I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.com. The consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass,...
mechanical, etc. (note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of town. These were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed 4 parts for the mechanics of the windows each at $20 and she needed 3 additional pieces of new glass and a she requested one new window. When I phoned with the prices, she said she would speak with her husband 11-17-16. When she phoned back sometime later, she decided to not purchase a new window, but just replace the glass. We would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measure. I did not charge her for the second service charge to re-measure. Because her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped for. 1 did apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $60 with our apology for her inconvenience. Sincerely,Yvonne D[redacted]Service Department BON-AIR PRODUCTS
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.com. The consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass,...
mechanical, etc. (note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of town. These were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed 4 parts for the mechanics of the windows each at $20 and she needed 3 additional pieces of new glass and a she requested one new window. When I phoned with the prices, she said she would speak with her husband 11-17-16. When she phoned back sometime later, she decided to not purchase a new window, but just replace the glass. We would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measure. I did not charge her for the second service charge to re-measure. Because her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped for. 1 did apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $60 with our apology for her inconvenience. Sincerely,Yvonne D[redacted]Service Department BON-AIR PRODUCTS