Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Tuesday 11/8/ afternoon around 5:i spoke with used car mangerAt first he stated he was unable to except the return of the vehicleAs he continued to listen to my concerns in regards to the incomplete transaction he gave me the option to bring the vehicle for inspection having his technicians look at it and the general manager would make the decisionI felt very uneasy after my conversation with him as he he was unaware of the incomplete transaction and stated it must have slipped through the cracks.Due to this conversation I no longer have any trust in this dealershipI am willing to take the vehicle to another dealership for inspection Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do reject the response from [redacted] *** First off, they charged me for brake cleaner, they charged me a $core fee when they had the cores when they had the cores, there was no reason to charge me a core fee Further more me $for a transmission pump that was never installed The first visit they had my truck for days and when I picked up the truck it was worse off then when I brought to them Brought the truck back numerous times for my truck to be repaired and I just kept getting blown off They wouldn't fix my truck, they had no intent on fixing my truck they just wanted my money And to charge me for an additional costly repair This is my work truck, I needed my truck I don't have time to play their game I took my truck to Rapid Transmission and they had diagnosed and repaired my truck in less then days at a cost of $2,dollars I offered [redacted] of the findings from Rapid Transmission and it was never mentioned in [redacted] replay regarding the pump that was never installed [redacted] test drove my truck, that's true and he even said, "Oh that was a funky shift!" He also experienced the torque converter locking up to create a stall which he never mentioned in his reply I don't know what else to say, they just kept blowing me off, they never called me to let me know the part was in or never returned my phone calls, I had to initiate all contact with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedGood Morning, My name is [redacted] , and on 6/3/I filed a business compliant with the Revdex.com regarding a failure to execute a business transaction by Fuller Ford, located in Chula Vista, CAThe case has been closed for a few days now, but I would like to inform you that the matter has since been resolved with this companyOn 7/12/15, I reported to Fuller Ford to speak with a higher level management team member in hopes of finally resolving this ongoing issueI was introduced to their General Sales Manager, [redacted] , and he heard the issues that I have been experiencing with his companyMr [redacted] resolved the matter by writing off my balance owed of $(deferred deposit for car purchase), and he also guaranteed that he would be speaking with his staff members in the Finance Department regarding several these issues that caused an extreme inconvenience for me and my wife; this will hopefully also prevent future clients from experiencing the same issue(s)Please update your records to reflect that Fuller Ford, the business in which the original complaint was filed against, has resolved my quarrel Regards, [redacted]
This customer talked with our used car manager this week and was supposed to bring the vehicle in for an inspectionIt is now Friday afternoon and we have not seen the customer or the vehicleWe are happy to assist in any way we can, but we have to see the vehicle firstPlease have the customer comtact me between 7:00am-3:00pm Monday-Friday and I will be happy to schedule the inspection(619)621-3250.Thank you, [redacted] Service DirectorFuller Honda
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot accept that the manager of Honda Fuller saying I'm not telling the truth about my complain they said that we agree to those charges that they applied yes we did because as an ordinary person who do not know anything in about vehicle problem of course we trust them and we put our safety in their hands but the thing is our main concern is the air conditioning which is still the problem that we have right now, I have to trust them that they will do their very best to do their job with honesty but I was so disappointed and now is seem like i'm the one who's not telling the truth I don't owe them anything I pay them in full but the problem is still thereI learned my lesson now if they don't admit it that's fine we are not going back to that place anymore they are not the only place that we can ask for service (honest service)and We're not going to deal with anymoreRevdex.com thank you for your help Regards, [redacted]
I HAVE BEEN IN CONTACT WITH THIS CUSTOMER AND THE VEHICLE HAS BEEN REPAIRED AND RETURNED TO THE CUSTOMERWE HAD A LIST OF OVER CUSTOMERS WAITING FOR THESE PARTS AND THEY WERE NOT AVALAIBLE FROM FORD SHE HAD BEEN DOWN FAIRLY FAR ON THE LIST AND WHEN WE RECIEVED PARTS WE AORKED DOWN THE LIST IN THE ORDER THE CARS WERE DIAGNOSEDWE BUMPED HER UP THE LIST TO EXPEDITE THE REAPAIR AS HER VEHICLE BECAME INCREASINGLY DIFFICULT TO DRIVE WITH THE FAILING CLUTCH
I [redacted] GSM for Fuller Kia have personally attempted to make contact with customer via phone call09/21/at 12:25pm I reached out to [redacted] to figure out if indeed the vehicle did not come with the equipment that was suggested as per the vehicle monroneyor if maybe she does not now how the function worksI will continue to reach out to resolve this issue
I spoke with the customer and we worked out compensation for the damaged windshieldI mailed the customer a parts department credit of $and a service department credit for $to credit him for the $it cost him to replace his windshieldThe customer indicated that this was acceptable to him and we have no further isses.Thank you, [redacted] Service DirectorFuller Ford, Honda & Kia
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Tuesday 11/8/ afternoon around 5:i spoke with used car mangerAt first he stated he was unable to except the return of the vehicleAs he continued to listen to my concerns in regards to the incomplete transaction he gave me the option to bring the vehicle for inspection having his technicians look at it and the general manager would make the decisionI felt very uneasy after my conversation with him as he he was unaware of the incomplete transaction and stated it must have slipped through the cracks.Due to this conversation I no longer have any trust in this dealershipI am willing to take the vehicle to another dealership for inspection Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do reject the response from [redacted] *** First off, they charged me for brake cleaner, they charged me a $core fee when they had the cores when they had the cores, there was no reason to charge me a core fee Further more me $for a transmission pump that was never installed The first visit they had my truck for days and when I picked up the truck it was worse off then when I brought to them Brought the truck back numerous times for my truck to be repaired and I just kept getting blown off They wouldn't fix my truck, they had no intent on fixing my truck they just wanted my money And to charge me for an additional costly repair This is my work truck, I needed my truck I don't have time to play their game I took my truck to Rapid Transmission and they had diagnosed and repaired my truck in less then days at a cost of $2,dollars I offered [redacted] of the findings from Rapid Transmission and it was never mentioned in [redacted] replay regarding the pump that was never installed [redacted] test drove my truck, that's true and he even said, "Oh that was a funky shift!" He also experienced the torque converter locking up to create a stall which he never mentioned in his reply I don't know what else to say, they just kept blowing me off, they never called me to let me know the part was in or never returned my phone calls, I had to initiate all contact with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedGood Morning, My name is [redacted] , and on 6/3/I filed a business compliant with the Revdex.com regarding a failure to execute a business transaction by Fuller Ford, located in Chula Vista, CAThe case has been closed for a few days now, but I would like to inform you that the matter has since been resolved with this companyOn 7/12/15, I reported to Fuller Ford to speak with a higher level management team member in hopes of finally resolving this ongoing issueI was introduced to their General Sales Manager, [redacted] , and he heard the issues that I have been experiencing with his companyMr [redacted] resolved the matter by writing off my balance owed of $(deferred deposit for car purchase), and he also guaranteed that he would be speaking with his staff members in the Finance Department regarding several these issues that caused an extreme inconvenience for me and my wife; this will hopefully also prevent future clients from experiencing the same issue(s)Please update your records to reflect that Fuller Ford, the business in which the original complaint was filed against, has resolved my quarrel Regards, [redacted]
This customer talked with our used car manager this week and was supposed to bring the vehicle in for an inspectionIt is now Friday afternoon and we have not seen the customer or the vehicleWe are happy to assist in any way we can, but we have to see the vehicle firstPlease have the customer comtact me between 7:00am-3:00pm Monday-Friday and I will be happy to schedule the inspection(619)621-3250.Thank you, [redacted] Service DirectorFuller Honda
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot accept that the manager of Honda Fuller saying I'm not telling the truth about my complain they said that we agree to those charges that they applied yes we did because as an ordinary person who do not know anything in about vehicle problem of course we trust them and we put our safety in their hands but the thing is our main concern is the air conditioning which is still the problem that we have right now, I have to trust them that they will do their very best to do their job with honesty but I was so disappointed and now is seem like i'm the one who's not telling the truth I don't owe them anything I pay them in full but the problem is still thereI learned my lesson now if they don't admit it that's fine we are not going back to that place anymore they are not the only place that we can ask for service (honest service)and We're not going to deal with anymoreRevdex.com thank you for your help Regards, [redacted]
I HAVE BEEN IN CONTACT WITH THIS CUSTOMER AND THE VEHICLE HAS BEEN REPAIRED AND RETURNED TO THE CUSTOMERWE HAD A LIST OF OVER CUSTOMERS WAITING FOR THESE PARTS AND THEY WERE NOT AVALAIBLE FROM FORD SHE HAD BEEN DOWN FAIRLY FAR ON THE LIST AND WHEN WE RECIEVED PARTS WE AORKED DOWN THE LIST IN THE ORDER THE CARS WERE DIAGNOSEDWE BUMPED HER UP THE LIST TO EXPEDITE THE REAPAIR AS HER VEHICLE BECAME INCREASINGLY DIFFICULT TO DRIVE WITH THE FAILING CLUTCH
I [redacted] GSM for Fuller Kia have personally attempted to make contact with customer via phone call09/21/at 12:25pm I reached out to [redacted] to figure out if indeed the vehicle did not come with the equipment that was suggested as per the vehicle monroneyor if maybe she does not now how the function worksI will continue to reach out to resolve this issue
I spoke with the customer and we worked out compensation for the damaged windshieldI mailed the customer a parts department credit of $and a service department credit for $to credit him for the $it cost him to replace his windshieldThe customer indicated that this was acceptable to him and we have no further isses.Thank you, [redacted] Service DirectorFuller Ford, Honda & Kia