Complaint: [redacted] I am rejecting this response because:Once again, they are lying by only telling the half of the story that they want you to hear.I received Exhibit A and Exhibit B, both of which I am contesting, and both of which have no validation? John K [redacted] has even told me that Exhibit A was based on a lie as no "decibel limit" was proven broken as no decibel reader was used to obtain a reading to validate this claim? He said he made up the "decibel limit" claim and that's why they didn't actually assess the fine because it was based on a fabrication that had no validity? I was told I could have a meeting to contest the matter within Exhibit B, along with my tenant face to face with the person who filed the complaint, and with the Board of [redacted] and Mililani? What they submitted as Exhibit C is only part of the email conversation What they failed to tell you is that the meeting was set with myself, my tenant, John K [redacted] of Hawaiiana Management Company LTD and a member of the Board of [redacted] in Mililani and the neighbor who lodged the complaint for 10:am on August 31stBUT WHAT THEY FAILED TO TELL YOU IS THAT? THEY ARE THE ONES WHO CANCELED THE MEETING ON AUGUST 31ST AT 10:AM BECAUSE "The neighbors of your unit informed me they do not want to have a meeting? They just want to keep the peace, and don't feel the need to have a meeting.", WHICH IS IN AN EMAIL FROM JOHN K [redacted] DATED AUGUST 25TH! ? (Please see the emails following my response for validation of the truth and not the deception they have given to you by only sharing part of the evidence)They are the? ones who canceled the meeting and once again never afforded me what was promised to me in order to contest my case? I find it amazing that they left this information out on purpose seeing that it was within the same email chain? that they submitted as Exhibit C! ? They selectively edited documentation in order to? deceive you which is what I am claiming they have done all along! ? This is not only lying, and deceitful, but a fraudulent covering up of the facts and this is why they need to be held accountable to the? greatest degree!? I have many more emails and we can keep this back and forth going as they continue to lie to you as I have already proven on several occasionsOr, we can set up a meeting that is recorded and validated with a mediator and all of the facts can be placed on the table and we can come to a conclusion? that is accurate because it's based on facts and truth, not deceptively manipulated emails like the ones just submitted to youI once again ask for the Revdex.com's help in bringing this matter out into the open so that all of the tenants may see the deceptive manipulation that occurs within Hawaiiana Management Company LTD and [redacted] in Mililani so that others do not have to endure the? harassment and attacks against their? character as I have
Tell us why here ·? ? ? ? ? ? ? ? Hawaiiana Management Company (Hawaiiana) serves as managing agent for Kuhio Village I Condominium ·? ? ? ? ? ? ? ? Hawaiiana has reviewed Revdex.com Consumer’s message ·? ? ? ? ? ? ? ? Hawaiiana has granted Revdex.com Consumer’s request to waived the late fees and has spoken to Revdex.com Consumer confirming the same August 14, ·? ? ? ? ? ? ? ? As of August 14, Revdex.com Consumer’s account reflects a ZERO balance ·? ? ? ? ? ? ? ? Hawaiiana wishes Revdex.com Consumer well ?
Aloha Revdex.com,We received the complaint by [redacted] .? In investigating her concerns we determined that Hawaiiana Management does indeed manage her association and collects management fees on their behalf based on her association's documents, policies and direction.? We are required to collect monthly maintenance fees by the 1st of each month.? The association allows a day grace period for payment prior to requiring a late fee.? All mail is received daily and opened upon receipt.? Each check and inserted page is date stamped and processed the same date to insure no delay in deposit to our client accounts.? Ms [redacted] was mistaken in her understanding that fees are due on the 15th of each month and as a result payment? had been received on the 17th requiring a late fee imposed by her association.? To further assist Ms [redacted] , the management executive contacted her to explain the requirement by her association and shared some steps that Ms [redacted] could take to insure that payment was received by the due date.? She should mail payment prior to the 1st and not after the 6th of each month from her out of state bank.? She should include the coupon with the check for prompt processing to the lockbox or mail the check directly to our office.? Please let me know if you need further documentation to support the action taken.Thank you,? Mele H***? Director of Marketing and Business Development? ? Hawaiiana Management Company Ltd
Tell us why here ? - [redacted] has communicated with Revdex.com Consumer to acknowledge that she was correct about the website - [redacted] will have on-line access available by the end of September and inform Revdex.com Consumer- Revdex.com Consumer was informed that the master [redacted] tion has no role or control over the operations of the condo [redacted] tion, and that the quarterly dues paid to the master [redacted] tion through its agent does not cover any of the maintenance or operational expenses of Revdex.com Consumer’s condominium [redacted] tion- Revdex.com Consumer was sent a copy of the current year condo [redacted] tion operations budget, reserve plan and cash flow plan to provide information about the purpose and uses of monthly maintenance fees and the financial health of the condo [redacted] tion - Revdex.com consumer was invited to contact [redacted] ’s designated m***gement executive and provided with his name, contact information- [redacted] wishes Revdex.com Consumer well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As expressed in the response, I'll keep an eye out for the website (end of Sept) and contact the designated management representative at [redacted] if that portion of the complaint isn't resolved Sincerely, [redacted]
1. Hawaiiana Management Company, Ltd(“Agent”) serves as the condominium association managing agent for the Association of Apartment Owners of [redacted] (“Association”)Under Agent’s contract with Association, Agent is contracted to “respond as appropriate to queries from individual owners regarding their personal accounts or general Association matters.” 2. Revdex.com Consumer wrote in his complaint, “ [redacted] is the property my condo is #***.” However, according to Agent’s records, # [redacted] is owned by other party(ies). In accordance with the Association’s By-laws, when ownership of a unit in [redacted] changes, copies of the change in ownership documents should be provided to the Association’s Board and a fee, currently $330, should be paid(The relevant language is in Section 7, Article IV of the Association’s Bylaws and reads: “In connection therewith every apartment owner shall promptly cause to be duly recorded or filed of record the deed, lease, agreement of sale, assignment or other conveyance to him of such apartment or other evidence of his title thereto and shall file a copy of such document (s) with the Board of Directors through the Secretary or the Managing Agent.”) To date, neither the Owner(s) of record of # [redacted] nor the Consumer have provided any change in ownership documents for # [redacted] to Agent 3. On March 8, 2016, a letter and deed for a storage locker and an office was received by Agent from Consumer’s attorney, [redacted] of [redacted] ***The letter mentioned Consumer’s ownership of #***, but no unit ownership documents were providedAs such, # [redacted] is still listed under the other party(ies) 4. Consumer has made several demands for information from AgentAgent initially did not respond to Consumer’s demands because Consumer was not an owner of record with a right to receive the requested documentsAfter receipt of the March 8, letter, Agent provided Consumer with a list of documents available via either hard copy or for viewing, along with a copy of the section of the Hawaii State Condominium Law (Hawaii Revised Statutes Section 514) that sets out what documents condominium owners are entitled to receive copies of 5. Agent requests that Consumer please promptly provide the recorded unit # [redacted] deed or other conveyance document along with a transfer fee of $made payable to Hawaiiana Management Company, Ltdto update the Association’s record of ownership of # [redacted] 6. With respect to any complaints Consumer may have with respect to #***, note that Agent is the managing agent for the Association and does not participate in the Association’s Board’s decision makingIn communicating with owners, Agent follows the instructions, and communicates the decisions of the Association’s Board.
Complaint: [redacted] I am rejecting this response because:Once again, they are lying by only telling the half of the story that they want you to hear.I received Exhibit A and Exhibit B, both of which I am contesting, and both of which have no validation? John K [redacted] has even told me that Exhibit A was based on a lie as no "decibel limit" was proven broken as no decibel reader was used to obtain a reading to validate this claim? He said he made up the "decibel limit" claim and that's why they didn't actually assess the fine because it was based on a fabrication that had no validity? I was told I could have a meeting to contest the matter within Exhibit B, along with my tenant face to face with the person who filed the complaint, and with the Board of [redacted] and Mililani? What they submitted as Exhibit C is only part of the email conversation What they failed to tell you is that the meeting was set with myself, my tenant, John K [redacted] of Hawaiiana Management Company LTD and a member of the Board of [redacted] in Mililani and the neighbor who lodged the complaint for 10:am on August 31stBUT WHAT THEY FAILED TO TELL YOU IS THAT? THEY ARE THE ONES WHO CANCELED THE MEETING ON AUGUST 31ST AT 10:AM BECAUSE "The neighbors of your unit informed me they do not want to have a meeting? They just want to keep the peace, and don't feel the need to have a meeting.", WHICH IS IN AN EMAIL FROM JOHN K [redacted] DATED AUGUST 25TH! ? (Please see the emails following my response for validation of the truth and not the deception they have given to you by only sharing part of the evidence)They are the? ones who canceled the meeting and once again never afforded me what was promised to me in order to contest my case? I find it amazing that they left this information out on purpose seeing that it was within the same email chain? that they submitted as Exhibit C! ? They selectively edited documentation in order to? deceive you which is what I am claiming they have done all along! ? This is not only lying, and deceitful, but a fraudulent covering up of the facts and this is why they need to be held accountable to the? greatest degree!? I have many more emails and we can keep this back and forth going as they continue to lie to you as I have already proven on several occasionsOr, we can set up a meeting that is recorded and validated with a mediator and all of the facts can be placed on the table and we can come to a conclusion? that is accurate because it's based on facts and truth, not deceptively manipulated emails like the ones just submitted to youI once again ask for the Revdex.com's help in bringing this matter out into the open so that all of the tenants may see the deceptive manipulation that occurs within Hawaiiana Management Company LTD and [redacted] in Mililani so that others do not have to endure the? harassment and attacks against their? character as I have
Tell us why here ·? ? ? ? ? ? ? ? Hawaiiana Management Company (Hawaiiana) serves as managing agent for Kuhio Village I Condominium ·? ? ? ? ? ? ? ? Hawaiiana has reviewed Revdex.com Consumer’s message ·? ? ? ? ? ? ? ? Hawaiiana has granted Revdex.com Consumer’s request to waived the late fees and has spoken to Revdex.com Consumer confirming the same August 14, ·? ? ? ? ? ? ? ? As of August 14, Revdex.com Consumer’s account reflects a ZERO balance ·? ? ? ? ? ? ? ? Hawaiiana wishes Revdex.com Consumer well ?
Aloha Revdex.com,We received the complaint by [redacted] .? In investigating her concerns we determined that Hawaiiana Management does indeed manage her association and collects management fees on their behalf based on her association's documents, policies and direction.? We are required to collect monthly maintenance fees by the 1st of each month.? The association allows a day grace period for payment prior to requiring a late fee.? All mail is received daily and opened upon receipt.? Each check and inserted page is date stamped and processed the same date to insure no delay in deposit to our client accounts.? Ms [redacted] was mistaken in her understanding that fees are due on the 15th of each month and as a result payment? had been received on the 17th requiring a late fee imposed by her association.? To further assist Ms [redacted] , the management executive contacted her to explain the requirement by her association and shared some steps that Ms [redacted] could take to insure that payment was received by the due date.? She should mail payment prior to the 1st and not after the 6th of each month from her out of state bank.? She should include the coupon with the check for prompt processing to the lockbox or mail the check directly to our office.? Please let me know if you need further documentation to support the action taken.Thank you,? Mele H***? Director of Marketing and Business Development? ? Hawaiiana Management Company Ltd
Tell us why here ? - [redacted] has communicated with Revdex.com Consumer to acknowledge that she was correct about the website - [redacted] will have on-line access available by the end of September and inform Revdex.com Consumer- Revdex.com Consumer was informed that the master [redacted] tion has no role or control over the operations of the condo [redacted] tion, and that the quarterly dues paid to the master [redacted] tion through its agent does not cover any of the maintenance or operational expenses of Revdex.com Consumer’s condominium [redacted] tion- Revdex.com Consumer was sent a copy of the current year condo [redacted] tion operations budget, reserve plan and cash flow plan to provide information about the purpose and uses of monthly maintenance fees and the financial health of the condo [redacted] tion - Revdex.com consumer was invited to contact [redacted] ’s designated m***gement executive and provided with his name, contact information- [redacted] wishes Revdex.com Consumer well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. As expressed in the response, I'll keep an eye out for the website (end of Sept) and contact the designated management representative at [redacted] if that portion of the complaint isn't resolved Sincerely, [redacted]
1. Hawaiiana Management Company, Ltd(“Agent”) serves as the condominium association managing agent for the Association of Apartment Owners of [redacted] (“Association”)Under Agent’s contract with Association, Agent is contracted to “respond as appropriate to queries from individual owners regarding their personal accounts or general Association matters.” 2. Revdex.com Consumer wrote in his complaint, “ [redacted] is the property my condo is #***.” However, according to Agent’s records, # [redacted] is owned by other party(ies). In accordance with the Association’s By-laws, when ownership of a unit in [redacted] changes, copies of the change in ownership documents should be provided to the Association’s Board and a fee, currently $330, should be paid(The relevant language is in Section 7, Article IV of the Association’s Bylaws and reads: “In connection therewith every apartment owner shall promptly cause to be duly recorded or filed of record the deed, lease, agreement of sale, assignment or other conveyance to him of such apartment or other evidence of his title thereto and shall file a copy of such document (s) with the Board of Directors through the Secretary or the Managing Agent.”) To date, neither the Owner(s) of record of # [redacted] nor the Consumer have provided any change in ownership documents for # [redacted] to Agent 3. On March 8, 2016, a letter and deed for a storage locker and an office was received by Agent from Consumer’s attorney, [redacted] of [redacted] ***The letter mentioned Consumer’s ownership of #***, but no unit ownership documents were providedAs such, # [redacted] is still listed under the other party(ies) 4. Consumer has made several demands for information from AgentAgent initially did not respond to Consumer’s demands because Consumer was not an owner of record with a right to receive the requested documentsAfter receipt of the March 8, letter, Agent provided Consumer with a list of documents available via either hard copy or for viewing, along with a copy of the section of the Hawaii State Condominium Law (Hawaii Revised Statutes Section 514) that sets out what documents condominium owners are entitled to receive copies of 5. Agent requests that Consumer please promptly provide the recorded unit # [redacted] deed or other conveyance document along with a transfer fee of $made payable to Hawaiiana Management Company, Ltdto update the Association’s record of ownership of # [redacted] 6. With respect to any complaints Consumer may have with respect to #***, note that Agent is the managing agent for the Association and does not participate in the Association’s Board’s decision makingIn communicating with owners, Agent follows the instructions, and communicates the decisions of the Association’s Board.