Bon Chef

Prior to receiving the letter from Revdex.com we were not notified of any issue with our productUpon receiving the complaint we contacted [redacted] and requested the pot be returned for inspectionOnce we received the returned item we offered to replace at no charge or refund the monies to the retail store so they could refund the customer [redacted] requested a refundBon Chef issued the credit to the retailer who then refunded [redacted] for the purchase

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I would like to clarify the situation a little further since there was lots of confusion during communicationsI received the pot as a gift for Christmas from my Mother-in-lawI used the pot for the first time on Feb7th which is when it warped during useI contacted [redacted] on Feb8thBetween Feb8th - Feb10th, different Customer Service agents were communicating with meThey requested that I send photos of the damaged potI was told by [redacted] on Febthat they had been in contact with Bon Chef and that they denied the warranty claim based on the photos stating that I had used the pot empty & incorrectlyI had not used the pot empty, the pot was empty in the photos because that was the day after useI offered to speak with Customer Service on the phone to better explain & clarify, but no one would contact meThis process was very frustrating & confusing being that I had different people from [redacted] contacting meOften times their messages conflicted each other or changed what a previous message had statedAfter [redacted] told me that Bon Chef denied my warranty claim, I tried to contact Bon Chef directly by filling out a Customer Service request on their websiteI received no response.That is when I decided to contact the Revdex.comIt was after that complaint was filed on both [redacted] and Bon Chef that all of a sudden I was finally receiving assistance & people were actually asking me more questionsThat is when Bon Chef contacted me directly and asked me to send back the pot so they could examine the potAfter examining the pot they determined that something was indeed wrong with the pot & offered to send me a new potI requested a refund, but they had stated they could not issue a refund because it was purchased from a 3rd party vendor and that they would send me a new pot.It was after I stated to the Revdex.com that I did not want a new pot & wanted a refund back to my Mother-in-law that [redacted] and Bon Chef worked together to resolve the issueI have confirmed that my Mother-in-law did receive the credit back for the purchase of the potI wish it hadn't come this far that I needed to get the Revdex.com involved, but the poor communication and lack of Customer Service from [redacted] made it the best way to resolve the issue.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is finally satisfactory to meRegards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I would like to clarify the situation a little further since there was lots of confusion during communications. I received the pot as a gift for Christmas from my Mother-in-law. I used the pot for the first time on Feb. 7th which is when it warped during use. I contacted [redacted] on Feb. 8th. Between Feb. 8th - Feb. 10th, 5 different Customer Service agents were communicating with me. They requested that I send photos of the damaged pot. I was told by [redacted] on Feb. 10 that they had been in contact with Bon Chef and that they denied the warranty claim based on the photos stating that I had used the pot empty & incorrectly. I had not used the pot empty, the pot was empty in the photos because that was the day after use. I offered to speak with Customer Service on the phone to better explain & clarify, but no one would contact me. This process was very frustrating & confusing being that I had 5 different people from [redacted] contacting me. Often times their messages conflicted each other or changed what a previous message had stated. After [redacted] told me that Bon Chef denied my warranty claim, I tried to contact Bon Chef directly by filling out a Customer Service request on their website. I received no response.That is when I decided to contact the Revdex.com. It was after that complaint was filed on both [redacted] and Bon Chef that all of a sudden I was finally receiving assistance & people were actually asking me more questions. That is when Bon Chef contacted me directly and asked me to send back the pot so they could examine the pot. After examining the pot they determined that something was indeed wrong with the pot & offered to send me a new pot. I requested a refund, but they had stated they could not issue a refund because it was purchased from a 3rd party vendor and that they would send me a new pot.It was after I stated to the Revdex.com that I did not want a new pot & wanted a refund back to my Mother-in-law that [redacted] and Bon Chef worked together to resolve the issue. I have confirmed that my Mother-in-law did receive the credit back for the purchase of the pot. I wish it hadn't come this far that I needed to get the Revdex.com involved, but the poor communication and lack of Customer Service from [redacted] made it the best way to resolve the issue.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is finally satisfactory to me. Regards,
[redacted]

Prior to receiving the letter from Revdex.com we were not notified of any issue with our product. Upon receiving the complaint we contacted [redacted] and requested the pot be returned for inspection. Once we received the returned item we offered to replace at no charge or refund the monies to the retail...

store so they could refund the customer. [redacted] requested a refund. Bon Chef issued the credit to the retailer who then refunded [redacted] for the purchase.