Bommarito Nissan West

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

My complaint has been resolved with the company and I request this complaint be closed

We do offer two years free maintenance with the purchase of a new Nissan This includes years of oil changes and tire rotations – total or up to 30,miles Mr [redacted] was provided a document at purchase stating this; however, because he is only a few weeks away from the year anniversary of his purchase, we agreed to provide him with one additional oil change/tire rotation as a goodwill gesture He has an appointment with our Ballwin service department on Tuesday, January 9th at 9: He is satisfied with this resolution I would like to update the website to reflect this information

Consumer visited dealership for routine maintenance Unfortunately, during this maintenance, a bolt snapped due to the age and mileage of consumer's vehicle Explained situation to consumer and placed him in rental vehicle at no charge as we needed to order a part to complete the repair We did fail to contact consumer and advise of a parts delay which we unfortunately encountered For this we sincerely apologize The part has since been received, the vehicle repaired and returned to consumer Due to the inconvenience to consumer, we goodwilled the supplemental repair of bolt/control arm - approximately $400, in additional to the goodwill of rental car We feel that we have gone above and beyond to please consumer and that it is fair that the consumer pay for the original repair of $

The vehicle that is the subject of this complaint is a pre-owned Nissan Xterra The vehicle is advertised correctly as a one owner, accident free Carfax unit that is nicely equipped We must disagree that the vehicle should be totaled as consumer states It does not have water damage and has been maintained with engine oil and brake fluid We apologize for any inconvenience the consumer experienced

Initial Business Response /* (1000, 7, 2016/01/29) */
A refund of the full purchase price of the warranty was issued 1/13/and remitted to the lien holder as consumer requestedContacted consumer on this date and consumer verified receipt and that he was satisfied with this resolution

Complaint: ***
I am rejecting this response because:
I've done further research and verification with other dealers and mechanics to get a second opinionThey all told me that yes, it is possible for the bolt to break considering the ageBut they all told me that for the control arm to break, the Bommarito Nissan mechanic really must not have know what they were doingThey said if they saw that it could break and thought that it might break, they could have just as easily told me that and asked if I wanted them to continueSo the bottom line is that the mechanics didn't know what they were doingThen, no one could tell me what was wrong with my car or why I was having to wait two weeks being without my carNo one called me, it was me that was calling themSo it was also a complete lack of communication on their partWith something as critical as someone vehicle (the second biggest investment someone will have in life besides a house), communication is paramountAnd of course Bommarito Nissan would have to cover what they brokeThat's not going beyond what's expectedAt best, they did the bare minimumGoing "above and beyond" would be taking care of the billWhy should I be charged for their bad service??? The reason I went to the dealer in the first place is because I assumed they knew what they were doingI was wrong
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/26) */
We apologize that consumer did not receive a response from the former owners, West County Nissan, concerning her ECP warranty claimWhile Bommarito Nissan West does not have a business relationship with IAS Multishield (ECP), in the interest
of customer satisfaction, Bommarito has agreed to repair the seat as requestedThank you for bringing this matter to our attention

Initial Business Response /* (1000, 5, 2015/12/17) */
Consumer purchased a Certfied Preowned AltimaThe certified pre owned warranty IS still valid, contrary to the consumer's commentConsumer agreed to a vehicle purchase price of $16,977, which included $trade in allowance and a $cash
rebate if the Altima was financed through *** *** Acceptance CorporationUnfortunately, we were unable to secure financing through *** *** Acceptance due to the consumer's current circumstances; therefore, the price was adjusted to $17,This was agreed upon by the buyer via written buyer's order (copy can be provided)All transactions include the $Administrative Fee
While completing the transaction in the finance office, the Finance Manager advised consumer of the availability of a certified pre-owned "wrap" warranty, which is an additional warranty that covers most items that the standard CPO warranty does notThe Consumer chose to purchase this warranty for $The consumers were also offered the opportunity to obtain their own financing, rather than financing through the dealershipThey declined and chose to finance at the dealershipHowever, they have the option of refinancing on their own at any time without penalty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We dont offer year oil changes at this location.....we sell Infiniti, Mazda, Audi, GMC & Buick. We have other Nissan Locations in Hazelwood and Ballwin

Here is a copy of the Buyer's Order showing the address of the dealership as: Bommarito Nissan West*** *** **Ballwin, MO

Contacted consumer via telephone on this date.  Reviewed the complimentary Bommarito 3 year maintenance package and apologized for any misunderstanding concerning coverage.  In an effort to amicably resolve this issue, we offered the consumer 3 years maintenance per the Nissan owner's...

manual.  Consumer accepted offer.

When consumer spoke to Service Advisor regarding the dirty marks on her front bumper, he noted that these were not just "dirt" but also scratches and scuffs in paint.  The Advisor correctly recommended that touch up paint might be helpful with some of the areas.   Advisor stated that the...

touch up paint is obtained through Nissan North America and matches the color code of the Vehicle Identification Number.  The paint also contains detailed instructions on how to correctly apply it.    In the end, however, Advisor stated that a professional touch up would be the best option for her given the condition of the bumper.  Nevertheless, Consumer opted to purchase the bottle of touch up from our Parts Department and she applied it to her bumper.  When she was unhappy with the results (stating the paint was not an exact match), she returned to the dealership requesting a refund of the touch up paint and that Bommarito pay to have her complete bumper repainted. While we cheerfully refunded her money for the touch up paint, we declined her request to repaint her bumper and advised her that if she was unhappy with the color match to contact Nissan North America.  Nissan declined to assist consumer as well.  While we are sorry that the consumer is unhappy with the result, we did not manufacturer nor apply the paint and therefore will not repaint the bumper for her.  However, we are willing to offer her a 25% discount if she elects to have her bumper repainted at the Bommarito Collision Center.   If she elects this option, she may contact [redacted] at [redacted] to schedule an appointment.

The vehicle that is the subject of this complaint is a pre-owned 2013 Nissan Xterra.  The vehicle is advertised correctly as a one owner, accident free Carfax unit that is nicely equipped.  We must disagree that the vehicle should be totaled as consumer states.  It does not have water...

damage and has been maintained with engine oil and brake fluid.  We apologize for any inconvenience the consumer experienced.

Contacted consumer via telephone to advise that credit card refund for $500 had been processed and apologized for delay.

We do offer two years free maintenance with the purchase of a new Nissan.  This includes 2 years of oil changes and tire rotations – 6 total or up to 30,000 miles.  Mr. [redacted] was provided a document at purchase stating this; however, because he is only a few weeks away from the 2 year anniversary of his purchase, we agreed to provide him with one additional oil change/tire rotation as a goodwill gesture.  He has an appointment with our Ballwin service department on Tuesday, January 9th at 9:30.  He is satisfied with this resolution.  I would like to update the website to reflect this information.

Consumer visited dealership for routine maintenance.  Unfortunately, during this maintenance, a bolt snapped due to the age and mileage of consumer's vehicle.  Explained situation to consumer and placed him in rental vehicle at no charge as we needed to order a part to complete the repair....

 We did fail to contact consumer and advise of a parts delay which we unfortunately encountered.  For this we sincerely apologize.  The part has since been received, the vehicle repaired and returned to consumer.  Due to the inconvenience to consumer, we goodwilled the supplemental repair of bolt/control arm - approximately $400, in additional to the goodwill of rental car.  We feel that we have gone above and beyond to please consumer and that it is fair that the consumer pay for the original repair of $285.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My complaint has been resolved with the company and I request this complaint be closed.