Bombino Express Worldwide Inc.

Dear Handler,
I have spoken to customer over the phone and gave her all the information in regards to her shipment, as shipment is not been given to Bombino Directly to our India office for delivery in US so we are not responsible for the entire shipping refund which is paid
for India to USWe have collected $from customer in regards to reshipping the package which was Returned back to our NY office on Feb *** via *** (***) by the time when we checked with our Dispatch team shipment was already been destroyedI have sent an email to customer saying the same and we asked her how she want us to Refund the Reshipping amount $35 to her and she replied us back to send the check for sameWe will issuing the check in one or two days and will be sent to her mail address which is given below:
*** ***
*** *** * *** *** **
*** *** ** ***
Phone # ###-###-####
As per shipping policy we have informed shipper that shipment is returned back to our NY office and please advise for same but never received any reply from them and we also told them if we do not receive any reply in regards to shipment we will be destroying the sameIf you have any questions in regards to customer complain please do not hesitate to ask will happily assist you
Regards,
*** ***
Bombino Express Worldwide Inc
Tel: *** *** *** *** ***
Fax: *** *** ***
Website: ***

Dear *** ***,
We have already informed *** *** that we are the forwarder of their shipment and Sender has not given the package directly to Bombino in IndiaWe have received the shipment from a local courier in India and shipping charges was paid to the local courier not to BombinoAlso we informed her to contact sender in India for any settlement of their packageAs per courier norms shipper is the liable person for any settlement of their package not the receiver until the shipper authorize to settle the same with receiver
We have collected $reconnection charge which is already refunded to *** *** by checkA copy of check is attached for your perusal
Regards,
*** ***
# *** *** ***

Dear [redacted]As I stated earlier, This shipment is going from Ahmadabad India to Africa.We have nothing to do with this. This shipment was no way related to usa.Shipper should contact the ahmedabad location where shipment was rendered.If you have any questions please feel free to call me at [redacted]thanksTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]This shipment is going from Ahmadabad India to Africa.We have nothing to do with this. Shipper should contact the ahmedabad location where shipment was rendered.ThanksRegardsRitu

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[So in a way, they are saying that bombionexp working from USA and working from INDIA is separate and they dont want to take any responsibility of whatsoever the thing is? Is this the way a company works? If bombinoexp USA is a different company, they why on [redacted] there is an option to write to Revdex.com for the concerns I have with my parcel posted from INDIA?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Handler we apologize for the in convenience.Bombino in India attempted yesterday to refund the money to the c'nee. but no one was available.Will be attempted again today.please be assured that the excess amount will be refunded to the c'nee.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still haven't received the package that I paid for and they destroyed. The system tells us that the package will be sent back to the sender not destroy something I had paid for. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[You stated earlier that the parcel is from Ahmedabad - but you did not take any responsibility on behalf of your company [redacted] ? You know what you should do, you should escalate the case within your organisation i.e. [redacted], you need to file an inquire to Ahmedabad office, because that is your company, and you need to ask sufficient explanation from them, and then you need to reply to me. Stating "That was from Ahmedabad, we are least concerned" does not solve my concern. My complain is against [redacted], not the particular parcel. Your response is not acceptable at all.]
 
 
 
 
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Sincerely,
[redacted]

Dear Sir,Inconvenience is deeply regretted, your second box was shipped to different location due to wrong labeling from our staff end and we have retrieved your shipment from location. Shipment is been picked up through [redacted] and tracking number for the shipment is given below for your...

perusal.# [redacted]As per [redacted] online tracking shipment will be delivered on [redacted] Friday. if you have any questions please write back to us or give us a call it will our pleasure to serve you.Email : [redacted]Tel # [redacted]

Review: Please see details in the email I wrote to the company 10 days ago. I sent them follow up email and there's no response.

This is to bring to your attention that our package was severely delayed, damaged and items are missing. Details are as below:

My parents sent a package way bill no. [redacted] ground through Etihad airline service on September **, 2014. Package was stuck in Mumbai for additional KYC documents. Courier agent [redacted] submitted required documents on September, [redacted], 2014 to [redacted] at [redacted] local office at 1.0 p.m. IST.

On follow up on Oct. [redacted], 2014, [redacted] at Bombino local [redacted] office gave a new way bill no. [redacted]. When I tracked it online it said no record found. For several days there was no record for the parcel. I called Bombino US office and they couldn’t find it in their system. Finally after several follow ups on Oct. **, 2014 system showed that parcel was still in Mumbai. I called Bombino office to find out when it will be delivered. I was told it will surely be delivered on Oct. [redacted], 2014. I kept tracking and it still said parcel was in Mumbai so I called again on Oct. [redacted], 2014 and spoke with [redacted]. He said that parcel will come via connecting flights so it may not reach NY by Friday. Also when I mentioned that why your customer service agent earlier said that it will be guaranteed delivered on Thursday Oct. [redacted]. He said that some people are not trained to see all the flight details. So do the customers have to suffer because you don’t have trained staff? Finally the parcel arrived on Oct.[redacted] , 2014 evening.

All the food items in the package were spoiled and had to be thrown away. Two packages and black trousers seemed to be eaten by rats. My book “7 habits of highly effective people” is missing from the parcel. Please see pictures of the same. Total damage to the parcel is $200. This is unacceptable. Please reimburse the losses to me asap. If you have questions please feel free to call me at xxx-xxx-xxxx.

Awaiting to hear from you promptly before I take next step to launch complain with division of consumer protection and Revdex.com to get this resolved.Desired Settlement: Payment for the damages.

Business

Response:

Dear [redacted]this shipment was not given to bombino express .this was given to Lakhani International in [redacted] . Shipping charges were paid there.Therfore I would suggest that shipper must file complaint with the Lakhani international in india.If u have any questions you can call me at [redacted]REgards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The resolution provided is unacceptable and it seems Bombino is trying to escape from their responsibility. Please see attached correspondence from their office. Shipment tracking details which they have acknowledged in their emails also matches to the attached screenshots of their website. They accepted the package, were given all the documents on time to their satellite office and due to mistake by their personnel shipment was delayed. Attached pictures also show damaged goods - trousers eaten by rats and my book "7 habits of highly effective people" is missing. Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear MediatorAs I have told before also that the shipper must contact the company where he/she originaly dropped of the shipment in india.ThanksREgards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Check several pieces of evidence submitted 3 times including Bombino's emails and tracking details on their website with regards to the shipment. On what basis are they denying shipment ownership. If they had nothing to do with the shipment how did the tracking details appeared on their website. There are several email communications from Bombino acknowledging shipment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This is for Bombino express Review for [redacted]) branch.

My parents had send 25kg goods courier from India to US-Minneapolis, Receipt# **SSN**. They did some trick, couriered only 22 kg to us and removed remaining and kept some goods with them and later on claimed that Custom people must have done so. Although I've been provided with custom clearance list and it clearly shows that the goods that were missing were never couriered from them.

Not only I lost my goods but also my money.

My rating is straight NEGATIVE. I WILL NOT RECOMMEND THIS COURIER SERVICE TO ANYBODY ELSE.

Review: last month I was in India and I send one parcel through Bombino Express. The Air Way Bill # is [redacted]. When I received parcel in US several items were missing. I made numerous phone calls and emails and not received any proper resolution. several imitation jewelry were missing.

Please note the following items are missing:

1) 3 bangles - Rs 3150

2) 9 earings - Rs 2410

3) 7 [redacted] - Rs 570

4) 1 kadi - Rs 100

when I receive the parcel all packages inside the box were open and items were scattered and missing.

Business

Response:

Dear [redacted]Kindly have your shipper contact the location where the shipment was dropped off in India.If you have any questions pls feel free to call me at [redacted]ThanksREgards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When package was picked up it was in good condition but it was taped all around like some one tampered it and also the small boxes inside were open and items were scattered and missing. I feel that some one in US remove the items from the package.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear MadamKindly file the claim with the location you tenedered your shipment.ThanksREgards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

These people are now making excuses. the same company is the shipper and receiver here in USA. Rather than doing their inquiry they just dump their problem to their office in India so Revdex.com can't do anything to that jurisdiction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have shipped a TV on Oct **, 2014 (Air Way bill # [redacted]) through Bombino Express service Authorized Agent (Chowdhary, Eminence Express LLC), Piscataway, NJ to India and Paid $478 (USD) in Cash - for packing, shipping, handling and Delivery services including the Fuel and surcharges, the Agent charged me for packing and premium delivery service and also told me the TV will be delivered without a scratch and he and Bombino Express doing the shipping services more than 20 years without any issue and guaranteed the prompt delivery and handling of the TV to my parents in India, even though I securely packed the TV in its original box with extra padding, the agent told me that he has to repack the TV in their shipping box so that it WONT get damaged., he also claimed he is a Certified Packing Master Technician and also does business with [redacted] shipping services, I trusted his credentials and believed his claims of experience in delivering the electronic goods carefully and promptly. So I decide to pay the extra money for shipping my TV through Bombino Express Services and when I wanted to pay the amount using my Credit card, the Agent said Bombino only accepts CASH payments, so I paid the full amount of $478 in cash.

And on Oct **, 2014 they have delivered the TV to my parents home in India, completely damaged, my parents immediately called me and also informed the Bombino Express office in India and also took the pictures of the TV along with the Delivery Person and also the Delivery person himself agreed that the TV was damaged due to Bombino's shipping issue and agreed to give a signed letter agreeing that its Bombino Express fault that the TV has been damaged and advised us to file a claim with the Head Office in New York.On the same day I called the Bombino Express agent from Piscataway, Nj informed him about the damage and also send him all the documents and pictures for him to look in to it, I didn't get any response even after 3 emails and multiple phone calls from Him, I also contacted Bombino customer service on Oct [redacted] 2014, they refused to help me saying I have to contact eh agent where I shipped it from. Without much help from any one and poor customer service I have filed a written claim for the damages and sent it to both the Agent and Bombino Express office in New York through a certified mail on Oct ** with the claim letter, Invoice receipt copy, c pictures of the damaged TV, Copy of the Written letter from Delivery person (Bombino Employee in India), and the Claim amount that I'm requesting. and also got the postal delivery confirmation that it has been delivered. Till date I haven't got any email/mail or phone call from wither of the party. I would like Revdex.com to look int o my complaint and help me get my refund.Desired Settlement: These are the details of refund I’m claiming to be refunded to me settle this amicably

1. My Original Shipping charges of USD: $478

2. Fair Price value of the TV: USD $ 695 (Oringial price is $950 USD)

3. All the postage and printing charges that I had to pay for the claims at: USD $75

Business

Response:

Dear [redacted]This shipment was rendered to Eminence Express LLc there for the claim must be filed with them.Eminence Express is not our agent. They just use our shipping services like our other cutomers.there for I would suggest the claimant to contact eminence directlyif you have any further questions pls feel free to contact me at [redacted]ThanksBest Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Business claiming that Eminence Express is NOT an Authorized agent is false. Eminence Express, Piscataway shows up on BOMBINOS Express website as an authorized agent, that is why I shipped my TV through Eminence Express knowing that they are BOMBINO's authorized agent. I'm copying the website link and Picture here that shows this. I also contacted Eminence Express from the beginning of my complaint process and Eminence Express told me to contact BOMBINO as BOMBINO is the shipping service and aslo when I sent my shipment I got a BOMBINO Express AIR Way bill showing that my TV is being shipped by them. I already sen the copy of the the Air Way bill when I submitted additional evidence to Revdex.com also attaching it again.Now BOMBINO claiming that Eminence is not an authorized agent is knowingly Misrepresenting facts and hiding the truth,and seems to be just a way to procrastinate things further.[redacted] - BOMBINO Express showing Eminence Express as their Authorized shipping center in Piscataway, NJ.Attachments : Initial Complainant addressing both Eminence Express and Bombino Express, AIR Way bill from BOMBINO, BOMBINO Express website showing Eminence as their agent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mediator We have already responded to this compalint earlier.I have furnished airway bill and invoice filled by the cutomer himself where he stated it is an old and used tv with no commercial value.and the shipment was not insured by mr shyamalso I have provided the terms and condions that is printed behind every awb which states clearly that our liability is $10.00 or lesswe will mail him a check for $10.00 which is our liablility. ThanksREgards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Moderator,

The business claiming that I DIDNOT pay for INSURANCE is Wrong. I have previously sent the receipt of my Payment and the Invoice showing the Price I paid.I'm attaching them again and here's the breakdown:Total Weight of the BOX (with TV) : 58 LBs (shown on the invoice)Price : $6 /LB = 58 X6 = $348 only. I paid $478 which included $100 for Insurance and $30 for packing (the Agent packed my TV in his own box thus claiming responsibility for any damages since he packed it). I have sent all this previously also multiple times. The business is just procrastinating the Issue with false claims. II also declared in my customs declaration the price I paid for the TV around $945 and also the TV was in excellent working condition, otherwise why would I ship the TV paying $478 as shipping charges, I declared the entire amount in the declaration.Since I paid the Insurance of $100 to the agent of the business, I have to get he refund for the damages as indicated in my initial claim.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had sent a box weighing 48 pounds vide Airway Bill [redacted]from their Iselin NJ location to my daughter in Mumbai India on Dt. 09/**/2013.I was charged $ 192 for the same.From their tracking information it showed that the box had reached Mumbai on **September but after that there was no attempt to deliver the box after some days I called their customer service about the delivery so the package was delivered on **October 1 week after reaching Mumbai.The person who made the delivery almost threw the box saying that it was heavy.Upon opening the box following was observed 1)List of Contents was missing 2)Several items like medicines, Cosmetics were missing 3)Several containers were open and empty 4)Whole box was wet and stinkingI emailed them on **October about the problem to which I was forwarded a email on **October from their Mumbai office admitting that they had OPENED AND CHANGED the box because it was damaged. Also they were saying in the email that have the list of contents to verify the missing items which they are supposed to deliver along with the boxAgain I emailed to them on **October the following:Your email itself is saying that you guys changed the box because it was damaged so the stuff which is missing from the box was not put back in the box by the person who changed the box !Your email is saying that the list of contents paper which was missing was damage but what right did you have and why did you keep the list with yourselves why was it not put back in the box ? Also there was one more identical list in an envelope in that box which I presume was also damaged and kept with you. Can you please deliver both the paper to the receiving address Your email says the bottle of vitamins was empty why would anybody sent a empty bottle of vitamin ? Your email says you guys will revert back on the status of the missing items after reverting with the list which was found in the box no reply so far !I have not received any reply from them so far !Desired Settlement: I want a refund of my $ 192 towards courier charges and $ 300 for missing medicines and cosmetics

Business

Response:

Dear [redacted]

This is in response to the Complaint ID [redacted]

1. When the customer came to render the shipment he did not let our staff open it saying that the contents were packed too nicely .

He provided us the custom invoice i.e. The declaration of contents (please see attachment ) and also filled a bombino airway bill.

2. Our security team who checks all the shipments before they leave for the airport later did not talley the contents with the provided declaration. Indian customs found many items

un manifested when the box reached India. since the box was leaking there was a clearance delay. The list of undeclared items is attached herewith .

3. Also the shampoo bottles were not packed properly and leaked en route to India and the box when reached our Bombay hub was wet. We had to clean and repack everything before delivering

which resulted in further delivery delay.

4. More over customer declared the value of the shipment as $99.00 then how come he is demanding $300.00 for missing contents.

5. This customer also came to our [redacted]location where the shipment was given earlier complaining about the damage and demanded to send the next shipment free of cost or he will file a

complaint with Revdex.com. He was explained what the situation was but he ignored it and kept on demanding free of cost shipping.

Kindly look into this matter and advice. Your help is really appreciated thanks.

If you have any further questions or concerns you can call me at [redacted]

Please see attachment

Best regards

Review: I received jeans that were way too small for me. I measured myself using the US standards, and I was suppose to receive a pair of jeans per my measurements. When the jeans arrived I noticed right away that the measurements were way off - the waist size was off by 4-5", and the hip size was off around 3". I sent several email messages and received the following comments:

1. You did not measure correctly.

2. Jean will stretch out once you wear them a few times.

In one of the email messages sent to me by [redacted], I was given a video showing how you are suppose to measure yourself. The video was ridiculous. I've never seen anyone measure like this, and the way to measure on their website was very vague too. Even though this company has a US address the product is made overseas.....I'm guessing India or China? I STRONGLY believe that this company is a big scam, and the jeans that I received were pre-made jeans, and not custom jeans like I was told. Also I feel that this company is writing reviews on the Internet stating you should be careful with how you measure in order to get the right product. It is obvious that this company is a scam, and they send you the wrong sized jeans, and will not refund your money. [redacted] is getting away with sending incorrect products out and then justifying their actions by saying "You did not measure right". I am more than willing to take the jeans I received to a professional tailor to measure so I could prove that I did not receive the jeans per the measurements that I sent with my order.

MakeYourOwnJeans did offer me a 30% discount to order another pair of jeans, but why would I do that when they did not make the jeans per my measurements????Desired Settlement: Desired Settlement: Refund-Cash

Consumer

Response:

I ordered the jeans from a company called Makeyourownjeans. They go by the name "MakeYourOwnJeans" on their website. When I made my payment though, the payment went to Harry Fashion. I believe the pants were made in India, because the return address label on the shipment was from India.

The current address I found looks like this:

Business

Response:

Bombino Express Worldwide is a courier company.

Make your own jeans/ Harry Fashions at times uses our service to ship these goods from India to USA and Back to India.

Therefore if there is any kind of problem with product they have shipped , customer Henry Dena should contact the vendor who sold her the good ie; make ur own jeans and not us.

We are no way at fault as we are just shipping goods for make ur own jeans/harry fashions as we are for other vendors .

If you have any further questions please feel free to contact me @ [redacted] .

Thanks

Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, [redacted]

Review: I have posted this item with the AWB number : [redacted] since 01/**/2016. Bombino exp advertised on their website that they will deliver the item within 12-** working days. It been more than 1 and half month and my product has still not reached the buyer. Also I have been given silly reasons about holidays in the transit country. How is that my problem? Whenever I ask them about the status of the item, they just reply it will take 20 more days and it is in transit. I am fed up of them mis-leading me. I want the item delivered to my end user as per their promissed time. If they cannot fulfill that, I want to bring back that item free of cost and I am not paying anything for that.Desired Settlement: I want the products to be delivered as per your advertised time on the website of [redacted], refund the billed charges of the shipment.

Business

Response:

Dear [redacted]This shipment is going from Ahmadabad India to Africa.We have nothing to do with this. Shipper should contact the ahmedabad location where shipment was rendered.ThanksRegardsRitu

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[So in a way, they are saying that bombionexp working from USA and working from INDIA is separate and they dont want to take any responsibility of whatsoever the thing is? Is this the way a company works? If bombinoexp USA is a different company, they why on [redacted] there is an option to write to Revdex.com for the concerns I have with my parcel posted from INDIA?]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]As I stated earlier, This shipment is going from Ahmadabad India to Africa.We have nothing to do with this. This shipment was no way related to usa.Shipper should contact the ahmedabad location where shipment was rendered.If you have any questions please feel free to call me at [redacted]thanksTell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[You stated earlier that the parcel is from Ahmedabad - but you did not take any responsibility on behalf of your company [redacted] ? You know what you should do, you should escalate the case within your organisation i.e. [redacted], you need to file an inquire to Ahmedabad office, because that is your company, and you need to ask sufficient explanation from them, and then you need to reply to me. Stating "That was from Ahmedabad, we are least concerned" does not solve my concern. My complain is against [redacted], not the particular parcel. Your response is not acceptable at all.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I have three parcels that were dropped off to bombino express in mumbai on 1/**/16 - due to the weather - they were delayed and started journey on 1/**/2016. For the past 5 days, I have been calling to to trace my parcel's. All I receive from that they are in Kuwait and waiting to be loaded on aircraft. I have heard the same sentence over and over again. They state that due to the economy status of the parcel- it does not get priority and won't be sent for a while - there is no time limit nor any further information. I do not recommend anyone to use this service again. I have spend more than $50 dollars in phone calls to them -