I HAVE BEEN IN CONTACT WITH THIS CUSTOMER AND THE VEHICLE HAS BEEN REPAIRED AND RETURNED TO THE CUSTOMER. WE HAD A LIST OF OVER 100 CUSTOMERS WAITING FOR THESE PARTS AND THEY WERE NOT AVALAIBLE FROM FORD SHE HAD BEEN DOWN FAIRLY FAR ON THE LIST AND WHEN WE RECIEVED PARTS WE AORKED DOWN THE LIST IN...
THE ORDER THE CARS WERE DIAGNOSED. WE BUMPED HER UP THE LIST TO EXPEDITE THE REAPAIR AS HER VEHICLE BECAME INCREASINGLY DIFFICULT TO DRIVE WITH THE FAILING CLUTCH.
I spoke with the customer and we worked out compensation for the damaged windshield. I mailed the customer a parts department credit of $175.00 and a service department credit for $175.00 to credit him for the $350.00 it cost him to replace his windshield. The customer indicated that this was...
acceptable to him and we have no further isses.Thank you,[redacted]Service DirectorFuller Ford, Honda & Kia
I HAVE BEEN IN CONTACT WITH THIS CUSTOMER AND THE VEHICLE HAS BEEN REPAIRED AND RETURNED TO THE CUSTOMER. WE HAD A LIST OF OVER 100 CUSTOMERS WAITING FOR THESE PARTS AND THEY WERE NOT AVALAIBLE FROM FORD SHE HAD BEEN DOWN FAIRLY FAR ON THE LIST AND WHEN WE RECIEVED PARTS WE AORKED DOWN THE LIST IN...
THE ORDER THE CARS WERE DIAGNOSED. WE BUMPED HER UP THE LIST TO EXPEDITE THE REAPAIR AS HER VEHICLE BECAME INCREASINGLY DIFFICULT TO DRIVE WITH THE FAILING CLUTCH.
I spoke with the customer and we worked out compensation for the damaged windshield. I mailed the customer a parts department credit of $175.00 and a service department credit for $175.00 to credit him for the $350.00 it cost him to replace his windshield. The customer indicated that this was...
acceptable to him and we have no further isses.Thank you,[redacted]Service DirectorFuller Ford, Honda & Kia