Bommarito Chevrolet Mazda Inc.

I have his credit application and the document he signed stating that his information was going to be sent to creditorsThe credit application and the buyers order states all the information to the consumer that their information will be cent to creditors and he signed both documents

Complaint:
***
I am rejecting this response because:
There is an attached email from the finance manager himselfHe said he was going to help.However,the response in which he gave you all seems like he faulting me.From start I told *** ***,sales consultant,only oneI just asking them to help the process of removing some of those inquiries
Sincerely,
*** ***

The finance department was unaware that Mr*** only wanted one inquiry on his deal As a matter of course we diligently try to get any car deal approved In doing so we ran the app through several of our lenders When Mr*** made me(*** ***, Finance Director) aware of this matter I penned correspondence to Trans Union stating his app had been inadvertently run through more lenders than just Mazda/Chase I have kept Mr *** informed of what is happening via email and usps

Mr***L TRADED IN A eQUINOX LTZ THAT HAD THE OPTIONS THAT mR***L IS COMPLAINIiNG About not gettingHe wanted a less expensive car and was shown an LT model without those featuresThose features can be gotten an LT model but the cost would have put the vehicle above the amount
that Mr***l wanted to spendthis was explained before he bought the car ***, the salesperson went over the features of the vehicle before the ***ls bought and took delivery of itAfter Mr.***l complained to the sevvice department that GM forgot to put these options on his car ***, once again went over the features that came with the carMr..***l called again and claimed the radio was not doing hands free calls*** and Jeff spent minuets proving to him that the car's radio worked fine , the problem was that his phonme needed to be upgraded for Android auto/apple car play to work properlythe dealership was transparent in every facet of this transaction

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: *** *** fin mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.net
bommarito chevrolet will send the $refund to *** financialI spoke to mr *** this morning communicating this course of
action

Ms*** purchased her Mini Cooper on 11/29/with no warranty stated or implied. The vehicle had a current Missouri State inspection and emission at the time she took delivery. We would be happy to
provide *** with a signed copy of her paperwork, stating that the purchase was on an as is basis. Because she purchased the vehicle as-is, with no warranty, we do not feel that any adjustment is due at this time. Thank you for your concern on this matter. Please feel free to contact me at ***@bommarito.net with any further questions. Thanks, *** ***, Sales Manager

Initial Business Response /* (1000, 6, 2015/12/09) */
Contact Name and Title: *** *** Sales Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.net
On the same day that *** filed this complaint she also traded in her car and took delivery of another vehicle which she chose
from our inventoryAlong the way, we honored her warranty, provided her with several options to help her, and ultimately were able to assist her with another purchaseWe work very hard to try and make all of our customers 100% satisfiedThank you for your concern on this matterBut rest assured it has been resolvedPlease contact me with any further questions regarding this matter at ***@***.netThanks, *** *** (Sales Manager - Bommarito Chevy-Mazda)
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
Dear Revdex.com,
Just a note to update you on my complaintBommarito South has worked with me in the cost of repairs on my vehicle and worked with me on getting a replacement vehicleI am now satisfied with the situation at handThank you for your time and attention to this matter
*** ***

[redacted]. I gave this yesterday.

Initial Business Response /* (1000, 5, 2015/08/24) */
[redacted] came in the dealership just before closing stating other dealers were going to give him a certain amount for his truck if he bought their used car. We explained to him that they were using the markup in the used car to inflate his truck...

value but he wanted $6000 more than current market value for his truck. He told [redacted] the salesman he wanted to even trade his 2008 truck for a new car. The salesman explained to him that he could not get a trade amount on his truck until he was ready to trade it. The salesman even asked if there was any price he could get to, to earn his business that night. [redacted] stated it would have to be at his #'s. The salesman then stated, not saying I can but if I could get you to your price would you do it now? [redacted] again stated "No". It was made clear to him that we do not quote prices on the new car or appraise his trade until he is ready to make a purchase. Two days later he called and said he was coming up to trade his truck. The salesman explained to him that we would not be able to get to his numbers but if he was open to trading at reasonable numbers we would do whatever we could to help him. He got mad that we wouldn't give him $6000 more than Kelly Blue Book value for his truck and started making threats to the salesman as well as our receptionist. All staff was notified of the threats. No prices were ever negotiated nor any contracts worked or signed. Please note this is not a valid complaint for the Revdex.com to review. We consider this issue closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I receive the check today it had void on it the copy did not I would like to thank you for your help Thank you.
Sincerely,
[redacted]

Mr. [redacted] has been mailed back his original check as he requested.  The check had to be retrieved from the bank.  The copy of the check originally given to him was a legal copy of the check that was originally returned by the bank when Mr. [redacted] placed a stop payment.  Please consider...

this issue resolved.

Complaint: [redacted]
I am rejecting this response because:
The type of oil used by Bommarito during the oil change, prior to my purchasing the vehicle was wrong. I would think that good customer service would include at least looking at the car, not ignoring potential long term customers. Knowing selling a car lasting less than one month. Not good business practice. Word of month for how people are treated goes a long way.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/24) */
The customer first brought in the vehicle on 2/10/16 with 146721 miles for an oil change and tire rotation. We always check for outstanding recalls for customer vehicles and noted that his needed recall 14574 performed. We advised the customer...

of the need and that it was no charge, but there was not enough time, so he scheduled back for the recall. We also asked if he would like us to diagnose the ABS and other warning light that were on and he declined.
He returned on 2/16/16 with 146920 miles for us to perform the recall. The recall involves changing the front valve cover to prevent oil leaks on to the front exhaust manifold. The technician inspection report from that visit advised the customer that there were numerous other oil and fluid leaks that should be examined as well as "almost every warning light on the dash is on". The customer again declined further investigation. The recall was completed.
The customer did report difficulty starting the car after the recall. A brief visual examination showed nothing out of place in the area of the recall and the condition acted like low fuel pressure. The customer was advised that the problem did not appear to be related to the repairs and we again offered to look in to the problem and all of the warning lights on for a diagnostic charge and the customer again declined. The customer drove off with the vehicle.
A day or two later he contacted the service advisor and it was suggested that he have a local parts store check the failure codes stored in the system since that could be done for free. The customer called back the the advisor with that information. At that point, I told the advisor to get the car back in and that we would pay for the diagnosis and make 100% sure of the needs.
We rechecked the vehicle on 2/18/16. We found the electronic mass air flow sensor to be the primary cause of the customer's complaints. The sensor is not removed to perform the recall on the vehicle. It had an internal failure unrelated to the recall or the repair of the recall. We offered again to make the repair and offered a reduced price. The customer also contacted GM for assistance. GM declined involvement and directed the customer back to me. I contacted the customer and stood by our original offer. The customer again declined.

Initial Business Response /* (1000, 6, 2015/05/16) */
Contact Name and Title: [redacted] - Foreman
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bommarito.net
After reviewing the complaint and associated invoices the estimate was incorrect. I have submitted a check request in the...

amount of $100.00 to be sent to you. I apologize for the inaccurate estimate.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that this is a reasonable but not ideal solution. If a company gives me a written quote it should be honored and not changed multiple times. I also feel that the customer should be notified of any changes and be given the opportunity to decline the service.

Initial Business Response /* (1000, 5, 2015/07/02) */
on May 16 2015 [redacted] entered into a contract to purchase a 2015 Traverse and trade in a 2006 Toyota Sienna that was represented to us as being owned by her without any liens. She paid by check and at the time said she had to transfer...

funds and the check would be good in a few days. Our business manager,[redacted], told [redacted] that we would need her title and lien release to complete the paperwork. eighteen days later, not a few days, we were able to cash the check. Ay that time we also asked for her title and lien release. [redacted] informed usa that she could not find them, so we applied for a duplicate title for her. We received the duplicate on June 18 and discovered that the title was issued in not just [redacted]'s name but also [redacted] K. [redacted]'s name and had a lien to Toyota MTR credit that was not released. We then informed her that we needed a secure power of attorney from [redacted] and her help in getting the lien release from Toyota. We have bent over backwards to try and help [redacted]. It is not our fault that she did not have her documentation in order. I finally told the sales person to take the paperwork and secure power of attorney, that was previously mailed to her house, to her home. As has been the case with most of the interactioins with [redacted], he was yelled at and had the door slammed in his face. She has repeatedly screamed at my employees for no reason other than she does not understand her obligations when purchasing a car. In her letter to you she said I said, " I don't know what the [redacted] you think will be different if we meet in person, we Do Not need to meet." on a google review she posted I stated to her, " There is absolutely no reason I need to meet you." As you can see these are two differewnt respones entirely and both are factually incorrect. I told her that she has been here many times and that it would be easier to discuss her concers now on the phone, she then screamed at me about being rude and everyone else was rude as a result of me being rude. I started to say something and she rudely ended the call.as of this writing we still do not have her lien release or power of attorney from [redacted]. I have turned thgis matter over to our attorneys. In closing when [redacted] was showing [redacted] cars she inquired about WIFI while looking at an Equinox and he told her that this vehicle had it. She then bought na traverse. WIFI is not standard on a traverse, it is an LPO option that, if ordered is clearly on the window sticker. It cannot be ordered with it on the car, it has to be installed by VIP distributors or the dealer after the car arrives at the dealership. This vehicle clearly did not have it . In closing I will say that there is no factual basis for any of her claims and that thee will not be any adjustments by us.

[redacted]St. Louis, MO 63112