Bommarito Ford

Bommarito has been in contact with consumer and offered to replace one wheel as a goodwill gesture.  Consumer accepted this offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact John this week.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/16) */
Dealer hand delivered paperwork to consumer and compensated consumer for any late fees incurred.
We apologize for any inconvenience.

While we acknowledge that consumer has had multiple clutch concerns, these issues and concerns are at the manufacturer level, not the dealer level.  The shudder the consumer is experiencing is a known issue with Ford Motor Company and considered a normal characteristic of vehicles with this...

transmission, unless parameters exceed Ford specifications.  The dealership performed diagnostics and repairs per Ford specifications.  While consumer indicates in her comments that another dealer, Anderson Ford, informed her that Bommarito did not complete the repair correctly, records in Ford's system indicate that Anderson Ford in St. Joseph, MO has confirmed our repair (copy available upon request).  In addition, Ford's records indicate that consumer visited a 3rd Ford dealer, Thoroughbred Ford.  Thoroughbred sent 3 readings to Ford and found only normal shudder characteristic was present.  In an effort to assist consumer, Bommarito also contacted Ford Motor Company on her behalf to request buyback or trade assistance.  Ford declined to assist.In an attempt to satisfy consumer and resolve this complaint, Bommarito Ford offered to repurchase her car and payoff her loan less $3,000 in warranty cancellations.  Consumer declined our offer, requesting an additional $3,000 for the cash she put down on the vehicle.  We apologize for any inconvenience the consumer has experienced, but we feel our offer is very fair, particularly since the consumer's issue is with the manufacturer.

We apologize for the delay in responding to consumer.  The paperwork was sent today with overnight delivery.  We contacted the consumer by telephone to advise him of this.  Thank you for bringing this matter to our attention.

We have attempted to reach the consumer by telephone but have not been successful to date.  We apologize for the manner in which the consumer was treated and want to resolve the issue to her complete satisfaction.  We will take care of the key and wheel locks at no charge to consumer and...

request that she contact [redacted] at the Ford store - [redacted] for further assistance.