Hello ***, I sincerely do apologize for the delay and do show that the replacement is due to be delivered on 8/18/Please expect it to arrive via FedEx under tracking number: [redacted] We sincerely appreciate your patience Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if and only if my warranty starts over once I take the time to install the part.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Hello [redacted] , We sincerely do apologize for any inconvenience that you may have experiencedIt looks like the greenhouse that you were contacting us about is actually not our productI looked the model number you provided via Revdex.com online and the manufacturing company for this particular item is OGrowIf this is the same unit that you have please contact OGrow via phone at XXX-XXX-XXXXThe model number for the Bond Greenhouse is XXXXX and the covers that come along with the unit are clearIn addition to that, the new covers provided for the unit are made out of a ticker quality than the ones originally found with the productWe do apologize for the mix-upPlease let us know if you require further assistanceOur phone number is [redacted] and we are available Monday through Friday from 8am to 4:30pm PST Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm embarrassed to say I was working with the wrong companyWhen I contacted Home Depot, I had no information regarding the productThe researched the product and stated the greenhouse I purchased was from Bond MFGand provided me their phone numberSo that where I startedHowever I'm a bit surprised their customer service staff didn't catch that we could have all saved months of our timeI'm not placing blame on Bond MFG but Home Depot for not knowing who's product it was Thank you Hayde
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Hello ***, I show that a refund check for the purchase price of the soaker hose, $8.99, was approved on 8/19/which was business days after the claim was submitted for review, 8/11/The check should have been mailed via USPS and would be coming from CaliforniaWe sincerely do apologize for any inconvenience this may have causedAs for a replacement hose, please know that if you would prefer a replacement we would be more than happy to issue one out for you! We strive to provide the best customer service experiences and would love to turn this experience in to a positive one for you SirShould you choose to have a replacement please contact us at 1.866.771.2663, we are available Monday through Friday from 8am to 4:30pm PST Have a wonderful day! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ 8-29- Sent via email from consumer: [redacted] They claim to have sent a refund check on Aug 19th but I never got it Final Business Response / [redacted] (4000, 9, 2015/09/02) */ Hello ***, I e-mailed you on Monday, 8/31/15, in regards to this requestI show that the check was issued already and asked that you please contact us directly if you do not receive it by the end of the weekThe reason for this is because if the check was lost in the mail, we can always request that the check be reissued for your conveniencePlease let us know if you have not received the check by the end of the week to proceed accordingly Thank you, [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/09/11) */ 9-10- Sent via email: [redacted] Business has sent the refund check they promised
Hello ***, I do apologize for the delay in response through e-mailIt does look like the thermocouple was shipped to you but through the US mailDue to the nature of the shipment we cannot provide a tracking number but we would be more than happy to resend it via priority mail to be able to provide a tracking numberI have arranged for the shipment to leave us today and the tracking number will be [redacted] To tack this shipment please go to usps.com and enter in the tracking number under track a packageShould you have any questions, please don't hesitate to contact us at [redacted] or via email at [redacted] Your reference number is: [redacted] Thank you, [redacted]
Hello [redacted] , I do show that the replacement has already been issued and is due to be delivered today via FEDEXPlease find the tracking number below: FEDEX [redacted] Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Hello ***, We would be more than happy to process a warranty claim for you and request an upgrade! I do apologize for the color sent, we unfortunately, do not have any color reference listed under your fileWe do, however, advise that we will substitute the item for the closest available model during the initial warranty callI am including our warranty information for your convenience, please proceed accordingly to process a new warranty claim: Thank you for contacting Bond ManufacturingWe have received your request regarding the warranty on our productWe do apologize for any inconvenience this may have caused youIn order to better assist you with this request, please submit photos of the manufacturing defect, the packaging and/or a proof of purchase from the store where you purchased the item When submitting a receipt, please ensure that the following are shown in the picture or scan: place of purchase, date of purchase and the purchase price Once your information is received, we will submit your information over to the warranty department for reviewThis process should take approximately 5-business days after which we will send a same item replacementIf we no longer stock this model, we will substitute the unit for the closest available model in stock Should you have any questions, please don't hesitate to contact us at or via email at [redacted] @bondmfg.com Your reference number is: CIDXXXXXX Please let me know if you have any further questionsWe would be more than happy to help Thank you, [redacted]
Hello ***, I sincerely do apologize for the delay and do show that the replacement is due to be delivered on 8/18/Please expect it to arrive via FedEx under tracking number: [redacted] We sincerely appreciate your patience Thank you, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if and only if my warranty starts over once I take the time to install the part.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Hello [redacted] , We sincerely do apologize for any inconvenience that you may have experiencedIt looks like the greenhouse that you were contacting us about is actually not our productI looked the model number you provided via Revdex.com online and the manufacturing company for this particular item is OGrowIf this is the same unit that you have please contact OGrow via phone at XXX-XXX-XXXXThe model number for the Bond Greenhouse is XXXXX and the covers that come along with the unit are clearIn addition to that, the new covers provided for the unit are made out of a ticker quality than the ones originally found with the productWe do apologize for the mix-upPlease let us know if you require further assistanceOur phone number is [redacted] and we are available Monday through Friday from 8am to 4:30pm PST Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm embarrassed to say I was working with the wrong companyWhen I contacted Home Depot, I had no information regarding the productThe researched the product and stated the greenhouse I purchased was from Bond MFGand provided me their phone numberSo that where I startedHowever I'm a bit surprised their customer service staff didn't catch that we could have all saved months of our timeI'm not placing blame on Bond MFG but Home Depot for not knowing who's product it was Thank you Hayde
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Hello ***, I show that a refund check for the purchase price of the soaker hose, $8.99, was approved on 8/19/which was business days after the claim was submitted for review, 8/11/The check should have been mailed via USPS and would be coming from CaliforniaWe sincerely do apologize for any inconvenience this may have causedAs for a replacement hose, please know that if you would prefer a replacement we would be more than happy to issue one out for you! We strive to provide the best customer service experiences and would love to turn this experience in to a positive one for you SirShould you choose to have a replacement please contact us at 1.866.771.2663, we are available Monday through Friday from 8am to 4:30pm PST Have a wonderful day! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ 8-29- Sent via email from consumer: [redacted] They claim to have sent a refund check on Aug 19th but I never got it Final Business Response / [redacted] (4000, 9, 2015/09/02) */ Hello ***, I e-mailed you on Monday, 8/31/15, in regards to this requestI show that the check was issued already and asked that you please contact us directly if you do not receive it by the end of the weekThe reason for this is because if the check was lost in the mail, we can always request that the check be reissued for your conveniencePlease let us know if you have not received the check by the end of the week to proceed accordingly Thank you, [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/09/11) */ 9-10- Sent via email: [redacted] Business has sent the refund check they promised
Hello ***, I do apologize for the delay in response through e-mailIt does look like the thermocouple was shipped to you but through the US mailDue to the nature of the shipment we cannot provide a tracking number but we would be more than happy to resend it via priority mail to be able to provide a tracking numberI have arranged for the shipment to leave us today and the tracking number will be [redacted] To tack this shipment please go to usps.com and enter in the tracking number under track a packageShould you have any questions, please don't hesitate to contact us at [redacted] or via email at [redacted] Your reference number is: [redacted] Thank you, [redacted]
Hello [redacted] , I do show that the replacement has already been issued and is due to be delivered today via FEDEXPlease find the tracking number below: FEDEX [redacted] Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Hello ***, We would be more than happy to process a warranty claim for you and request an upgrade! I do apologize for the color sent, we unfortunately, do not have any color reference listed under your fileWe do, however, advise that we will substitute the item for the closest available model during the initial warranty callI am including our warranty information for your convenience, please proceed accordingly to process a new warranty claim: Thank you for contacting Bond ManufacturingWe have received your request regarding the warranty on our productWe do apologize for any inconvenience this may have caused youIn order to better assist you with this request, please submit photos of the manufacturing defect, the packaging and/or a proof of purchase from the store where you purchased the item When submitting a receipt, please ensure that the following are shown in the picture or scan: place of purchase, date of purchase and the purchase price Once your information is received, we will submit your information over to the warranty department for reviewThis process should take approximately 5-business days after which we will send a same item replacementIf we no longer stock this model, we will substitute the unit for the closest available model in stock Should you have any questions, please don't hesitate to contact us at or via email at [redacted] @bondmfg.com Your reference number is: CIDXXXXXX Please let me know if you have any further questionsWe would be more than happy to help Thank you, [redacted]