Bona Vista Homes, Inc.

Aloha, Hawaiiana Management Company received the attached complaint. Hawaiiana manages more than associations. It would be very helpful to know what Association Mr*** ***'s complaint pertains so we can do research.Thank youRespectfully , phyllisPhyllis K***, CPM(R), R

To Revdex.com Hawaii,Your system does not let me upload more than supporting documentSince Hawaiiana
Management Company ("Hawaiiana) has not addressed the entirety of my complaint, I'm hereby attaching additional documentation. As you can see, neither *** *** AOAO, its Attorney ***, nor its managing agent Hawaiiana had made their minds as to who is going to bill me the monthly Maintenance Fees or to Whom I am supposed to payI get threatening communications from all of the mentioned organizations, with different amountsThis situation, on one hand, is confusing, because it represents a disorganized and inefficient way to do business; and on the other hand, shows the intention to cause me to default in my payment plan.Please understand that Hawaiiana is trying to : Take my parking stalls and tow my vehicles without legal right;Misinforms me regarding my obligations; Treats me different than other property owners who get their bills on the mail every month with days in advance, and are given the opportunity ton pay between the 1st and the 15th day of each month.Please forward this message to the Bussiness.Thank you,*** ***.*** *** ***
*** ** ***
***

1. Hawaiiana Management Company, Ltd(“Agent”) serves as the condominium association managing agent for the Association of Apartment Owners (“Association”)
2. Under Agent’s contract with Association, Agent is
contracted to “respond as appropriate to queries from individual owners regarding their personal accounts or general Association matters.”
Revdex.com Consumer is asking agent to address a yard maintenance issue and waive a fine imposed on Revdex.com Consumer's account for a rule violation
4. Agent is the managing agent for the Association and does not participate in the Association’s Board’s decision makingIn communicating with owners, Agent follows the instructions, and communicates the decisions of the Association’s Board of Directors
5. It is suggested that Revdex.com Consumer please direct requests to the Association's Board of Directors. Thank you very much

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hawaiiana Management Company, Ltd(Hawaiiana) serves as managing agent for *** *** *** ***. In response:
1. The Consumer complains that a violation fine has been imposed without validation
Answer: Numerous complaints were received
from neighbors regarding excessive noise from Consumer’s unit on May 2, 2015. A letter was sent to the Consumer regarding said House Rule infractions on May 15, with a $fine. The Board waived the $fine as a courtesy to Consumer with the agreement that Consumer’s tenant will not cause further noise violations. In July additional complaints were received therefore another letter is sent with a fine of $The Board has a written complaint from a neighbor of said unit. The same Neighbor in his written complaint states that he had spoken to Consumer directly about the excessive noise
2. The Consumer states that he has sent numerous emails, letters, and phone calls requesting a meeting and Consumer was not given the opportunity to meet
Answer: A meeting was set up in August for the Consumer to appeal the fine in person. Consumer failed to show up to the meeting after having had agreed to a time, date, place
Consumer has threatened Board Members with legal action and intimidates them with his irate conduct demanding the Board waive the fine again. The Board members feel that since they continue to receive complaints from neighbors regarding the Consumers tenants they will not waive fine a second time.
The Consumer is demanding an appeal meeting and to video-tape such meeting. The Board has tried to be reasonable and fair and has been advised that they aren’t required to allow video-taping of the appeal meeting

There is no litigation and none pendingAssociation’s legal counsel has provided written confirmation and disclosure of the facts and a copy of this document has been provided to Revdex.com Consumer

Aloha ***, *** * *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** is the property my condo is #***The address there is *** *** *** *** ** *** I initially discovered the interior damage on September 7th and reported it to our Resident manager and took photos that same day Initially I was not directly in contact with Hawaiiana Management but after not getting any corrections made or repairs scheduled they were who I was told to contact if I wasn't getting the desired results through the Resident ManagerMr*** *** was our property rep at that time and was of little to no help at allMs*** *** took over our property for Hawaiiana in the middle of last year and introduced herself as our "Liaison" to facilitate closure and handle communication etcas the Resident manager was non responsive to meSo I have and still currently send emails to Ms*** at Hawaiiana and now her response are strictly acknowledgement of a received messageNo answers suggestions or direction of any kind and in fact I have been told I can not approach or in any way have contact with ANY employee or persons from Hawaiiana and/or *** Management I have requested both ver***y and in writing various documents to learn what is being discussed or considered as a resolution or responsibilitiesSpecifically quarterly reports of the Resident manager, All Meeting minutes that are NOT currently posted on our websiteCurrent/ Revised Bi laws, Declaration, specific contracts and maintenance expenses, invoices and estimates and in fact submitted them last month using the DCCA/RICO form and hand delivered this to there *** office on February 23rd and did not receive ANY response or acknowledgement of any kindI am in the process of filing the official complaint follow up to that request as we speak. This has been and continues to be a financial burden for me as well as significant mental stress and anxiety as a result of This water intrusion issue that is almost years old I hope this is adequate and comprehensive enough for you to understand Please let me know if there is anything else I can do Thank You, *** ***

Once response that is neither accurate nor honest.1. The Consumer complains that a violation fine has been imposed without validation Numerous complaints were received from neighbors regarding excessive noise from Consumer’s unit on May 2, 2015. A letter was sent to the Consumer regarding said House Rule infractions on May 15, with a $fine. The Board waived the $fine as a courtesy to Consumer with the agreement that Consumer’s tenant will not cause further noise violations. In July additional complaints were received therefore another letter is sent with a fine of $The Board has a written complaint from a neighbor of said unit. The same Neighbor in his written complaint states that he had spoken to Consumer directly about the excessive noise. Answer: They failed to tell you that they lied in the initial complaint regarding a "decibel limit" that was broken Also as of this moment, not letter has ever been shown to validate their claim.2. The Consumer states that he has sent numerous emails, letters, and phone calls requesting a meeting and Consumer was not given the opportunity to meet. A meeting was set up in August for the Consumer to appeal the fine in person. Consumer failed to show up to the meeting after having had agreed to a time, date, place. Consumer has threatened Board Members with legal action and intimidates them with his irate conduct demanding the Board waive the fine again. The Board members feel that since they continue to receive complaints from neighbors regarding the Consumers tenants they will not waive fine a second time. The Consumer is demanding an appeal meeting and to video-tape such meeting. The Board has tried to be reasonable and fair and has been advised that they aren’t required to allow video-taping of the appeal meeting. Answer: They once again lied in writing I have pasted an email dated October 23, 2015, directly from John K*** of Hawaiiana Management and Gene P*** also of Hawiiana Management was tagged in it and he clearly states in the email that the only meeting I would be offered would be on "November 5th", but no recording would be allowed The reason I want a validated recorded meeting is due to the lies that are told, even to you, and no documentation given to substantiate any claim at the dated time of the offenses for which I was fined Also, never have I threatened legal action Ask them to validate their claims and they will not be able to.I believe the board has been anything but reasonable Shady Deceptive Unneighborly These are just a few of the words I would use to describe the Board at *** *** in Mililani I have all of the emails documented to prove my case, but once again, just look at the emails I attached as both John K*** and Gene P*** clearly state that the meeting was offered months later than they just claimed in a written response to the RevDex.com , which means they have just tried to deceive you with information, which would either make them incompetent at best, or they have tried to corrupt the fact with lies which is my position

Complaint: ***
I am rejecting this response because:After many phone and e-mail complaints, Hawaiiana Management Company has e-mailed me a Disclosure letterThis letter does not address what my property's buyer's lender is requesting, which is, quote, “We are going to have to have actual documentation as to what this litigation is about and know what stage of the legal course it is in, before we can even try to unravel and see if it will be ok with ***. There should be court documents that can be supplied.There must be some sort of documentation or something that is currently available for us to review on this litigationThe current status and outcome of this situation will determine whether or not this condo project is warrantable and whether or the loan will be resalable due to this pending litigation/mediation.Without any type of formal written documentation in regards to this, we cannot proceed with closing this transaction.” Additionally, it does not explain the anotation on the condo documents provided by Hawaiiana to Escrow
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Once again, they are lying by only telling the half of the story that they want you to hear.I received Exhibit A and Exhibit B, both of which I am contesting, and both of which have no validation John K*** has even told me that Exhibit A was based on a lie as no "decibel limit" was proven broken as no decibel reader was used to obtain a reading to validate this claim He said he made up the "decibel limit" claim and that's why they didn't actually assess the fine because it was based on a fabrication that had no validity I was told I could have a meeting to contest the matter within Exhibit B, along with my tenant face to face with the person who filed the complaint, and with the Board of *** *** and Mililani What they submitted as Exhibit C is only part of the email conversation What they failed to tell you is that the meeting was set with myself, my tenant, John K*** of Hawaiiana Management Company LTD and a member of the Board of *** *** in Mililani and the neighbor who lodged the complaint for 10:am on August 31stBUT WHAT THEY FAILED TO TELL YOU IS THAT THEY ARE THE ONES WHO CANCELED THE MEETING ON AUGUST 31ST AT 10:AM BECAUSE "The neighbors of your unit informed me they do not want to have a meeting They just want to keep the peace, and don't feel the need to have a meeting.", WHICH IS IN AN EMAIL FROM JOHN K*** DATED AUGUST 25TH! (Please see the emails following my response for validation of the truth and not the deception they have given to you by only sharing part of the evidence)They are the ones who canceled the meeting and once again never afforded me what was promised to me in order to contest my case I find it amazing that they left this information out on purpose seeing that it was within the same email chain that they submitted as Exhibit C! They selectively edited documentation in order to deceive you which is what I am claiming they have done all along! This is not only lying, and deceitful, but a fraudulent covering up of the facts and this is why they need to be held accountable to the greatest degree! I have many more emails and we can keep this back and forth going as they continue to lie to you as I have already proven on several occasionsOr, we can set up a meeting that is recorded and validated with a mediator and all of the facts can be placed on the table and we can come to a conclusion that is accurate because it's based on facts and truth, not deceptively manipulated emails like the ones just submitted to youI once again ask for the Revdex.com's help in bringing this matter out into the open so that all of the tenants may see the deceptive manipulation that occurs within Hawaiiana Management Company LTD and *** *** in Mililani so that others do not have to endure the harassment and attacks against their character as I have

Aloha Revdex.com,We received the complaint by *** ***.? In investigating her concerns we determined that Hawaiiana Management does indeed manage her association and collects management fees on their behalf based on her association's documents, policies and direction.? We are required to
collect monthly maintenance fees by the 1st of each month.? The association allows a day grace period for payment prior to requiring a late fee.? All mail is received daily and opened upon receipt.? Each check and inserted page is date stamped and processed the same date to insure no delay in deposit to our client accounts.? Ms*** was mistaken in her understanding that fees are due on the 15th of each month and as a result payment? had been received on the 17th requiring a late fee imposed by her association.? To further assist Ms***, the management executive contacted her to explain the requirement by her association and shared some steps that Ms*** could take to insure that payment was received by the due date.? She should mail payment prior to the 1st and not after the 6th of each month from her out of state bank.? She should include the coupon with the check for prompt processing to the lockbox or mail the check directly to our office.? Please let me know if you need further documentation to support the action taken.Thank you,? Mele H***? Director of Marketing and Business Development? ? Hawaiiana Management Company Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? As expressed in the response, I'll keep an eye out for the website (end of Sept)? and contact the designated management representative at *** if that portion of the complaint isn't resolved
Sincerely,
*** ***?

Tell us why here
·? ? ? ? ? ? ? ? Hawaiiana Management Company (Hawaiiana) serves as managing agent for Kuhio Village I Condominium
·? ? ? ? ? ? ? ? Hawaiiana has reviewed Revdex.com Consumer’s
message
·? ? ? ? ? ? ? ? Hawaiiana has granted Revdex.com Consumer’s request to waived the late fees and has spoken to Revdex.com Consumer confirming the same August 14,
·? ? ? ? ? ? ? ? As of August 14, Revdex.com Consumer’s account reflects a ZERO balance
·? ? ? ? ? ? ? ? Hawaiiana wishes Revdex.com Consumer well
?

Tell us why here
?
- *** has communicated with Revdex.com Consumer to acknowledge that she was correct about the website - *** will have on-line access available by the end of September and inform Revdex.com Consumer- Revdex.com Consumer was informed that the master ***tion has no role
or control over the operations of the condo ***tion, and that the quarterly dues paid to the master ***tion through its agent does not cover any of the maintenance or operational expenses of Revdex.com Consumer’s condominium ***tion- Revdex.com Consumer was sent a copy of the current year condo ***tion operations budget, reserve plan and cash flow plan to provide information about the purpose and uses of monthly maintenance fees and the financial health of the condo ***tion - Revdex.com consumer was invited to contact ***’s designated m***gement executive and provided with his name, contact information- *** wishes Revdex.com Consumer well

This message is in response to your letter dated January 26, We represent Hawaiiana Management Company, Ltd("Hawaiiana"), the managing agent of *** *** *** *** ("***"), with respect to the complaint lodged by *** ** *** *** (the "Consumer") against HawaiianaAs managing agent, Hawaiiana implements decisions made by the *** Board and does not unilaterally make decisions such as the imposition of fines or the dates of meetings of the *** BoardThese decisions are made by the *** Board and Hawaiiana, as part of its management of the property, implements these decisions.In your letter, you request a copy of the letters to Consumer that were sent in May and July It appears there was an inadvertent ? error ? with regard to the date of the May letter, which should have been May 5, The letter is attached hereto as Exhibit "A." Please also find attached as Exhibit "B" the letter dated July 23, to Consumer.Additionally, you request documents demonstrating Consumer's acceptance of the August meetingPlease find attached as Exhibit "C" the e-mail string regarding this meeting.In closing, Hawaiiana is the managing agent for *** and has not participated in the decision making, but rather communicated the decisions of the *** Board to the Consumer***'s bylaws and rules are intended to protect the use and enjoyment ? of the community by all owners, ? including ? Consumer; and? ***®? *** * * ** * ** * * * * *** ** * *** **
Revdex.com of Hawaii February 3, 2016Page 2Hawaiiana is merely the property manager charged with facilitating communication and management between residents, owners, and the Board of ***.If you ? have ? any further ? questions ? or ? concerns, ? please ? feel ? free to contact the undersigned

1.? ? ? ? ? ? Hawaiiana? Management Company, Ltd(“Agent”) serves as the condominium association managing agent for the Association of Apartment Owners of *** *** (“Association”)Under Agent’s contract with Association, Agent is contracted to “respond as appropriate to queries from individual owners regarding their personal accounts or general Association matters.”?
2.? ? ? ? ? ? Revdex.com Consumer wrote in his complaint, “*** *** is the property my condo is #***.” However, according to Agent’s records, #*** is owned by other party(ies).? In accordance with the Association’s By-laws, when ownership of a unit in *** *** changes, copies of the change in ownership documents should be provided to the Association’s Board and a fee, currently $330, should be paid(The relevant language is in Section 7, Article IV of the Association’s Bylaws and reads: “In connection therewith every apartment owner shall promptly cause to be duly recorded or filed of record the deed, lease, agreement of sale, assignment or other conveyance to him of such apartment or other evidence of his title thereto and shall file a copy of such document (s) with the Board of Directors through the Secretary or the Managing Agent.”) To date, neither the Owner(s) of record of #*** nor the Consumer have provided any change in ownership documents for #*** to Agent
3.? ? ? ? ? ? On March 8, 2016, a letter and deed for a storage locker and an office was received by Agent from Consumer’s attorney, *** ** *** of *** *** ***The letter mentioned Consumer’s ownership of #***, but no unit ownership documents were providedAs such, #*** is still listed under the other party(ies)
4.? ? ? Consumer has made several demands for information from AgentAgent initially did not respond to Consumer’s demands because Consumer was not an owner of record with a right to receive the requested documentsAfter receipt of the March 8, letter, Agent provided Consumer with a list of documents available via either hard copy or for viewing, along with a copy of the section of the Hawaii State Condominium Law (Hawaii Revised Statutes Section 514) that sets out what documents condominium owners are entitled to receive copies of
5.? ? ? Agent requests that Consumer please promptly provide the recorded unit #*** deed or other conveyance document along with a transfer fee of $made payable to Hawaiiana Management Company, Ltdto update the Association’s record of ownership of #***
6.? ? ? With respect to any complaints Consumer may have with respect to #***, note that Agent is the managing agent for the Association and does not participate in the Association’s Board’s decision makingIn communicating with owners, Agent follows the instructions, and communicates the decisions of the Association’s Board.?