Bommarito Toyota

Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ We have contacted this customer and come to a resolution that satisfies the customers desired outcomeWe are in the process to repairing her armrest free of charge, in a manor that will satisfy her request

After reviewing the complaint, we had no idea that Mr [redacted] referred a customer from our store, so we researched further and found he did and we are sending Mr [redacted] a $for his referral [redacted] (new car manager) over the phone and apologized for the delay and it seems that the customer is satisfied

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @comeseeclay.com I spoke with Mr [redacted] today on the phone and was able to get a clear picture of what had occurred the day in questionIt seems that we did not treat him well at all during his visit and we totally dropped the ball in addressing his initial concernI am very appreciative of him bringing his issue to light because it allowed me to make some changes with my staff on how we handle, or should handle each and every customer that walks in our doorMy apologies go out to Mr [redacted] and I feel that after our conversation, we have a mutual feeling of satisfaction on the issueI cannot change what happened, but I can use his boldness in standing up for himself in a positive way to effect our community and business that we conduct daily

Consumer visited dealership on 1/25/ Advised consumer that her Sentra has rear drum brakes, so we are unable to provide her with a missing rotor However, Bommarito Toyota offered to replace her hubcap at no charge Consumer visited the dealership again on Monday, 1/29/and we installed the hubcaps free of charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The customer came to the store May 7th and we provided a refund for the over payment for the trade inThe customer seemed very pleased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** *** ***

Initial Business Response /* (1000, 11, 2015/09/15) */
We sold this customer a vehicle in June and the customer was satisfied at the time of purchaseIt was not until nearly one month later that the customer complained about his experience, saying he paid too much for the car and wanted to
return itUnfortunately, as a thriving business entity, we cannot reverse a contract because of buyers remorse once that type of time had elapsed
At the time of signing the contract, the customer was made full aware of the terms of his purchase and proceeded to finalize that purchaseThe payment was one of the terms he agreed toWe cannot speculate about what happened with the paperwork once in his possession, but would be happy to supply him with a secondary copy if the customer so wishes
As it relates to restoring the customers credit rating, this again is something outside of our business parametersWe help customers secure financing by acting as a mediator between them and the bank, we do not offer the loan or provide the financingWe simply offer a product for sale to the consumer and allow them access to financing through a variety of lendersOnce a customer signs an application for credit, he/she has given permission for the lenders to access credit history and attempt to provide a loan
I regret that the customer is no longer pleased with their purchase, but we cannot honor a request that is outside of our controlWe would be willing to help the customer by any means as it relates to trading out of the vehicle to secure a lower payment if he qualifies for the financing and agrees to a lessor vehicle to reduce the amount financedWe are available to help at any time

We invited consumer to return to the dealership so that we could again explain the terms of her car deal Consumer requested that we re-contract her to remove the cost of an armrest and we agreed to do so In addition, we sent consumer a $check for her inconvenience It is our
understanding that consumer is now satisfied

As consumer states in her complaint, she visited our Toyota store on 9/and purchased a Highlander As the original vehicle the consumer test drove did not have a tow hitch as she required, we offered her the option of having a dealer-installed hitch for $1,or locating an alternate
vehicle with a factory-installed hitch As the price from the factory is less ($699), the consumer preferred an alternate stock vehicle which already had the hitch installed (Note - the monroney label details the tow hitch price as $699) Unfortunately, the alternate vehicle had captain seats vs the consumer preferred bench style, so we offered her a $discount and the consumer agreed to this As the consumer states in her complaint, "WE AGREED ON A PRICE THAT INCLUDED MY TRADE IN" and the deal was concluded.A few days later when the consumer contacted us to advise that she had found the captains chairs priced at $on Toyota Motor Corp's website, we apologized for the discrepancy and immediately processed a check for the additional $25, which the consumer has since received Regarding the chrome bumper, consumer states that the sales consultant represented that the vehicle she ultimately purchased had the chrome bumper trim and it did not We have been attempting to contact the consumer to schedule a convenient appointment to install this chrome trim free of charge to her We request that the consumer contact our sales manager, *** ***, to make arrangements for the installation

Initial Business Response /* (1000, 5, 2015/06/24) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@comeseeclay.com
I have spoken to this customer and have settled this disputeHe wanted me to understand how the advertising company that we used to mail
him a flyer could be seen as misleading and deceptiveI explained how and why we used that company and apologized for any ill feelings or inconvenience that it may have caused himHe said, " I think we understand each other now", and was appreciative of me following upPer his desired resolution, we will not mail him anymore advertising, we did apologize to him, and explained why he didn't win

Bommarito Toyota resolved my problem with their service this morningYou can mark this case resolved to Customer’s Satisfaction”…or whatever Revdex.com does when the complaint is closedThanks for your help and I appreciative that the Revdex.com is there for us consumers! *** ***

Initial Business Response /* (1000, 5, 2015/06/24) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@comeseeclay.com
Spoke to this customer and we agreed on a resolutionI mailed out the paperwork that the customer had requested from us previously
that she said she never receivedI have also sent her a check for the item that she was charged per her request, and apologized for the inconvenience

When consumer purchased his preowned vehicle on 1/5/18, we informed him that the vehicle had a payoff with a valid title that was being sent to us from the lender, *** ***. On 1/24, we received a call from *** advising us that they could not locate the title and that it would be
necessary for them to apply for a duplicate title through the State of Illinois. On 2/14, *** advised us that they had received the duplicate and would forward to the dealershipBommarito Toyota received the duplicate from *** on Friday, March 2nd. Bommarito Toyota began reaching out to consumer on Monday March 5th, leaving messages that the title was available for pickup. Personal contact was made with consumer's wife on this date and she confirmed that they would be in to pick up the title. We apologize for the delay and appreciate the consumer's patience

Complaint: ***
I am rejecting this response because:My complaint to Revdex.com isn’t just about a tow hitch or chrome bumper! I am appalled that I was told the price of the car was several thousand dollars higher than the price that was being advertised on Bommarito Toyota’s own website the very day I bought my car unbeknownst to me! In fact, the vehicle listing even included the exact VIN number as the one I purchased! I am requesting an explanation for how this is legal or ethical?! I already requested a refund of any dollar amount so that I could sleep at night after being duped like this and was told "it's not gonna happen!" It is also a very telling statement that the manager now says the “monroney label” detailed the tow hitch price when there was NOT even a label on either the car I test drove or the one I purchased! Keep in mind that the first time I even laid eyes on the actual car I was purchasing was not until Tuesday, 9/27/16, and that was AFTER all the paperwork had been signed and my lender’s check accepted. I was never told by anyone at Bommarito Toyota that the actual price for a tow hitch was $699. I found that info myself on Toyota.com after the sale. I was specifically told by the sales guy and his manager that the cost would be approximately $to add a tow hitch to the vehicle I test drove or I could take it somewhere to have one added. They were later able to find a similar vehicle in stock that already had a hitch on it from the factory. (I did later find one folded up in the glove compartment but I had already found the $price on Toyota.com by then.) Again, I am requesting they refund me the difference on the price of the tow hitch I was told versus what the actual price is per ToyotaRegarding the chrome bumper, I am requesting that they refund me the cost of the bumper that I was told would be on my car from the factory. I am NOT comfortable with Bommarito Toyota installing it after the fact and especially now that I have made a formal complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Advised consumer by telephone that his warranty refund has been sent to lienholder As a goodwill gesture, we will also refund the Resistol environmental package in the amount of $ We apologize for any inconvenience

Consumer purchased a PRE-OWNED Mercury Milan on 2/23/17. Consumer received a 30-day/1,limited warranty (copy attached with consumer signature) Consumer is correct that she brought her car in a few weeks later on 3/16/with a check engine light concern. Our service department
diagnosed a thermostat issue and Bommarito Toyota repaired her vehicle at no charge. There was no further communication between consumer and Bommarito Toyota until approximately 8/24/17, when consumer contacted our General Sales Manager regarding a check engine light issue and a noise. At this time, it was determined that the consumer had driven approximately 19,miles since she purchased the vehicle. Consumer advised General Sales Manager that she had recently talked to her salesperson about these issues and she was not happy with his response (he had advised her to have the car evaluated, preferrably at Bommarito Toyota). Our General Sales Manager invited consumer to bring her car into the Bommarito Toyota service department for a diagnosis at no charge to her. Consumer stated that she did not want the car anymore. General Sales Manager indicated to consumer that he would be more than happy to work with her if she wished to trade the vehicle.As of this date, Bommarito Toyota has not seen, diagnosed or written an estimate for repair since the vehicle was seen in our shop on March 16, Again, we would like to offer the consumer a diagnosis of her vehicle in order to determine next steps

Mr*** and his mother, Ms*** in good faith purchased a Hyundai from us on 01/06/They put $down and financed the restMr*** stated he came back the next day and told us he did not want the car, implying that he only drove it for a dayMr*** also stated we had problems
financing the vehicleThe problem came to my attention over a month later when we couldn’t get our contract funded from the finance companyThe original financing was approved, and all was good except Ms*** would not make the required verification call to the lender as requiredThe financing went bad because of the customer refusing to fulfill their part of the lending requirementI then agreed to unwind the deal(It was also agreed, per a signed document) that the $ would be kept by our company for the excess mileage, excess wear and tear, length of time it took to resolve, and for the length of time they drove the car without having to pay for itI would be glad to apply the $in the form of a discount towards any vehicle Mr*** would like to purchase in the future

Initial Business Response /* (1000, 7, 2015/10/27) */
We have contacted this customer and come to a resolution that satisfies the customers desired outcome. We are in the process to repairing her armrest free of charge, in a manor that will satisfy her request.