confirm that though we did successfully authorize their *** account in the amount of $as a payment verification prior to shipping their orders (on October *** for the first order and again on November *** for the second), these verifications were immediately voided. The client's account has been completely closed, and they have not been charged for any inventory at this timeWe'll reach out to the client if we have any questions regarding their recently returned shipment. Best,Team Bombfell
This situation has been resolved since the client filed the complaint.The client sent an email to our customer service team about this charge on June ***, and we explained that the charge was run because we did not receive return requests for the items within the designated tperiodIf our
system does not receive return requests before a tperiod ends, it will assume that the client wants to keep the items that were received and charges the card on file accordingly. In this instance, the tperiod ended on June ***, but the client did not submit his return requests until June *** -- after the tperiod had ended and charge was processed.The final date of the tperiod was communicated in two emails to the client; the first email was sent when the package was delivered on May ***, and the second email was sent on June *** This final email specifically prompted the client to submit his feedback online, and noted, "If you don't leave feedback, your card will be charged $(*plus tax) for the total order the day after your tperiod ends."When the client reached out to us about the charge, we assured him that once the returns are received and processed at our warehouse, we would issue a refund in full back to his original form of payment. From the time of his initial message to our company, this situation was resolved in four daysThe refund was issued in full to the client's card on June *** and we sent a confirmation email to the client the same dayThis client's account was also placed on hold at his request
We're sorry for the delay in the refund! We provide specific return labels for the packages to be returned, and because *** purchased and used a different label, our system was not able to properly track the shipment back to our warehouseA request to return was also not made within the
tperiod, and because our system is set up to charge automatically if you miss this period, we weren't able to address this in time! *** was kind enough to provide us the tracking number of the label he purchased, and we sent that right over to our warehouse teamThey were able to locate and process the items, and we issued a full refund of $back to the card on file on June ***, We have also been in constant contact with *** regarding the status of his itemsWe sent him an email on June *** confirming that we received his returns, with the below verbiage:"The amount of $has been refunded to your credit card! (it may take a few days to reflect in your online statement)."Per your request, we also closed out the account. Let us know if there's anything else we can do to help! - The Bombfell Team
This matter has been resolved since the client has filed this complaint. On 8/**, [redacted] received a package containing the following items valued at $243 total: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES ($69) 2. French Connection STARS AND STRIPES SS TEE CUBA WHITE...
($44) 3. Original Penguin DADDY-O SS POLO STORM ($55) 4. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) On 9/**, he received an order containing the following: Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) From the five items above, he kept the following items, valued at $144: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES Medium ($69) 2. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) He was charged $243 on 8/** for the whole order from 8/**, but when his return of the three items was received and processed by our warehouse team, we issued a refund of $99 ($243 - $144) back to his credit card on 9/**. His account was permanently deactivated on 9/**. Thank you for your attention to this matter. Please let us know if you require any additional documentation. best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Bombfell has refunded the money in dispute.
Sincerely,
[redacted]
Hello!We apologize for any confusion here. The final date of the try-on period for the order was set to 7/**, which was provided in an email letting you know that the package was marked "Delivered". Because our system did not see a return request for any of the items before that date, it was...
set up to automatically charge you for the order. We also don't see a note or email from you regarding the order. Due to issues with the billing information we had on file, the charge was only able to go through on 7/**, which is the same date you reached out to us. In order to avoid that charge, you would have had to log into your account, request your returns, and utilize the label that we provided in your shipment. Because a different label was used, our system would not have been able to track the items, or know that anything was returned at all. Your first email was sent over at 9:43 AM EST on 7/**, and we got back to you at 11:58 AM EST that same day. While 2 hours and 15 minutes is not the quickest response time, we got back to you as soon as our team saw your messages, and have been in touch since. As discussed, we have issued a refund for all items minus the shirt you kept. Those funds will show on your account within the next few business days. We'll let you know if we have any questions regarding the returned shipment. Best,Team Bombfell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Initial complaint was that customer was billed for items they have returned.We checked our records and found that the charge was for the order that was delivered on March ***, On that date, we sent an email to the customer's email address we have on file informing them that the final date of
the tperiod would be March ***, 2017, and that they would need to request a return before then to avoid being charged for the orderWe also sent a final reminder email on March *** just in caseThis order's return request came through on March ***, 2017, which was after the customer was already charged for the full order. As our policy states, any order returned within days of the delivery date will be refunded in full to the card on file if there was a chargeWe received and processed the returned package on March ***, 2017, and issued a refund for the two items returned, totaling $on that date. We only received one email from the customer on March ***, 2017, and promptly wrote back the same day explaining the reason for the charge and that they will receive a refund once we receive the items back. We hope that helps - if there are any other questions or concerns, they can always reach out to *** for assistance
The client registered with Bombfell on September ***, and then immediately received a welcome email from us outlining how Bombfell works and explaining the subscription processThe disclaimer from that email has been excerpted below:"Bombfell is a continuous subscription service with no minimum
purchase obligation, subject to our Terms and Conditions and Privacy PolicyYou will continue to receive personally styled shipments on a monthly basis based on your preferences until you cancel your membershipThe recurring charges are based upon the monthly selections that you keepIf you don't cancel or return your shipment within days, your credit card will be chargedYou can cancel your membership at any time via the Account Cancellation page or by contacting us at *** and following the instructions in our responseSkipping or canceling a single shipment will not cancel your membershipFor more information see our FAQ."After this email was sent, another series of emails were sent to the email address the client used to register with us on October *** and October *** indicating that their first order would ship soonThese emails allowed the client to review the pending order, but since no action was taken, the client's first Bombfell order was shipped on October ***This order was delivered to the shipping address the client provided to us on October ***All of the items from this order were returned to our warehouseSince these items were returned within the designated return period, the client was not charged for them.The client indicated that a handwritten letter was included in this return letting us know that they wished to cancel their Bombfell subscription; however, we did not receive this requestAt this time, cancellations can only be handled either online or via emailOur third party warehouse only handles the preparation of orders and returns in an entirely different location than our office. The client's next order was prepared and an email was sent to them on October ***A second email concerning this order was sent on November *** letting them know their order would ship soonSince we received no request to cancel that order, it then shipped on November *** and arrived at the client's shipping address on November ***.On November *** the client sent an email to our customer service team indicating that they would like to cancel their service with Bombfell, that they wanted to return their items from their most recent order, and explaining their frustrationWe responded to their email that same day letting them know we cancelled their account, provided the client instructions for returning their most recent order, and explained the nature of Bombfell's subscription based modelIn this response we also explained why we were not aware of the letter they had included with their previous returnsThey responded back, also on November ***, thanking us for our helpSince the items from this order were sent back to our warehouse within the designated return period, no charge has been issued for that order at this time. After reviewing the client's account, we can confirm that though we did successfully authorize their *** account in the amount of $as a payment verification prior to shipping their orders (on October *** for the first order and again on November *** for the second), these verifications were immediately voided. The client's account has been completely closed, and they have not been charged for any inventory at this timeWe'll reach out to the client if we have any questions regarding their recently returned shipment. Best,Team Bombfell
This situation has been resolved since the client filed the complaint.The client sent an email to our customer service team about this charge on June ***, and we explained that the charge was run because we did not receive return requests for the items within the designated tperiodIf our
system does not receive return requests before a tperiod ends, it will assume that the client wants to keep the items that were received and charges the card on file accordingly. In this instance, the tperiod ended on June ***, but the client did not submit his return requests until June *** -- after the tperiod had ended and charge was processed.The final date of the tperiod was communicated in two emails to the client; the first email was sent when the package was delivered on May ***, and the second email was sent on June *** This final email specifically prompted the client to submit his feedback online, and noted, "If you don't leave feedback, your card will be charged $(*plus tax) for the total order the day after your tperiod ends."When the client reached out to us about the charge, we assured him that once the returns are received and processed at our warehouse, we would issue a refund in full back to his original form of payment. From the time of his initial message to our company, this situation was resolved in four daysThe refund was issued in full to the client's card on June *** and we sent a confirmation email to the client the same dayThis client's account was also placed on hold at his request
We're sorry for the delay in the refund! We provide specific return labels for the packages to be returned, and because *** purchased and used a different label, our system was not able to properly track the shipment back to our warehouseA request to return was also not made within the
tperiod, and because our system is set up to charge automatically if you miss this period, we weren't able to address this in time! *** was kind enough to provide us the tracking number of the label he purchased, and we sent that right over to our warehouse teamThey were able to locate and process the items, and we issued a full refund of $back to the card on file on June ***, We have also been in constant contact with *** regarding the status of his itemsWe sent him an email on June *** confirming that we received his returns, with the below verbiage:"The amount of $has been refunded to your credit card! (it may take a few days to reflect in your online statement)."Per your request, we also closed out the account. Let us know if there's anything else we can do to help! - The Bombfell Team
This matter has been resolved since the client has filed this complaint. On 8/**, [redacted] received a package containing the following items valued at $243 total: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES ($69) 2. French Connection STARS AND STRIPES SS TEE CUBA WHITE...
($44) 3. Original Penguin DADDY-O SS POLO STORM ($55) 4. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) On 9/**, he received an order containing the following: Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) From the five items above, he kept the following items, valued at $144: 1. Original Penguin THREE-STRIPE HERITAGE FIT SS SHIRT DRESS BLUES Medium ($69) 2. Ben Sherman SLIM FIT STRETCH SHORTS WASHED BLUE ($75) He was charged $243 on 8/** for the whole order from 8/**, but when his return of the three items was received and processed by our warehouse team, we issued a refund of $99 ($243 - $144) back to his credit card on 9/**. His account was permanently deactivated on 9/**. Thank you for your attention to this matter. Please let us know if you require any additional documentation. best, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Bombfell has refunded the money in dispute.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Bombfell, Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Hello!We apologize for any confusion here. The final date of the try-on period for the order was set to 7/**, which was provided in an email letting you know that the package was marked "Delivered". Because our system did not see a return request for any of the items before that date, it was...
set up to automatically charge you for the order. We also don't see a note or email from you regarding the order. Due to issues with the billing information we had on file, the charge was only able to go through on 7/**, which is the same date you reached out to us. In order to avoid that charge, you would have had to log into your account, request your returns, and utilize the label that we provided in your shipment. Because a different label was used, our system would not have been able to track the items, or know that anything was returned at all. Your first email was sent over at 9:43 AM EST on 7/**, and we got back to you at 11:58 AM EST that same day. While 2 hours and 15 minutes is not the quickest response time, we got back to you as soon as our team saw your messages, and have been in touch since. As discussed, we have issued a refund for all items minus the shirt you kept. Those funds will show on your account within the next few business days. We'll let you know if we have any questions regarding the returned shipment. Best,Team Bombfell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Bombfell inc regarding complaint ID [redacted].Sincerely,[redacted]