Bonded Collections of Rice Lake, Inc.

THANK YOU FOR YOUR LETTER REGARDING THE CUSTOMER COMPLAINT. WE VALUE THE CHANCE TO EXPLAIN OUR ACTIONS AS WE CONTINUE TO BE A COMPANY WITH AN EXEMPLARY RECORD.MR [redacted] DID CALL OUR OFFICE ON 1-20-15. HE TOLD US THAT HE WAS TRYING FOR A LOAN AND HIS BANK OFFICER TOLD HIM THAT THIS $53 COLLECTION...

SHOWED UP ON HIS CREDIT RECORD AND THAT IFHE PAID IT, WE WOULD REMOVE IT. I EXPLAINED TO MR [redacted] THAT IT IS THE POLICY OF DIAGNOSTIC RADIOLOGY TO NOT REMOVE ACCOUNTS FROM A CREDIT RECORD, BUT TO SHOW THEM AS PAID IN FULL, AS THAT IS WHAT A, CREDIT RECORD DOES, IT SHOWS A RECORD OF HOW A PERSON HAS PAID THEIR BILLS IN THE PAST. HE DID ASK ME FOR THEIR PHONE NUMBER, AND I STATED THAT THEY WOULD ONLY REFER THE CALL BACK TO US. HE THEN SAID HE WOULD LOOK IT UP AND CALL THEM ANYWAY. I TOLD HIM WHEN HE HAD TALKED TO THEM, HE COULD CALL BACK AND WE WOULD BE HAPPY TO ACCEPT HIS PAYMENT AND REPORT THE ACCOUNT AS PAID IN FULL ON HIS RECORD.I AM ENCLOSING A COPY OF OUR NOTES IN OUR SYSTEM FROM THAT PHONE CALL. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO BE IN TOUCH WITH THIS OFFICE.THANK YOU,[redacted]OFFICE MANAGERTHIS IS AN ATTEMPT TO COLLECT A DEBT, ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. THIS COMMUNICATION IS FROM A DEBT COLLECTOR.

Review: I had called Bonded Collections to figure out who had hired them to collect the debt. When I asked the customer service representative who had hired they told me that the company was called Diagnostic Radiology. I asked them if they could provide me with the address and phone number of the collecting party and they refused and said that Diagnostic Radiology didn't want to deal with me personally that is why they were hired to settle the debt. I was told by my finance team that if asked they must provide the information they have and are not allowed withhold such information. I asked to speak to a manager and she also stated that it was against their policy to give me that information.Desired Settlement: The reason why I had contacted this company is I had seen that they were trying to collect a debt on my credit report when going to get a home mortgage. All I wanted was to see if I paid my bill and even extra if they could delete the debt off of my credit report. Not sure what the outcome will be but felt mistreated after I spoke with credit counselor and he told me that they had broke some fair credit report act or something. They should have to follow rules and I being not the greatest on a computer took and extra 20 minutes trying to find addresss and phone number for the collector.

Business

Response:

THANK YOU FOR YOUR LETTER REGARDING THE CUSTOMER COMPLAINT. WE VALUE THE CHANCE TO EXPLAIN OUR ACTIONS AS WE CONTINUE TO BE A COMPANY WITH AN EXEMPLARY RECORD.