Mr [redacted] has been mailed back his original check as he requested The check had to be retrieved from the bank The copy of the check originally given to him was a legal copy of the check that was originally returned by the bank when Mr [redacted] placed a stop payment Please consider this issue resolved
Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ The customer first brought in the vehicle on 2/10/with miles for an oil change and tire rotationWe always check for outstanding recalls for customer vehicles and noted that his needed recall performedWe advised the customer of the need and that it was no charge, but there was not enough time, so he scheduled back for the recallWe also asked if he would like us to diagnose the ABS and other warning light that were on and he declined He returned on 2/16/with miles for us to perform the recallThe recall involves changing the front valve cover to prevent oil leaks on to the front exhaust manifoldThe technician inspection report from that visit advised the customer that there were numerous other oil and fluid leaks that should be examined as well as "almost every warning light on the dash is on"The customer again declined further investigationThe recall was completed The customer did report difficulty starting the car after the recallA brief visual examination showed nothing out of place in the area of the recall and the condition acted like low fuel pressureThe customer was advised that the problem did not appear to be related to the repairs and we again offered to look in to the problem and all of the warning lights on for a diagnostic charge and the customer again declinedThe customer drove off with the vehicle A day or two later he contacted the service advisor and it was suggested that he have a local parts store check the failure codes stored in the system since that could be done for freeThe customer called back the the advisor with that informationAt that point, I told the advisor to get the car back in and that we would pay for the diagnosis and make 100% sure of the needs We rechecked the vehicle on 2/18/We found the electronic mass air flow sensor to be the primary cause of the customer's complaintsThe sensor is not removed to perform the recall on the vehicleIt had an internal failure unrelated to the recall or the repair of the recallWe offered again to make the repair and offered a reduced priceThe customer also contacted GM for assistanceGM declined involvement and directed the customer back to meI contacted the customer and stood by our original offerThe customer again declined
Initial Business Response / [redacted] (1000, 6, 2015/05/16) */ Contact Name and Title: [redacted] - Foreman Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bommarito.net After reviewing the complaint and associated invoices the estimate was incorrectI have submitted a check request in the amount of $to be sent to youI apologize for the inaccurate estimate Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel that this is a reasonable but not ideal solutionIf a company gives me a written quote it should be honored and not changed multiple timesI also feel that the customer should be notified of any changes and be given the opportunity to decline the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI receive the check today it had void on it the copy did not I would like to thank you for your help Thank you Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The type of oil used by Bommarito during the oil change, prior to my purchasing the vehicle was wrongI would think that good customer service would include at least looking at the car, not ignoring potential long term customersKnowing selling a car lasting less than one monthNot good business practiceWord of month for how people are treated goes a long way Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ on May [redacted] entered into a contract to purchase a Traverse and trade in a Toyota Sienna that was represented to us as being owned by her without any liensShe paid by check and at the time said she had to transfer funds and the check would be good in a few daysOur business manager,***, told [redacted] that we would need her title and lien release to complete the paperworkeighteen days later, not a few days, we were able to cash the checkAy that time we also asked for her title and lien release [redacted] informed usa that she could not find them, so we applied for a duplicate title for herWe received the duplicate on June and discovered that the title was issued in not just ***'s name but also [redacted] K [redacted] 's name and had a lien to Toyota MTR credit that was not releasedWe then informed her that we needed a secure power of attorney from [redacted] and her help in getting the lien release from ToyotaWe have bent over backwards to try and help ***It is not our fault that she did not have her documentation in orderI finally told the sales person to take the paperwork and secure power of attorney, that was previously mailed to her house, to her homeAs has been the case with most of the interactioins with ***, he was yelled at and had the door slammed in his faceShe has repeatedly screamed at my employees for no reason other than she does not understand her obligations when purchasing a carIn her letter to you she said I said, " I don't know what the [redacted] you think will be different if we meet in person, we Do Not need to meet." on a google review she posted I stated to her, " There is absolutely no reason I need to meet you." As you can see these are two differewnt respones entirely and both are factually incorrectI told her that she has been here many times and that it would be easier to discuss her concers now on the phone, she then screamed at me about being rude and everyone else was rude as a result of me being rudeI started to say something and she rudely ended the call.as of this writing we still do not have her lien release or power of attorney from [redacted] I have turned thgis matter over to our attorneysIn closing when [redacted] was showing [redacted] cars she inquired about WIFI while looking at an Equinox and he told her that this vehicle had itShe then bought na traverseWIFI is not standard on a traverse, it is an LPO option that, if ordered is clearly on the window stickerIt cannot be ordered with it on the car, it has to be installed by VIP distributors or the dealer after the car arrives at the dealershipThis vehicle clearly did not have it In closing I will say that there is no factual basis for any of her claims and that thee will not be any adjustments by us
[redacted] ***StLouis, MO
Mr [redacted] has been mailed back his original check as he requested The check had to be retrieved from the bank The copy of the check originally given to him was a legal copy of the check that was originally returned by the bank when Mr [redacted] placed a stop payment Please consider this issue resolved
Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ The customer first brought in the vehicle on 2/10/with miles for an oil change and tire rotationWe always check for outstanding recalls for customer vehicles and noted that his needed recall performedWe advised the customer of the need and that it was no charge, but there was not enough time, so he scheduled back for the recallWe also asked if he would like us to diagnose the ABS and other warning light that were on and he declined He returned on 2/16/with miles for us to perform the recallThe recall involves changing the front valve cover to prevent oil leaks on to the front exhaust manifoldThe technician inspection report from that visit advised the customer that there were numerous other oil and fluid leaks that should be examined as well as "almost every warning light on the dash is on"The customer again declined further investigationThe recall was completed The customer did report difficulty starting the car after the recallA brief visual examination showed nothing out of place in the area of the recall and the condition acted like low fuel pressureThe customer was advised that the problem did not appear to be related to the repairs and we again offered to look in to the problem and all of the warning lights on for a diagnostic charge and the customer again declinedThe customer drove off with the vehicle A day or two later he contacted the service advisor and it was suggested that he have a local parts store check the failure codes stored in the system since that could be done for freeThe customer called back the the advisor with that informationAt that point, I told the advisor to get the car back in and that we would pay for the diagnosis and make 100% sure of the needs We rechecked the vehicle on 2/18/We found the electronic mass air flow sensor to be the primary cause of the customer's complaintsThe sensor is not removed to perform the recall on the vehicleIt had an internal failure unrelated to the recall or the repair of the recallWe offered again to make the repair and offered a reduced priceThe customer also contacted GM for assistanceGM declined involvement and directed the customer back to meI contacted the customer and stood by our original offerThe customer again declined
Initial Business Response / [redacted] (1000, 6, 2015/05/16) */ Contact Name and Title: [redacted] - Foreman Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bommarito.net After reviewing the complaint and associated invoices the estimate was incorrectI have submitted a check request in the amount of $to be sent to youI apologize for the inaccurate estimate Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel that this is a reasonable but not ideal solutionIf a company gives me a written quote it should be honored and not changed multiple timesI also feel that the customer should be notified of any changes and be given the opportunity to decline the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI receive the check today it had void on it the copy did not I would like to thank you for your help Thank you Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The type of oil used by Bommarito during the oil change, prior to my purchasing the vehicle was wrongI would think that good customer service would include at least looking at the car, not ignoring potential long term customersKnowing selling a car lasting less than one monthNot good business practiceWord of month for how people are treated goes a long way Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ on May [redacted] entered into a contract to purchase a Traverse and trade in a Toyota Sienna that was represented to us as being owned by her without any liensShe paid by check and at the time said she had to transfer funds and the check would be good in a few daysOur business manager,***, told [redacted] that we would need her title and lien release to complete the paperworkeighteen days later, not a few days, we were able to cash the checkAy that time we also asked for her title and lien release [redacted] informed usa that she could not find them, so we applied for a duplicate title for herWe received the duplicate on June and discovered that the title was issued in not just ***'s name but also [redacted] K [redacted] 's name and had a lien to Toyota MTR credit that was not releasedWe then informed her that we needed a secure power of attorney from [redacted] and her help in getting the lien release from ToyotaWe have bent over backwards to try and help ***It is not our fault that she did not have her documentation in orderI finally told the sales person to take the paperwork and secure power of attorney, that was previously mailed to her house, to her homeAs has been the case with most of the interactioins with ***, he was yelled at and had the door slammed in his faceShe has repeatedly screamed at my employees for no reason other than she does not understand her obligations when purchasing a carIn her letter to you she said I said, " I don't know what the [redacted] you think will be different if we meet in person, we Do Not need to meet." on a google review she posted I stated to her, " There is absolutely no reason I need to meet you." As you can see these are two differewnt respones entirely and both are factually incorrectI told her that she has been here many times and that it would be easier to discuss her concers now on the phone, she then screamed at me about being rude and everyone else was rude as a result of me being rudeI started to say something and she rudely ended the call.as of this writing we still do not have her lien release or power of attorney from [redacted] I have turned thgis matter over to our attorneysIn closing when [redacted] was showing [redacted] cars she inquired about WIFI while looking at an Equinox and he told her that this vehicle had itShe then bought na traverseWIFI is not standard on a traverse, it is an LPO option that, if ordered is clearly on the window stickerIt cannot be ordered with it on the car, it has to be installed by VIP distributors or the dealer after the car arrives at the dealershipThis vehicle clearly did not have it In closing I will say that there is no factual basis for any of her claims and that thee will not be any adjustments by us