Bonacci and Kim Oral and Maxillofacial Surgery

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Better Business Buro,I tried again to pick up the parts at Bonacci and Kim Oral and Maxillofacial Surgery and was told there were no parts to be given to me (meanwhile the remainder of the outstanding balance was paid,,) They must have received then a letter from you and the next day I was told I could pick the parts up.Meanwhile there has been no appologies or any other sign for credit for the work not done fromthe company.I do appreciate the help and support givenby you, at least I got the unique parts needed to finish the implants Regards, [redacted] ***

DATE: June 11, 2015SURGEON: Christopher EB [redacted] , DDS, MDCOMPLAINT RESPONSE:I saw Ms [redacted] on 4/16/as a same day emergency on referral from her general dentistMs [redacted] required a tooth extractionI spent 30+ minutes with the patient describing all possible scenarios under which I could treat herHer situation was complicated by a move to Houston, TX in a month and travel overseas to BelgiumI explained that we could simply take the tooth out and end thereShe expressed concern about not having teeth on her bottom left posterior jawWe discussed a 50/chance that I could remove the tooth and place an implant but would not know for sure until the tooth was removed and the extaction site evaluatedShe also was missing an adjacent first molar toothIf I was able to place the immediate implant we should then consider replacing the first molar that was missing with an implant as wellOne surgery, two implants, doneI gave her options to just have the extraction and the implants here in VA, in Houston or in BelgiumShe carefully considered her options and then chose to have the extraction with me and do the implants here if possible since she knew nobody in HoustonShe futher inquired about having the retorations completed in Belgium where she has a friend who is a dentistI told her she could have them restored anywhere she wanted and could talk to her work friends in Houston for an implant dentist in HoustonThe patient never asked for any estimates on cost of treatment which is not unusual for my patient populationThe patient signed a payment policy and a surgical consent for the procedure to be performedAll exceed the standard of careNobody forced or coerced Ms [redacted] into any treatment she did not knowing accept under her free willThe surgery was performed flawlesly while navigating around sensitive nerves in the lower jawShe was escorted to the front desk to pay for services rendered under the terms she agreed to in the payment policy.At the front desk we accepted $4,on a credit cardTwo people at my front desk recall her been startled by the cost of treatmentThe patient did not have a check or debit card to pay the balance owedNot a problemWe asked her to pay the balance one week later with a check or debit card at her post operative appointmentAt the post operative visit, my records, which are legal documents, show that the patient stated she was unaware she owed money and again was unable to pay the balanceAgain, we acquiesced and mutually agreed to call her in two hours at which time she would provide, over the phone, a debit card numberHer surgical healing, by the way was perfectTwo hours later a phone contact was made and a card number communicatedwith one incorrect numberThe patient hung the phone up before acknowledging the card swipe was successfulWe attempted to contact her immediately and many more documented contacts over the next month but the patient never answered her phone with the number we had on fileThe patient recieved two statements in the mail over the next days indicating her balance owed was overdueThe kicker two weeks ago that really upset me was that we contacted her insurance carrier *** [redacted] told us that they recieved her dental claim and processed itThey sent the patient a check for $2000+ and that is was cashed by the patient two weeks ago! Under terms of the payment policy I could send her to our collection attorney immediately, have her served and appear in small claims court, all the while doubling her costsI did notI tracked down her husband and gave him factsThe same facts I am giving youIf the patient and her husband feel that my tone is bullying in nature then I agreeMy tone is not nice and not friendlyI don't like people that recieive great care skip out on their financial obligations while collecting money from their insurance carrier rather than forwarding the funds to their treating doctor to pay the balance still owed on the account that she knew full well about from her statementsMy practice is a very high end practice and we simply don't have patients that behave in this mannerWe treat payment seriously and debtors with agressive behaviorIt is the only way to recoup what you are owed all while acting within the limits of the law.Regarding the stated desired outcomes everything, I believe, has been settledMs [redacted] was handed the healing abutments in my office on 6/4/necessary for somebody somewhere to perform second stage surgery on her two perfectly positioned implantsI do not charge a fee for that serviceHer payments covered the implant placement and the two abutmentsThere is no credit for work I don't have to do anymoreThey should pay me for my time to collect their owed money and writing letters like this.click hereto digitally sign this documentB [redacted] AND KIM ORAL, FACIAL AND DENTAL IMPANTSURGERYPA YMENT POLICYThank you for choosing DrB [redacted] and DrKim as your Oral SurgeonsWe feel that everyone benefits when there is a definitive and clear financial agreement prior to treatmentWe make every effort to keep down the cost of your careYou can help by paying upon completion of each visitYou may request an estimate of the charges for any surgical procedureTo make your financial arrangement as easy as possible, we accept the following methods of payment: Cash, Check, [redacted] or MasterCard (maximum credit card charge up to S4,000).? Option l Payment in full is due the day of treatmentWe will gladly submit an insurance claim as a courtesy toyour current carrierExpect reimbursement in 45-days.Option No Interest Payment Plan with Care Credit for balances over $can be arrangedApplicationrequiredmonth or month plans available with a 5% or 10% processing fee.Option Extended Payment Plan with Care Credit for balances over $1,can be arrangedApplicationrequiredMonth, Month, Month, Month Plans are availableStandard fees apply of 6-20% of credit usedRequires credit department approval._Option Insurance will be submitted to participating companies for covered servicesAtraditional insurance plan pays a percentage of your chargesYou will be responsible for your portion of the charges when service is renderedThis may include your co-payment co-insurance and deductible.Option To our hospital patients: You will receive a bill for services performed by your doctorThese fees areseparate from those of the hospital and are due upon receipt of statement.Office Policy: Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for paymentSome companies pay fixed allowances for certain procedures and others pay a percentage of the chargeIt is your responsibility to pay any deductible amount, co-insurance or any other balance not paid for by your insurance carrier.This signature is my authorization for the release of information necessary to process my insurance claims and I fully accept financial responsibility for all charges incurred and authorize payment directly to the oral surgeon named on the benefits otherwise payable to meI understand that any insurance claim over days becomes my financial responsibilityIn the event that this account should become delinquent and is placed in the hands of an Attorney or Collection Agency, I agree to pay the balance due, and interest at the rate of 1.5% per month (18% per annum), beginning days after the monies have become due or expenses have been incurred, plus all court costs, and attorney fees of 33& 1/3% of the principle and interest owingI further agree to pay returned check charges of $per returned checkAny professional discounting is contingent upon execution of the payment terms outlined above and may be reversed at the discretion of the practice if the account goes into defaultI understand and agree that the terms herein are reaffirmed each time services are rendered.Printed Name: [redacted] ***EASY PAY: There is often a small amount of money (less than $250) still owed the practice after all insurance claims are paidMy signature below authorizes Bonacci and Kim Oral, Facial and Dental Implant Surgery to charge my credit card that is kept on file for charges on my account that I still owe the practice after all insurance claims are processedI understand that this transaction is considered a “signature on file,” similar to hotel credit card processingIf there is no signature below, I do not agree to Easy Pay.Signature: Printed Name: [redacted] ***Date:

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Better Business Buro,
I tried again to pick up the parts at Bonacci and Kim Oral and...

Maxillofacial Surgery and was told there were no parts to be given to me (meanwhile the remainder of the outstanding balance was paid,,).  They must have received then a letter from you and the next day I was told I could pick the parts up.
Meanwhile there has been no appologies or any other sign for credit for the work not done fromthe company.
I do appreciate the help and support givenby you, at least I got the unique parts needed to finish the implants.
Regards,
[redacted]

DATE: June 11, 2015SURGEON: Christopher E. B[redacted], DDS, MDCOMPLAINT RESPONSE:I saw Ms. [redacted] on 4/16/15 as a same day emergency on referral from her general dentist. Ms. [redacted] required a tooth extraction. I spent 30+ minutes with the patient describing all possible scenarios under which I could treat her. Her situation was complicated by a move to Houston, TX in a month and travel overseas to Belgium. I explained that we could simply take the tooth out and end there. She expressed concern about not having teeth on her bottom left posterior jaw. We discussed a 50/50 chance that I could remove the tooth and place an implant but would not know for sure until the tooth was removed and the extaction site evaluated. She also was missing an adjacent first molar tooth. If I was able to place the immediate implant we should then consider replacing the first molar that was missing with an implant as well. One surgery, two implants, done. I gave her options to just have the extraction and the implants here in VA, in Houston or in Belgium. She carefully considered her options and then chose to have the extraction with me and do the implants here if possible since she knew nobody in Houston. She futher inquired about having the retorations completed in Belgium where she has a friend who is a dentist. I told her she could have them restored anywhere she wanted and could talk to her work friends in Houston for an implant dentist in Houston. The patient never asked for any estimates on cost of treatment which is not unusual for my patient population. The patient signed a payment policy and a surgical consent for the procedure to be performed. All exceed the standard of care. Nobody forced or coerced Ms. [redacted] into any treatment she did not knowing accept under her free will. The surgery was performed flawlesly while navigating around sensitive nerves in the lower jaw. She was escorted to the front desk to pay for services rendered under the terms she agreed to in the payment policy.
At the front desk we accepted $4,000 on a credit card. Two people at my front desk recall her been startled by the cost of treatment. The patient did not have a check or debit card to pay the balance owed. Not a problem. We asked her to pay the balance one week later with a check or debit card at her post operative appointment. At the post operative visit, my records, which are legal documents, show that the patient stated she was unaware she owed money and again was unable to pay the balance. Again, we acquiesced and mutually agreed to call her in two hours at which time she would provide, over the phone, a debit card number. Her surgical healing, by the way was perfect. Two hours later a phone contact was made and a card number communicated... with one incorrect number. The patient hung the phone up before acknowledging the card swipe was successful. We attempted to contact her immediately and many more documented contacts over the next month but the patient never answered her phone with the number we had on file. The patient recieved two statements in the mail over the next 45 days indicating her balance owed was overdue. The kicker two weeks ago that really upset me was that we contacted her insurance carrier [redacted]. [redacted] told us that they recieved her dental claim and processed it. They sent the patient a check for $2000+ and that is was cashed by the patient two weeks ago! Under terms of the payment policy I could send her to our collection attorney immediately, have her served and appear in small claims court, all the while doubling her costs. I did not. I tracked down her husband and gave him facts. The same facts I am giving you. If the patient and her husband feel that my tone is bullying in nature then I agree. My tone is not nice and not friendly. I don't like people that recieive great care skip out on their financial obligations while collecting money from their insurance carrier rather than forwarding the funds to their treating doctor to pay the balance still owed on the account that she knew full well about from her statements. My practice is a very high end practice and we simply don't have patients that behave in this manner. We treat payment seriously and debtors with agressive behavior. It is the only way to recoup what you are owed all while acting within the limits of the law.Regarding the stated desired outcomes everything, I believe, has been settled. Ms. [redacted] was handed the healing abutments in my office on 6/4/15 necessary for somebody somewhere to perform second stage surgery on her two perfectly positioned implants. I do not charge a fee for that service. Her payments covered the implant placement and the two abutments. There is no credit for work I don't have to do anymore. They should pay me for my time to collect their owed money and writing letters like this.
click hereto digitally sign this documentB[redacted] AND KIM ORAL, FACIAL AND DENTAL IMPANTSURGERYPA YMENT POLICYThank you for choosing Dr. B[redacted] and Dr. Kim as your Oral Surgeons. We feel that everyone benefits when there is a definitive and clear financial agreement prior to treatment. We make every effort to keep down the cost of your care. You can help by paying upon completion of each visit. You may request an estimate of the charges for any surgical procedure. To make your financial arrangement as easy as possible, we accept the following methods of payment: Cash, Check, [redacted] or MasterCard (maximum credit card charge up to S4,000).? Option l Payment in full is due the day of treatment. We will gladly submit an insurance claim as a courtesy toyour current carrier. Expect reimbursement in 45-60 days.Option 2 No Interest Payment Plan with Care Credit for balances over $200 can be arranged. Applicationrequired. 6 month or 12 month plans available with a 5% or 10% processing fee.Option 3 Extended Payment Plan with Care Credit for balances over $1,000 can be arranged. Applicationrequired. 24 Month, 36 Month, 48 Month, 60 Month Plans are available. Standard fees apply of 6-20% of credit used. Requires credit department approval._Option 4 Insurance will be submitted to participating companies for covered services. Atraditional insurance plan pays a percentage of your charges. You will be responsible for your portion of the charges when service is rendered. This may include your co-payment co-insurance and deductible.Option 5 To our hospital patients: You will receive a bill for services performed by your doctor. These fees areseparate from those of the hospital and are due upon receipt of statement.Office Policy: Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charge. It is your responsibility to pay any deductible amount, co-insurance or any other balance not paid for by your insurance carrier.This signature is my authorization for the release of information necessary to process my insurance claims and I fully accept financial responsibility for all charges incurred and authorize payment directly to the oral surgeon named on the benefits otherwise payable to me. I understand that any insurance claim over 40 days becomes my financial responsibility. In the event that this account should become delinquent and is placed in the hands of an Attorney or Collection Agency, I agree to pay the balance due, and interest at the rate of 1.5% per month (18% per annum), beginning 30 days after the monies have become due or expenses have been incurred, plus all court costs, and attorney fees of 33& 1/3% of the principle and interest owing. I further agree to pay returned check charges of $50.00 per returned check. Any professional discounting is contingent upon execution of the payment terms outlined above and may be reversed at the discretion of the practice if the account goes into default. I understand and agree that the terms herein are reaffirmed each time services are rendered.Printed Name: [redacted]EASY PAY: There is often a small amount of money (less than $250) still owed the practice after all insurance claims are paid. My signature below authorizes Bonacci and Kim Oral, Facial and Dental Implant Surgery to charge my credit card that is kept on file for charges on my account that I still owe the practice after all insurance claims are processed. I understand that this transaction is considered a “signature on file,” similar to hotel credit card processing. If there is no signature below, I do not agree to Easy Pay.Signature: Printed Name: [redacted]Date:

DATE: June 11, 2015SURGEON: Christopher E. B[redacted], DDS, MDCOMPLAINT RESPONSE:I saw Ms. [redacted] on 4/16/15 as a same day emergency on referral from her general dentist. Ms. [redacted] required a tooth extraction. I spent 30+ minutes with the patient describing all possible scenarios under which I could treat her. Her situation was complicated by a move to Houston, TX in a month and travel overseas to Belgium. I explained that we could simply take the tooth out and end there. She expressed concern about not having teeth on her bottom left posterior jaw. We discussed a 50/50 chance that I could remove the tooth and place an implant but would not know for sure until the tooth was removed and the extaction site evaluated. She also was missing an adjacent first molar tooth. If I was able to place the immediate implant we should then consider replacing the first molar that was missing with an implant as well. One surgery, two implants, done. I gave her options to just have the extraction and the implants here in VA, in Houston or in Belgium. She carefully considered her options and then chose to have the extraction with me and do the implants here if possible since she knew nobody in Houston. She futher inquired about having the retorations completed in Belgium where she has a friend who is a dentist. I told her she could have them restored anywhere she wanted and could talk to her work friends in Houston for an implant dentist in Houston. The patient never asked for any estimates on cost of treatment which is not unusual for my patient population. The patient signed a payment policy and a surgical consent for the procedure to be performed. All exceed the standard of care. Nobody forced or coerced Ms. [redacted] into any treatment she did not knowing accept under her free will. The surgery was performed flawlesly while navigating around sensitive nerves in the lower jaw. She was escorted to the front desk to pay for services rendered under the terms she agreed to in the payment policy.At the front desk we accepted $4,000 on a credit card. Two people at my front desk recall her been startled by the cost of treatment. The patient did not have a check or debit card to pay the balance owed. Not a problem. We asked her to pay the balance one week later with a check or debit card at her post operative appointment. At the post operative visit, my records, which are legal documents, show that the patient stated she was unaware she owed money and again was unable to pay the balance. Again, we acquiesced and mutually agreed to call her in two hours at which time she would provide, over the phone, a debit card number. Her surgical healing, by the way was perfect. Two hours later a phone contact was made and a card number communicated... with one incorrect number. The patient hung the phone up before acknowledging the card swipe was successful. We attempted to contact her immediately and many more documented contacts over the next month but the patient never answered her phone with the number we had on file. The patient recieved two statements in the mail over the next 45 days indicating her balance owed was overdue. The kicker two weeks ago that really upset me was that we contacted her insurance carrier [redacted]. [redacted] told us that they recieved her dental claim and processed it. They sent the patient a check for $2000+ and that is was cashed by the patient two weeks ago! Under terms of the payment policy I could send her to our collection attorney immediately, have her served and appear in small claims court, all the while doubling her costs. I did not. I tracked down her husband and gave him facts. The same facts I am giving you. If the patient and her husband feel that my tone is bullying in nature then I agree. My tone is not nice and not friendly. I don't like people that recieive great care skip out on their financial obligations while collecting money from their insurance carrier rather than forwarding the funds to their treating doctor to pay the balance still owed on the account that she knew full well about from her statements. My practice is a very high end practice and we simply don't have patients that behave in this manner. We treat payment seriously and debtors with agressive behavior. It is the only way to recoup what you are owed all while acting within the limits of the law.Regarding the stated desired outcomes everything, I believe, has been settled. Ms. [redacted] was handed the healing abutments in my office on 6/4/15 necessary for somebody somewhere to perform second stage surgery on her two perfectly positioned implants. I do not charge a fee for that service. Her payments covered the implant placement and the two abutments. There is no credit for work I don't have to do anymore. They should pay me for my time to collect their owed money and writing letters like this.click hereto digitally sign this documentB[redacted] AND KIM ORAL, FACIAL AND DENTAL IMPANTSURGERYPA YMENT POLICYThank you for choosing Dr. B[redacted] and Dr. Kim as your Oral Surgeons. We feel that everyone benefits when there is a definitive and clear financial agreement prior to treatment. We make every effort to keep down the cost of your care. You can help by paying upon completion of each visit. You may request an estimate of the charges for any surgical procedure. To make your financial arrangement as easy as possible, we accept the following methods of payment: Cash, Check, [redacted] or MasterCard (maximum credit card charge up to S4,000).? Option l Payment in full is due the day of treatment. We will gladly submit an insurance claim as a courtesy toyour current carrier. Expect reimbursement in 45-60 days.Option 2 No Interest Payment Plan with Care Credit for balances over $200 can be arranged. Applicationrequired. 6 month or 12 month plans available with a 5% or 10% processing fee.Option 3 Extended Payment Plan with Care Credit for balances over $1,000 can be arranged. Applicationrequired. 24 Month, 36 Month, 48 Month, 60 Month Plans are available. Standard fees apply of 6-20% of credit used. Requires credit department approval._Option 4 Insurance will be submitted to participating companies for covered services. Atraditional insurance plan pays a percentage of your charges. You will be responsible for your portion of the charges when service is rendered. This may include your co-payment co-insurance and deductible.Option 5 To our hospital patients: You will receive a bill for services performed by your doctor. These fees areseparate from those of the hospital and are due upon receipt of statement.Office Policy: Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charge. It is your responsibility to pay any deductible amount, co-insurance or any other balance not paid for by your insurance carrier.This signature is my authorization for the release of information necessary to process my insurance claims and I fully accept financial responsibility for all charges incurred and authorize payment directly to the oral surgeon named on the benefits otherwise payable to me. I understand that any insurance claim over 40 days becomes my financial responsibility. In the event that this account should become delinquent and is placed in the hands of an Attorney or Collection Agency, I agree to pay the balance due, and interest at the rate of 1.5% per month (18% per annum), beginning 30 days after the monies have become due or expenses have been incurred, plus all court costs, and attorney fees of 33& 1/3% of the principle and interest owing. I further agree to pay returned check charges of $50.00 per returned check. Any professional discounting is contingent upon execution of the payment terms outlined above and may be reversed at the discretion of the practice if the account goes into default. I understand and agree that the terms herein are reaffirmed each time services are rendered.Printed Name: [redacted]EASY PAY: There is often a small amount of money (less than $250) still owed the practice after all insurance claims are paid. My signature below authorizes Bonacci and Kim Oral, Facial and Dental Implant Surgery to charge my credit card that is kept on file for charges on my account that I still owe the practice after all insurance claims are processed. I understand that this transaction is considered a “signature on file,” similar to hotel credit card processing. If there is no signature below, I do not agree to Easy Pay.Signature: Printed Name: [redacted]Date:

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Better Business Buro,I tried again to pick up the parts at Bonacci and Kim Oral and Maxillofacial Surgery and was told there were...

no parts to be given to me (meanwhile the remainder of the outstanding balance was paid,,).  They must have received then a letter from you and the next day I was told I could pick the parts up.Meanwhile there has been no appologies or any other sign for credit for the work not done fromthe company.I do appreciate the help and support givenby you, at least I got the unique parts needed to finish the implants.
Regards,
[redacted]