Bond Accounting & Tax Service Reviews (1)
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Bond Accounting & Tax Service Rating
Description: Taxes - Consultants & Representatives, Accounting Services, Bookkeeping Service, Business Consultants, Payroll Service, Tax Return Preparation
Address: 931 E Southern Ave Ste 103, Mesa, Arizona, United States, 85204-5035
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Review: I have filed my taxes with the same tax preparer for the last 14 years . However , my tax preparer passed away. This organization was referred to me by my previous company.! They were to handle his business. I proceeded to call and make my appointment. My appointment went fairly well. I paid my fee and signed documented and said I would be informed if there was a need or problem with anything. I filed on February 6 and didn't hear anything. I decided to check the status . I called [redacted] and Bond and spoke with the front office. She seemed baffled and could not give me the status of my taxes. She said she would call me right back. I was on my lunch from work and waited til the end of my lunch. No call back. I called again. She still had no answer but said she would call me back soon. I waited until the end of my workday and thought to call them. In spoke with another front office person. This persons was completely belligerent . She was yelling at me and telling me I was rude . I was asking for answers . She was yelling beyond my belief. Telling me she was going to talk to me like her 4 year old daughters because I was talking over her. I work in customer service and deal with the public. I have never,nor would I ever talk to and treat someone this way. She was screaming at me like a fed up mom with a child. The tax preparer Ron was a professional. However, his front office snd staff are incompetent and rude. I have nevere had my taxes not sent after being completed and paid . They are just sitting there without being filed. I am requesting a refund and will go elsewhere; I would never recommend this tax preparerDesired Settlement: They would rethink the front office staffing manning the phones and handling the customers