Bonanza Electronic

The issue of the Ipod has already been dealt withThere was never an issue in fixing the productThe product has been fixed and already returned to the customerWe did everything in our power to make sure the customer was taken care of at all times while we were trying to help fix her situation with the ipod

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They did not have good costumer service because if there was an issue regarding the iPod I should have been notifiedNot to mention, they claimed the iPod was fixed and I would not have known if I didn't call them myselfFurthermore, the way in which the situation was handled was completely unacceptable and the fact that I still had to pay $for the Ipod to be fixed after they wiped everything off without notifying me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They did not have good costumer service because if there was an issue regarding the iPod I should have been notified. Not to mention, they claimed the iPod was fixed and I would not have known if I didn't call them myself. Furthermore, the way in which the situation was handled was completely unacceptable and the fact that I still had to pay $60 for the Ipod to be fixed after they wiped everything off without notifying me.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The issue of the Ipod has already been dealt with. There was never an issue in fixing the product. The product has been fixed and already returned to the customer. We did everything in our power to make...

sure the customer was taken care of at all times while we were trying to help fix her situation with the ipod.

Review: My IPod 3g was dropped off at Bonanza Electronics&Cell on July [redacted] and was not repaired and the store is unable to locate my iPod. Also, the workers were giving several excuses or questionable responses when I inquire. Not to mention, at no time did any worker from this store contact me to let me know that they had an issue fixing this product nor is anything being resolved to rectify the matter.Desired Settlement: I would like this matter to be resolved by either getting a refund of what the product is worth or simply returning the Ipod.

Business

Response:

The issue of the Ipod has already been dealt with. There was never an issue in fixing the product. The product has been fixed and already returned to the customer. We did everything in our power to make sure the customer was taken care of at all times while we were trying to help fix her situation with the ipod.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did not have good costumer service because if there was an issue regarding the iPod I should have been notified. Not to mention, they claimed the iPod was fixed and I would not have known if I didn't call them myself. Furthermore, the way in which the situation was handled was completely unacceptable and the fact that I still had to pay $60 for the Ipod to be fixed after they wiped everything off without notifying me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,