Bonanza Realty

Complaint: [redacted] I am rejecting this response because:Bonanza Realty is the self-proclaimed intermediary between Malibu Meadows homeowners and their HOA board members They provide no other way for a homeowner to access board members outside of required board meetings (which Bonanza has not held in over nine months) Continued refusal by Bonanza to address and resolve the resulting lack of transparency is unacceptable Sincerely, [redacted]

Revdex.com:My primary complaint has been resolvedSincerely, [redacted]

There may be a fundamental misunderstanding on what our contracted services entailWe provide collection of monthly dues, assist in seeking legal action on deficient owners, contact vendors to review the property for needed maintenance, advise the Board on repair necessities (outside of the Board's walkthrough) and complete financial reports based on these and an engineer based reserve study that is completed every 3-yearsI can assure you, the budget and reserve are fairly reliable beyond fluctuation in marketThe repairs you noted are on a fixed schedule for repairsThe painting was touched up in phases in and will continue in 2018/The water main line was repaired in with additional patchwork completed in Trees are scheduled for upkeep in as directed via email by the Board in addition to maintenance of flower bed areas and other areas of overgrown vegetationWe also had several sections of fencing and entry steps repaired in As stated previously, we will issue notice for the annual meeting as soon as a date is settled

Hello [redacted] , To further review what occurred would you share with me the association you were attempting to purchase into? Many times an association will be "project approved" through HUD (FHA/VA) and AHFC but may have items that prevent the sell from qualifying at the time of the transactionThe individual transactions qualification for a specific lending program can only be determined through your lenderBonanza can only inform you if the project has approval through FHA/VA or AHFCThis information is also available publicly through the HUD and AHFC websites If at the time of qualification, your lender determined that one of their requirements are not met, they should inform you of such In regards to the lender information you notate, once I know what association you were working to purchase into I can track down the transaction to determine where the delay is and correct itMost of our lender interactions are electronic and there may be a systems error or incorrect email that needs to be corrected\ I look forward to resolving your complaint, Cliff G [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] , I do reflect that your account has a $balance forward This is a result of dues balances forward from several months The association has changed the due date from the 15th of each month to the last day of the month in which the assessment is appliedThis may have caused confusion with the change of the statement dates and when the payment is dueBecause of this we have waived the $of accrued late charges Please let me know if you have any further questions or need assistance