BOMPA Reviews (3)
There is one complaint listed under this company, and it sounds like the same thing that happened to me with one exception - none of the items I ordered were back ordered or pre-ordered. I placed my order through PayPal, and I'm glad I did - solely because PayPal gave me my money back.
The only communication I received was an email stating that my order had been received. After a week, I sent an email asking about the status of my order. No response. I called the listed phone number, no response. I sent another email to their support line, and another as a reply back to the order confirmation email, but no response. I called again, no response.
I filed a complaint through PayPal. PayPal issued my money back, but still no response from Bompa.
Save yourself the hassle. Do not order anything from this site.
Review: I placed an order from this company on October 30, 2013. Although the website said I would not be charged until my order shipped, this was not true. My credit card was charged the full amount the same day.The next communication I received from Bompa was on November 19, 2013, stating that my order had shipped. I continued to check my order status and tracking information repeatedly and my order was never given to UPS and actually shipped. To date, I have not received the item I ordered. I attempted to reach Bompa numerous times by phone and email and never received a response. In fact, the phone number doesn't even ring--it automatically says that no-one is available and to leave a message. I want to warn anyone out there NOT to order with Bompa.com. Their customer service is nonexistent and they did nothing but scam me out of my money.Desired Settlement: I want my money back!
This customer was part of a pre-order for a Compact Disc (CD) package from a band online store that we represent. We were waiting for the CD's to arrive from the bands record label and there was a lengthy delay.
We refunded this customer in full immediately on 12.10.13. (Transaction ID [redacted])
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.