I am curious, what is Miss [redacted] chief complaint? That our trap didn't catch an animal? It can take up to weeks to catch a raccoon, I cannot control or guarantee the behavior of wildlife - as I explained to her on the phone multiple timesIs she concerned about our lack of communication? Miss [redacted] is the tenant in this homeI had attempted to contact the landlord but he did not return my callsIs she concerned that my technician didn't go into the attic on the initial visit? Per our company policy, when dealing with raccoons our technicians are not to go into the attic until the raccoons are goneThis is a major safety issue; our technician was doing what he had been told to do by usIs she upset because we haven't been there to remove our traps? We are not able to drop all that we are doing in order to remove a trapWe are a very busy company and we have other appointments that have been scheduledToday is Thursday, March 8th, we will be there to remove the trap today as I will have a technician in that areaAgain, my hope was to have my husband follow up with this, but due to his extremely busy schedule he was not able to do soAnd as I mentioned before, I attempted to contact the individual who actually owns the home, but the only call I received from him was to remove the trap, which we are doingI did tell Miss [redacted] that she was more than welcome to contact another wildlife control company who would be willing to send someone into the attic, but that we weren't going to be doing soI am glad that her raccoon problem was solvedI know that if we were given sufficient time that we could have solved her problem without sending someone into the attic into a dangerous situation
I am curious, what is Miss [redacted] chief complaint? That our trap didn't catch an animal? It can take up to weeks to catch a raccoon, I cannot control or guarantee the behavior of wildlife - as I explained to her on the phone multiple timesIs she concerned about our lack of communication? Miss [redacted] is the tenant in this homeI had attempted to contact the landlord but he did not return my callsIs she concerned that my technician didn't go into the attic on the initial visit? Per our company policy, when dealing with raccoons our technicians are not to go into the attic until the raccoons are goneThis is a major safety issue; our technician was doing what he had been told to do by usIs she upset because we haven't been there to remove our traps? We are not able to drop all that we are doing in order to remove a trapWe are a very busy company and we have other appointments that have been scheduledToday is Thursday, March 8th, we will be there to remove the trap today as I will have a technician in that areaAgain, my hope was to have my husband follow up with this, but due to his extremely busy schedule he was not able to do soAnd as I mentioned before, I attempted to contact the individual who actually owns the home, but the only call I received from him was to remove the trap, which we are doingI did tell Miss [redacted] that she was more than welcome to contact another wildlife control company who would be willing to send someone into the attic, but that we weren't going to be doing soI am glad that her raccoon problem was solvedI know that if we were given sufficient time that we could have solved her problem without sending someone into the attic into a dangerous situation