Bonaventure of Colorado Springs

Do not move yourself or a loved one into Bonaventure Colorado Springs We moved our parents in at the beginning of and we just moved them out at the end of May The months in between was a nightmare both for our parents and for us The root of the problems at Bonaventure is management, or should I say the lack of management In the months that my parents lived there, there was literally 90%+ turn over in management and staff When we were meeting with the Executive Director prior to move in she assured us that there was a nurse on staff After mowe discovered there wasn't a nurse on staff The ED had flat out lied to us They hired a nurse about weeks in, but she left after one month Virtually all of the caregivers quit during the time of my parent's stay
One day a staff member from Bonaventure showed up and wanted my parents to buy prescriptions, even though they get their prescriptions through their insurance (they declined to accept the drugs) A couple of weeks later, my parents got a $bill for the drugs The ED, said she would take care of it A month later, the same thing happened and their bill was now up to $ My parents never gave Bonaventure permission to buy their prescriptions I wonder what happened to the drugs my parents declined to accept?
There was no cheprocess when my parents moved in No handbook, no interview, no staff welcome We never got exterior keys or remote entries We came home one night at 7:PM to find all the doors locked, no one on staff was there, and we had no keys or remotes to get in
The food is terrible, and turnover amongst the kitchen staff is atrocious Expect to wait hours to finish dinner, and expect to get cold, poorly prepared food The kitchen routinely ran of of food and substituted reheated frozen food One day there was a fire alarm, and several residents got stuck in the elevator No staff member knew what to do It took way too long for someone to get the fire department to let the poor, scared elderly residents out of the elevator We witnessed residents having medical emergencies and no on on staff knew what to do
The months that my year old parents were there was so stressful that they both suffered health problems Amongst management, there is a pervasive atmosphere of lying, backstabbing, and CYA The morale amongst the staff is very low The only person who did an outstanding job was the sales guy who schmoozed us with delicious meals in the dining room (last one my parents ever had there), gifts and promises
We moved my parents into a nearby competing facility days ago and the change has been like night and day For the first time in months, I feel comfortable knowing my parents are in a safe, caring facility
I implore you that if you're considering Bonaventure, ask them hard questions Ask them about turnover Ask them about residents leaving Ask them about qualified staff But don't take their word for it Check them out Ask to speak with residents Ask residents about how many people leave after only a short time there I've truly never seen a more poorly managed business in my entire life When your loved ones should be facing the end of their lives in peace, serenity and comfort, Bonaventure delivers stress, uncertainty and incompetence