Bond Vast Industrial Limited

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Hi Revdex.com, Normally we help all customer ASP, Sometimes the waiting time is a little bit long because if we do not have part on stock we need send the part from our manufactureIn this case we will call this customer and solve this case ASP, thanks and have great day Best Regards [redacted] Warehouse Manager

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Contact Name and Title: [redacted] Case MNG Contact Phone: XXXXXXXXXXXm ext Contact Email: [redacted] @bondvast.com To [redacted] this reply is to advise that this matter has been attended, and communicated with the client We have provided an estimated time for delivery on parts for their gazeboService representative [redacted] spoke to them yesterday on Oct,at approximately pm pacific time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to [redacted] Yesterday and I was not given any further informationMy correspondence with [redacted] was that I still want my order and that I would check back with him next Friday for an update which he agreedAt no time was I provided with an estimated time of deliveryI have been waiting since July First I was told 7-weeksweeks ago I was told that the net was blue but [redacted] did not know whyI called back and said send the blue one and he said call Friday for a tracking numbercalled for the tracking only to be told he has the hooks and no tracking number.Now I have nothing coming againWhat would be the estimated delivery for the hooks and net this time Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Hi Revdex.com, We are do it our best to make all costumers happyRegarding a this costumer we push our production line to send this parts a soon is possible, We really apologize for this inconvenient, but we are working really hard to fix this case a soon is possiblethanks and have great day Best Regards [redacted] & [redacted] Final Consumer Response / [redacted] (2000, 19, 2015/11/05) */ Please be advised that my items have been receivedThank you

I am rejecting this response because: The actual warranty at the time of purchase excluded damages caused by "extreme weather"The wording was changed after the purchaseThe product was discontinued after the purchaseI asked concrete questions that were not answered: Was the product discontinued because was designed bad and was considered a hazard? Do you still use the plastic connector in your gazebos?This sounds like broken record: "no warranty, no warranty, no warranty ...."Am I waisting my time here?

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Hi [redacted] ***, sorry for the inconvenienceof course we want to help you, can you send copy of that receipt picture of the damage part, address, full name, telephone number, UPC code for the Item and the description of the part are you looking for please? and the warranty for this item is one year from the factoryjust send that please and we will send the part to you for freeemail address were you need to send the email is [redacted] @longtermglobal.comThanks and have great day Best Regards ***

Hi [redacted] ,sorry but we dont know noting about this customer and who is this customer, From now if she want [redacted] help her with that canopy top ? we will need a copy of receipt, pictures of damage part and item # please tell this customer send that information to ...customerservice@ [redacted] .comthen we will see is we can help her with this issuesthanks for understandingBest Regards***

Initial Business Response / [redacted] (1000, 5, 2016/05/25) */ Hi BBB, We spoke with miss [redacted] and everything is already clear. Her case#MAY82PC . we will send the mosquito netting during two weeks, Also she looking for more parts. She will send a pictures of the part she need. Best Regards [redacted] ... o. GENERAL MANAGER Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/06/22) */ Hello. I have been calling this company every other day and I have been getting the run around since May 4, 2016. Today I called and they said it would take 5-7 weeks for my part to come. I did receive the net on the 29th of May. I can not use the Gazebo and if I have a 5 year warranty on the product and the time frame for parts take this long I demand a refund. I paid too much money to have to go threw this. I told the company that I need this product before June 25th on May 4th for my son Graduation. I was promised that it would be here before then. I just want my money. I have to borrow money to get another one before Saturday. The wait time is awful, unless they have my phone number programed 45 minutes to and hour max wait time. Also on June 6th the company told BBB that everything was taken care of. Its not. today is the 21st and the parts are still not here. I just want my money. attached is the original receipts for the item and they also have a copy. Please help me get my money from this company. I ask for this on my 2nd and Its to stressful to have to go threw this the next time I would need parts. I need my money to repay for the new gazebo I need for Saturday. Thanks, [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (4000, 14, 2016/06/22) */ Hi BBB, We can't send refund the money to this customer because we sent that parts to her already. We have a case number, Fedex tracking number and everything on file when and were we sent that part

Initial Business Response /* (1000, 10, 2015/07/24) */
Hi Revdex.com,
We have a couple of points to talk with this case
#when we talk with this costumer we tell her this item is not under warranty anymore because she purchase in and is only year warranty from the factory
#About
weather problem like what happen with this costumer is not cover for the factory warranty
#What we do with costumer's with this problems is send email's to the factory to see what we can do or how we can help costumer's like ''*** ***''
#And What we can do with this costumer is we will give her a really good price for their panel'sBecause the only way to get this panel's is PURCHASE
THANKS AND I HOPE WE CAN MAKE THIS COSTUMER HAPPY WITH THIS CASE
Best Regards
***
Initial Consumer Rebuttal /* (3000, 12, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company allegations that they told me that this item was not under warranty is falseWhen I sent them an email back on 4/28/they told me they were going to contact the manufacture, and get back to meI never received an answerI sent them another email a month later, and again another month past and no answerWhen I called them again end of June they told me that if they didn't call me is because the factory was not replacing the panelsIf I didn't call them several time, I would not find out what was going onFurthermore, they did not offer me to purchase the panels, nor they offer me a good priceThe bottom line is that I have a gazebo, for which I paid almost $900.00, with manufacture papers which clearly state that the gazebo has a years warranty, and that finally, I will have not choice but to throw it in the garbage because is useless
Final Business Response /* (4000, 18, 2015/07/30) */
Hi Revdex.com,
Let me tell you one more time what we can doThe only way to help this costumer is if the costumer purchase for the panelsBecause this costumer purchase this item in and is only year warranty from the factoryBut to try to make this costumer happy is give a really good price for the panels
Best Regards
***
Final Consumer Response /* (4200, 20, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know the good price of the panels

Sorry but if you not read the warranty information from our owners manual ? is not our fail, sorry but we dont caver nothing under warranty for items discontinued and any item damage for weather issues

Hi Revdex.com,========I DON'T UNDERSTAND WHY THIS CUSTOMER MAKE EVERYTHING COMPLICATED, WE HELP THIS CUSTOMER ALREADYYES WE SPOKE TO THIS CUSTOMER COUPLE DAYS AGO AND THAT REASON WE DO NOT PLACE THAT ORDER IS BECAUSE THIS CUSTOMER DID NOT SENT ALL INFORMATION WE NEEDSO NOW HIS ORDER IS IN OUR SYSTEM
AND HE WILL RECEIVE THIS PARTS ASP THANKS AND HAVE GREAT DAYBEST REGARDSCUSTOMER SERVICE

Initial Business Response /* (1000, 8, 2015/07/24) */
Hi ***,
Sorry for the inconvenience we want to help you regarding a this problemI know you said you call or email us for several times and not get response from us, and sorry for this but we will take care this order a soon is possible
call at XXXX-XXX-XXXX Monday to Friday from 9:am to 4:pm Pacific timeJust make sure when you call take all information we need with you like copy of the receipt, all your information like address, name, phone number and pictures of the damage partTHANKS AND HAVE GREAT DAY
Initial Consumer Rebuttal /* (2000, 10, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke with *** today (7/27/15) at Bond Vast Industrial regarding the warranty issue we are having with our 10'x12' Hardtop Gazebo's netting*** said he would handle our concern and send us new netting for our Gazebo right awayHe said it might take up to weeks to arrive at our homeI'm hoping this warranty issue has been resolved and that we'll receive the netting as promised from Bond Vast

Hi,unfortunately we dont refund or exchange anything for items what is not cover under warranty, regarding this case this is not cover under warranty for couple reason, But let me tell you one right now. form owners manual on page number 4, 5 or 6 this customer can read for any weather issues like,...

rain, snow wind or storm the warranty is not cover , Please check you warranty information from your owners manual . Thanks and have great day Best RegardsCustomer Service

Initial Business Response /* (1000, 5, 2016/05/25) */
Hi Revdex.com,
We spoke with miss [redacted] and everything is already clear. Her case#MAY82PC . we will send the mosquito netting during two weeks, Also she looking for more parts. She will send a pictures of the part she need.
Best Regards
[redacted]...

o.
GENERAL MANAGER
Initial Consumer Rebuttal /* (3000, 11, 2016/06/22) */
Hello. I have been calling this company every other day and I have been getting the run around since May 4, 2016. Today I called and they said it would take 5-7 weeks for my part to come. I did receive the net on the 29th of May. I can not use the Gazebo and if I have a 5 year warranty on the product and the time frame for parts take this long I demand a refund. I paid too much money to have to go threw this. I told the company that I need this product before June 25th on May 4th for my son Graduation. I was promised that it would be here before then. I just want my money. I have to borrow money to get another one before Saturday. The wait time is awful, unless they have my phone number programed 45 minutes to and hour max wait time.
Also on June 6th the company told Revdex.com that everything was taken care of. Its not. today is the 21st and the parts are still not here. I just want my money. attached is the original receipts for the item and they also have a copy. Please help me get my money from this company. I ask for this on my 2nd and Its to stressful to have to go threw this the next time I would need parts. I need my money to repay for the new gazebo I need for Saturday.
Thanks,
[redacted]
XXX-XXX-XXXX
Final Business Response /* (4000, 14, 2016/06/22) */
Hi Revdex.com,
We can't send refund the money to this customer because we sent that parts to her already. We have a case number, Fedex tracking number and everything on file when and were we sent that part

Initial Business Response /* (1000, 5, 2015/08/05) */
Hi [redacted],
sorry for the inconvenience. of course we want to help you, can you send copy of that receipt picture of the damage part, address, full name, telephone number, UPC code for the Item and the description of the part are you...

looking for please? and the warranty for this item is one year from the factory. just send that please and we will send the part to you for free. email address were you need to send the email is [redacted]@longtermglobal.com....... Thanks and have great day
Best Regards
[redacted]

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: [redacted] Case MNG.
Contact Phone: XXXXXXXXXXXm ext 101
Contact Email: [redacted]@bondvast.com
To [redacted] this reply is to advise that this matter has been attended, and communicated with the client....

We have provided an estimated time for delivery on parts for their gazebo. Service representative [redacted] spoke to them yesterday on Oct,13 2015 at approximately 12 pm pacific time.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to [redacted] Yesterday and I was not given any further information. My correspondence with [redacted] was that I still want my order and that I would check back with him next Friday for an update which he agreed. At no time was I provided with an estimated time of delivery. I have been waiting since July 2015. First I was told 7-10 weeks. 1.5 weeks ago I was told that the net was blue but [redacted] did not know why. I called back and said send the blue one and he said call Friday for a tracking number. called for the tracking only to be told he has the hooks and no tracking number.Now I have nothing coming again. What would be the estimated delivery for the hooks and net this time.
Final Business Response /* (4000, 9, 2015/10/15) */
Hi Revdex.com,
We are do it our best to make all costumers happy. Regarding a this costumer we push our production line to send this parts a soon is possible, We really apologize for this inconvenient, but we are working really hard to fix this case a soon is possible. thanks and have great day
Best Regards
[redacted] & [redacted]
Final Consumer Response /* (2000, 19, 2015/11/05) */
Please be advised that my items have been received. Thank you.

Initial Business Response /* (1000, 5, 2016/05/17) */
Hi Revdex.com,
Normally we help all customer ASP, Sometimes the waiting time is a little bit long because if we do not have part on stock we need send the part from our manufacture. In this case we will call this customer and solve this case ASP,...

thanks and have great day.
Best Regards
[redacted]. Warehouse Manager

I am rejecting this response because:
The actual warranty at the time of purchase excluded damages caused by "extreme weather". The wording was changed after the purchase. The product was discontinued after the purchase. I asked concrete questions that were not answered: Was the product discontinued because was designed bad and was considered a hazard? Do you still use the plastic connector in your gazebos?This sounds like broken record: "no warranty, no warranty, no warranty ...."Am I waisting my time here?

Hi [redacted],sorry but we dont know noting about this customer and who is this customer, From now if she want [redacted] help her with that canopy top ? we will need a copy of receipt, pictures of damage part and item # please tell this customer send that information to...

...customerservice@[redacted].com.... then we will see is we can help her with this issues. thanks for understandingBest Regards[redacted]