Bondar Sprinkler, Landscapes & Property Maintenance

[redacted] , I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicleOn Sunday you came in to be refunded but as the office is closed on Sunday, this was impossibleWe tried to give you a 'refund request' to complete which you refusedAt that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customersYou left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to youUnfortunately, you wanted it immediately and choose to call the police insteadI have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do soI have been told that it was the staff that was being abusedAt this point, we stopped the woman in the office from doing what she was doing and cut your checkTammy G***Nissan

[redacted] ***, I apologize for your misunderstanding but we did in fact, call Nissan Corporate and the claim you filed with them was deniedThey informed us that the repair was not needed due to a defect and the cost is the customers responsibility If you have any further questions please reach out to Nissan Corporate with your claim number Thank you and have a great day, Tammy G***Customer Relations Manager

[redacted] ***, I have received your complaint and I am very familiar with the situation as I am the one you originally spoke toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental feesAs for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on for this issue but were unable to wait for a diagnosisMy service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehiclePlease let me know if I may assist you further, Tammy G***Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Today is Tuesday, 52015, and I still have not received my refund of $200, which according to 112Nissan, would be refunded on What is the holdup? When theyrequested the down payment from me they demanded it right away Now thatI want my refund, I am still left waiting This seems typical of thisdealership Everything seems to run at their own pace, and very disorganized, and the customer loses.As far as the purchase of the Mazda, (which I never even had the chance to see), I still feel I was misled and strung along as the car went from possiblybeing ready on Monday, to they will come and pick me up at my house on Tuesdayevening (which I waited until about 7pm and had to call the dealership myself),to it should be ready on Wednesday, and the Salesman, ***, who promised me all this, was all of sudden unavailable to speak with me because he was with another customerThis was unacceptable and thelevel of trust was completely lost, and I still was not told the price of the vehicle withtaxes and finance On top of everything, the customer service was the worst.I would like Nissan to send me my $refund immediately, and please make sure theyshred all of the paperwork with me and my husband's name on it I do noteven want to aggravate myself by stepping foot in that dealership.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, +you MUST answer the question above Sincerely, [redacted]

[redacted] I have spoken with my brand new service manager Mo K [redacted] and he has asked that you please make an appointment at a day and time that he is there so he can look at your vehicle and meet with youAs it is not our practice to bill for work not completed he would like to handle this himself Thank you very much, Tammy G***Customer Realtions Manager [redacted]

[redacted] , I apologize for the experience that you had but, it is not our policy to hold a vehicle for more than a few days, especially without a depositIn addition, we do not hold on to customers paperwork if we are unable to do business together Thank you and good luck in your vehicle search, Tammy G [redacted]

Dear [redacted] , I do apologize for the confusion but, I was just told that you spoke to the [redacted] , Gene D'Amico, yesterday and he informed you that your vehicle is most definitely certified and that you can come in and pick up your paperwork at any time I do hope this clears things up for you so that you can enjoy your new car!Please feel free to contact me for any questions or concernsThank you, Tammy G [redacted]

[redacted] , I have spoken with [redacted] and I am thrilled to know that we were able to correct this for you! I wish you and your fiancee luck with your new vehicle and we look forward to seeing you back at Nissan 112! Tammy G***

[redacted] ***, I have asked my sales manager Eric G [redacted] to reach out to you and am glad that you two are coming to a resolution on this even tho it happened many years ago If you need anything else please let me know Tammy G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I made a complaint a few weeks ago I called the manager at the dealer he said when I get back from my Puerto Rico relief duty call him which I tried numerous time still didn’t return my call to rectify the problem with the work that was done on my car [redacted]

[redacted] ***, I have received and investigated your complaintIt is my understanding that you spoke to management Friday and we had one monetary issue left to work outWe tried to contact you several times yesterday to no availPlease call Raquel R [redacted] at ###-###-#### [redacted] to set up an appointment to come in and resolve the remaining issue Thank you, Tammy G [redacted]

[redacted] ***, I am glad to hear you were here today and we were able to reach a satisfactory resolutionI wish you luck with your new vehicle and if you need further assistance please contact me at [redacted] Warm Regards, Tammy G***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yesterday we talked over phone with a Nissan management staff MsRaquel R [redacted] , and both of parties agreed on an appointment set up on tomorrow Thursday at Nisssan office at 10:am in order to resolve any monetary issues on contract [redacted] ***

[redacted] , Your refund was processed by us on May [redacted] as I stated in the last responseIt would depend on YOUR financial intuition's processing time, and Monday was a holidayIf you would like your refund to be processed immediately you would need to call your bank or credit card company Your paperwork has been shredded, I did it myself when I did not hear back from youRegards, [redacted] Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe business in question has refunded us the amount owed to us today the [redacted] of september Thank you for your help in resolving this matter Sincerely, [redacted] Rego

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THE REPAIR WAS NEEDED DUE TO DEFECTBEFORE I TOOK THE CAR TO THE DEALER TO HAVE IT REPAIR I TOOK APART THE TAIL LIGHT ASSEMBLY MYSELF AND SAW THE RUBBER GASKET DAMAGED FROM WHEN THE CAR WAS MANUFACTURED SO THE WATER WAS GETTING INSIDE THE ASSEMBLYPERHAPS YOU CALLED NISSAN USA DURING THE REPAIR I WAS NOT THERE BUT I CAN ASSURE YOU THAT NO ONE FROM NISSAN USA CAME TO INSPECT THE DAMAGED GASKET AT YOUR NISSAN DEALER WHEN YOU WERE DOING THE REPAIRIF YOUR DEALER OR NISSAN USA WANTS TO SEE THE DAMAGED GASKET I HAVE THE TAIL LIGHT ASSEMBLY IN MY HOUSE I CAN STOP AT YOUR DEALER IF THE DEALER OR NISSAN USA WANTS TO SEE IT, IT IS MY PROOF! I WANT MY MONEY REFUNDED FOR THE REPAIR ($248) EITHER FROM YOUR DEALER OR NISSAN USAI DO NOT CARE IF THE WARRANTY WAS EXPIRED AS NISSAN USA CLAIMS THE FACT REMAINS THAT IT WAS A MANUFACTURING DEFECT AND I WANT MY MONEY BACK [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is why I am questioning it - there is no mention of it in my contractRobert C [redacted] in the sales deptand the finance deptDID NOT take the time to explain that to me all they did was talk fast and accomplish what they wanted which was confuse me even more I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

[redacted] ***, I have received and reviewed your compliant and this is what I have foundThe True Car representative you spoke with is an Internet Sales SpecialistShe serves as a liaison between you and your Sales Consultant so that you have points of contact at the dealershipWe do this as a benefit to our customersI also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,UNDER the True Car price because we had an immediate buyer for your tradeWe went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehiclesWe still agreed to bring in a vehicle that suited your needs at no additional charge Therefore when you decided not honor the agreement that was made, we were unable to continue with the dealThe extremely low price was contingent on your trade in In addition, we do refunds once per weekYour was done and the receipt was mailed to you, you should have received it last week I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G***Nissan [redacted]