THANK YOU FOR YOUR LETTER REGARDING THE CUSTOMER COMPLAINTWE VALUE THE CHANCE TO EXPLAIN OUR ACTIONS AS WE CONTINUE TO BE A COMPANY WITH AN EXEMPLARY RECORD.MR [redacted] DID CALL OUR OFFICE ON 1-20-HE TOLD US THAT HE WAS TRYING FOR A LOAN AND HIS BANK OFFICER TOLD HIM THAT THIS $COLLECTION SHOWED UP ON HIS CREDIT RECORD AND THAT IFHE PAID IT, WE WOULD REMOVE ITI EXPLAINED TO MR [redacted] THAT IT IS THE POLICY OF DIAGNOSTIC RADIOLOGY TO NOT REMOVE ACCOUNTS FROM A CREDIT RECORD, BUT TO SHOW THEM AS PAID IN FULL, AS THAT IS WHAT A, CREDIT RECORD DOES, IT SHOWS A RECORD OF HOW A PERSON HAS PAID THEIR BILLS IN THE PASTHE DID ASK ME FOR THEIR PHONE NUMBER, AND I STATED THAT THEY WOULD ONLY REFER THE CALL BACK TO USHE THEN SAID HE WOULD LOOK IT UP AND CALL THEM ANYWAYI TOLD HIM WHEN HE HAD TALKED TO THEM, HE COULD CALL BACK AND WE WOULD BE HAPPY TO ACCEPT HIS PAYMENT AND REPORT THE ACCOUNT AS PAID IN FULL ON HIS RECORD.I AM ENCLOSING A COPY OF OUR NOTES IN OUR SYSTEM FROM THAT PHONE CALLIF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO BE IN TOUCH WITH THIS OFFICE.THANK YOU, [redacted] ***OFFICE MANAGERTHIS IS AN ATTEMPT TO COLLECT A DEBT, ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSETHIS COMMUNICATION IS FROM A DEBT COLLECTOR
THANK YOU FOR YOUR LETTER REGARDING THE CUSTOMER COMPLAINTWE VALUE THE CHANCE TO EXPLAIN OUR ACTIONS AS WE CONTINUE TO BE A COMPANY WITH AN EXEMPLARY RECORD.MR [redacted] DID CALL OUR OFFICE ON 1-20-HE TOLD US THAT HE WAS TRYING FOR A LOAN AND HIS BANK OFFICER TOLD HIM THAT THIS $COLLECTION SHOWED UP ON HIS CREDIT RECORD AND THAT IFHE PAID IT, WE WOULD REMOVE ITI EXPLAINED TO MR [redacted] THAT IT IS THE POLICY OF DIAGNOSTIC RADIOLOGY TO NOT REMOVE ACCOUNTS FROM A CREDIT RECORD, BUT TO SHOW THEM AS PAID IN FULL, AS THAT IS WHAT A, CREDIT RECORD DOES, IT SHOWS A RECORD OF HOW A PERSON HAS PAID THEIR BILLS IN THE PASTHE DID ASK ME FOR THEIR PHONE NUMBER, AND I STATED THAT THEY WOULD ONLY REFER THE CALL BACK TO USHE THEN SAID HE WOULD LOOK IT UP AND CALL THEM ANYWAYI TOLD HIM WHEN HE HAD TALKED TO THEM, HE COULD CALL BACK AND WE WOULD BE HAPPY TO ACCEPT HIS PAYMENT AND REPORT THE ACCOUNT AS PAID IN FULL ON HIS RECORD.I AM ENCLOSING A COPY OF OUR NOTES IN OUR SYSTEM FROM THAT PHONE CALLIF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO BE IN TOUCH WITH THIS OFFICE.THANK YOU, [redacted] ***OFFICE MANAGERTHIS IS AN ATTEMPT TO COLLECT A DEBT, ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSETHIS COMMUNICATION IS FROM A DEBT COLLECTOR