Bommarito Volkswagen of Hazelwood

Consumer took delivery of repaired vehicle Friday, August 12th as promised.  Apologized for delays encountered; however, informed consumer that the repair was very complex and we wanted to make sure it was done correctly.  We would like to thank consumer for his patience and business.

Bommarito Volkswagen contacted consumer and advised that we would like the opportunity to resolve her issues if she would return her vehicle.  Consumer declined stating she had sold the vehicle.  If this is not the case, we would again like to offer to diagnosis and repair her vehicle if...

she returns to our service department.

Dear Dispute Resolution Department, Thank you for the help in my complaint (ID [redacted]) at Revdex.com. I am glad to inform you that [redacted], the precident of Bommarito VW of Hazelwood agrees to offer $800 service credit to close the complaint. I agree to accept this offer, and would like to thank their efforts to improve the business. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The stories of the salesman and the manager were not consistent. The salesman said that "someone just put a down payment" that morning. Only 35 minutes after the first contact with me. After I arrived, the manager said " the car was sold on Saturday". That was the plan from the start. Advertise one vehicle, tell them that it eas sold and offer to sell a different vehicle, with higher milage and fewer options for more money. They can have their cars. I am not buying anything from them. I just want other customers to be aware of the dirty tactics and dishonest ads that these dealerships are running.
Sincerely,
[redacted]

Upon a previously submitted complaint, Bommarito agreed to fix the issues stated in the complaint, to date it has been a partial completion. The heating issue that is caused by an electrical malfunction has not been properly diagnosed or resolved I am unable to reach anyone at a corporate level to address the issue despite the calls and letters. The customer service liaison [redacted] was very rude and disrespectful on all occasions. This issue has been pending for five (5) months. Very frustrating. The full cost of the completed repair by a reputable dealer, loaner car coverage and monetary settlement of $500.00 for inconvenience expenses.

We apologize for consumer's experience with his internet inquiry.  The vehicle consumer selected had in fact been sold late the Saturday 5/7, prior to his Monday morning inquiry.  The vehicle was still showing online Monday as the system requires 24 hours after delivery for the vehicle to...

be removed online.  This particular vehicle, while sold on Saturday, did not deliver until Monday 5/9.  The salesman attempted to notify consumer as soon as he was aware but did not reach consumer before he made the trip to the dealership.  We apologize for the inconvenience and would be happy to help consumer locate another vehicle that meets his needs.

Because the visible surface of the wheels were not damaged and there was no customer concern regarding noise and vibration, we did not identify the bent wheels during consumer's first visit on March 29th.  It is not industry practice to test drive a vehicle when performing a tire rotation.  Test driving the vehicle at highway speeds may have revealed the vibration/bent wheels at that time.  At this point in time, it appears there is confusion relative to where the new wheels and tires are now located on the vehicle (right and left front).  In fact, this is correct.  All wheels were removed from vehicle, the two damaged wheels (both left side wheels) were disposed of and the two new wheels mounted with two new tires and installed on the front of the vehicle.  This was intentional, as it will provide the consumer with the best possible driving conditions by having all new product on the front of a front wheel drive vehicle.   Please note that vibration and noise issue has now been eliminated.Bommarito stands by the diagnosis and repair of this vehicle.  Driving with bent wheels can produce a safety concern and drivebility issues, as well as stress to driving components such as steering and suspension.  Replacing these wheels was in the consumer's best interest and all work was pre-approved by consumer.  However, since consumer has been a loyal Bommarito VW of Hazelwood customer, we wold like to offer him a $500 service credit as a goodwill gesture in an attempt to ensure customer satisfaction.  If consumer would like to take advantage of this offer, please contact our service manager, [redacted], at [redacted].

We apologize for any inconvenience the customer has experienced since purchasing the Edge.  It was our understanding that the navigation system had been corrected during a previous visit in which we installed the SIM card for her.  At that point in time, the navigation was functioning....

 We would like to invite the consumer back to the dealership for further diagnosis and request that she contact our Sales Manager, [redacted], at [redacted] to schedule an appointment.  We will also provide the loaner car requested and reimburse for the brake repair.

Consumer has scheduled an appointment for Wednesday, August 16.  We will provide consumer with a complimentary loaner while we complete diagnosis and repair of consumer's vehicle.

Initial Business Response /* (1000, 5, 2015/09/15) */
A check was issued and mailed today to consumer for full purchase price of contract as promised. We apologize for the delay in processing and thank consumer for his business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The consumer was in our store on 7/22/17 with the intent of purchasing a preowned vehicle.  The consumers completed a credit application authorizing Bommarito Volkswagen of Hazelewood to run their credit in an effort to securing financing for this vehicle.  The credit application was...

submitted to multiple banks on that date only.  Unfortunately, given the consumer's credit history, we were unable to secure financing.  It is our belief that consumer is now receiving Adverse Action Notices from each of the lenders that received their application.  These notices must be provided to them within 30 days as required by law.  While each of these bank letters may have a different date, the consumer may rest assured that their credit is not being run repeatedly, as stated in their complaint.  The lost keys the consumer references were happily replaced at no charge to them due to our error.  We apologize for any confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]