Thank you for listening to the concerns of one of Brown's valued customers During the course of the product cancelations, there were requirements needed by warranty company for the required paperwork that unfortunately took quite a bit of timeWe were able to complete the necessary paperwork and the refund (see [redacted] ) was mailed Please feel to contact us should you need anything further Thank you
Thank you for listening to concerns of one of Brown's Volkswagen's customers Since the complaint has been filed with the Revdex.com, we have been able to work jointly with Mrand Mrs [redacted] *** to rectify the title and tag issue that presented itself between the various states involved to now have a resolution We have communicated with the Van H [redacted] and have an open line of communication so that if any further developments arise, we can address them together Please feel free to contact me should you need anything further.Thank you,Mark S [redacted]
[redacted] [redacted] are the documents you requested for the [redacted] transaction In retrospect, Ms [redacted] executed these documents to purchase an automobile and Brown's Volkswagen has fulfilled all obligations to Ms [redacted] and has conducted ourselves by Virginia law Please feel free to contact me should you have any questions Thank you, [redacted]
Thank you Revdex.com for all you do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on 5/14/ Below are some helpful details regarding this case On 4/Mr [redacted] brought his car to Brown’s Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an open claim for repair costs in related to damage on the side of car An estimate of repair cost and inspection photos where submitted to [redacted] on behalf of [redacted] [redacted] accepted estimated costs of repairs to damage on side of vehicle BBW found extensive poor prior repairs completed to front of car BBW had [redacted] return to shop on 4/where a walk around inspection of extensive poor prior repairs was completed [redacted] declined paying out of pocket to correct these issues after the inspection During BBW repairs to car no damage was discovered to any lamps of car nor damage to suspension of front drive axel A wheel alignment was completed at completion of repairs to confirm no suspension damage was present During the final repair inspection an additional inspection of the wiring of car revealed no wires are located in area of damage on side of vehicle The inspection did reveal wiring in the engine/transmission area were missing as well as other wires previously incorrectly repaired BBW exhausted our training and knowledge of electrical diagnosing and could not confirm cause of lamps not working BBW noted transmission performing abnormally The transmission is a sealed assembly and must be diagnosed by a trained mechanical technician connecting to the transmission using a computerized scanning system [redacted] advised as with all insurance claims, it is the duty of the claimant to prove loss that should be covered by the insurance Because no connection was found between the damage on side of car to the wiring under the hood and transmission performance, they could no extend coverage for the cost of mechanical diagnostics charges Because of the extensive prior poor repairs to car including persisting frame damage, loose parts, missing parts, missing wires, and incorrectly repaired wiring BBW wrote an acknowledgement form for [redacted] to sign documenting he was made aware of the status of his vehicle [redacted] would not sign the acknowledgement and did not pay his balance on 5/ On 5/ [redacted] stated he would contact [redacted] for clarification On 5/BBW updated [redacted] that car was still at shop and customer needed clarification On 5/BBW noticed car was missing from parking spot inside our shop On 5/BBW contact [redacted] who showed record from [redacted] he had come into BBW building unannounced with spare key and drive vehicle off BBW property with outstanding balance and without signing final paperwork On 5/BBW counseled with [redacted] and Police Department on best reaction from BBW On 5/at 4: [redacted] came to BBW and paid balance, but refused to sign final paperwork Primary car key was given to him Brown’s Body Works shares the Revdex.coms commitment to an ethical marketplace and continues to encourage Mr [redacted] to communicate with [redacted] about coverage made available to him through his claim
MsSmith, Thank you for listening to the concerns of one of Brown's customers Mrs [redacted] purchased her vehicle from Brown's on Mrs [redacted] elected to do the NC DMV wok herself Brown's sent the a title to Ms [redacted] on Unfortunately, the first title sent was not assigned properly to Ms [redacted] on the back of the titleOn 3.21.16, Brown's sent a corrected title assigned to Ms***, which was free of any liens (please see [redacted] ) We apologize for any inconvenience, Brown's was attempting to handle the title transfer with in a day period Please feel free to contact me should you have further questionsThank you,Mark S [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10734260, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The copy of the purchase details is the only copy provided to me since July 4thI would like my money backI am not happy and find this purchase disturbing Regards, [redacted]
Thank you for listening to the concerns of one of Brown's Volkswagen's customer Since this complaint, we have been able to work with the customer and have the armrest ordered The armrest will be delivered to the customer's home address at his request next week (Tuesday or Wednesday at the latest) Please feel free to contact me should you need anything furtherThank you,Mark S [redacted]
Thank you for listening to the concerns of one of Brown's VW's customers Elizabeth A***, my Finance Manager, just spoke to [redacted] and Ms [redacted] indicated to MsA [redacted] that she wanted to know about her Service Contract coverage's MsA [redacted] explained the coverage and Ms*** seemed to satisfied Please feel free to contact me should you need anything further.Thank you,Mark S [redacted] , GM
Thank you for listening to the concern of one of Brown's VW customers I had left prior messages and I just actually spoke to Ms*** She has been speaking to Brian [redacted] , my Sales Manager, and we are going to try to either work on the pricing of the current car in stock or try and find another unit that will fit Ms [redacted] budget At this point, she indicated that she was happy and everything was good Please feel free to contact me should you need anything further.Thank you,Mark [redacted]
Thank you for listening to the concerns of one of Brown's valued customers During the course of the product cancelations, there were requirements needed by warranty company for the required paperwork that unfortunately took quite a bit of timeWe were able to complete the necessary paperwork and the refund (see [redacted] ) was mailed Please feel to contact us should you need anything further Thank you
Thank you for listening to concerns of one of Brown's Volkswagen's customers Since the complaint has been filed with the Revdex.com, we have been able to work jointly with Mrand Mrs [redacted] *** to rectify the title and tag issue that presented itself between the various states involved to now have a resolution We have communicated with the Van H [redacted] and have an open line of communication so that if any further developments arise, we can address them together Please feel free to contact me should you need anything further.Thank you,Mark S [redacted]
[redacted] [redacted] are the documents you requested for the [redacted] transaction In retrospect, Ms [redacted] executed these documents to purchase an automobile and Brown's Volkswagen has fulfilled all obligations to Ms [redacted] and has conducted ourselves by Virginia law Please feel free to contact me should you have any questions Thank you, [redacted]
Thank you Revdex.com for all you do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on 5/14/ Below are some helpful details regarding this case On 4/Mr [redacted] brought his car to Brown’s Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an open claim for repair costs in related to damage on the side of car An estimate of repair cost and inspection photos where submitted to [redacted] on behalf of [redacted] [redacted] accepted estimated costs of repairs to damage on side of vehicle BBW found extensive poor prior repairs completed to front of car BBW had [redacted] return to shop on 4/where a walk around inspection of extensive poor prior repairs was completed [redacted] declined paying out of pocket to correct these issues after the inspection During BBW repairs to car no damage was discovered to any lamps of car nor damage to suspension of front drive axel A wheel alignment was completed at completion of repairs to confirm no suspension damage was present During the final repair inspection an additional inspection of the wiring of car revealed no wires are located in area of damage on side of vehicle The inspection did reveal wiring in the engine/transmission area were missing as well as other wires previously incorrectly repaired BBW exhausted our training and knowledge of electrical diagnosing and could not confirm cause of lamps not working BBW noted transmission performing abnormally The transmission is a sealed assembly and must be diagnosed by a trained mechanical technician connecting to the transmission using a computerized scanning system [redacted] advised as with all insurance claims, it is the duty of the claimant to prove loss that should be covered by the insurance Because no connection was found between the damage on side of car to the wiring under the hood and transmission performance, they could no extend coverage for the cost of mechanical diagnostics charges Because of the extensive prior poor repairs to car including persisting frame damage, loose parts, missing parts, missing wires, and incorrectly repaired wiring BBW wrote an acknowledgement form for [redacted] to sign documenting he was made aware of the status of his vehicle [redacted] would not sign the acknowledgement and did not pay his balance on 5/ On 5/ [redacted] stated he would contact [redacted] for clarification On 5/BBW updated [redacted] that car was still at shop and customer needed clarification On 5/BBW noticed car was missing from parking spot inside our shop On 5/BBW contact [redacted] who showed record from [redacted] he had come into BBW building unannounced with spare key and drive vehicle off BBW property with outstanding balance and without signing final paperwork On 5/BBW counseled with [redacted] and Police Department on best reaction from BBW On 5/at 4: [redacted] came to BBW and paid balance, but refused to sign final paperwork Primary car key was given to him Brown’s Body Works shares the Revdex.coms commitment to an ethical marketplace and continues to encourage Mr [redacted] to communicate with [redacted] about coverage made available to him through his claim
MsSmith, Thank you for listening to the concerns of one of Brown's customers Mrs [redacted] purchased her vehicle from Brown's on Mrs [redacted] elected to do the NC DMV wok herself Brown's sent the a title to Ms [redacted] on Unfortunately, the first title sent was not assigned properly to Ms [redacted] on the back of the titleOn 3.21.16, Brown's sent a corrected title assigned to Ms***, which was free of any liens (please see [redacted] ) We apologize for any inconvenience, Brown's was attempting to handle the title transfer with in a day period Please feel free to contact me should you have further questionsThank you,Mark S [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10734260, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The copy of the purchase details is the only copy provided to me since July 4thI would like my money backI am not happy and find this purchase disturbing Regards, [redacted]
Thank you for listening to the concerns of one of Brown's Volkswagen's customer Since this complaint, we have been able to work with the customer and have the armrest ordered The armrest will be delivered to the customer's home address at his request next week (Tuesday or Wednesday at the latest) Please feel free to contact me should you need anything furtherThank you,Mark S [redacted]
Revdex.com: I received the check in the mail I consider this matter fully resolved Regards, [redacted] ***
Thank you for listening to the concerns of one of Brown's VW's customers Elizabeth A***, my Finance Manager, just spoke to [redacted] and Ms [redacted] indicated to MsA [redacted] that she wanted to know about her Service Contract coverage's MsA [redacted] explained the coverage and Ms*** seemed to satisfied Please feel free to contact me should you need anything further.Thank you,Mark S [redacted] , GM
Thank you for listening to the concern of one of Brown's VW customers I had left prior messages and I just actually spoke to Ms*** She has been speaking to Brian [redacted] , my Sales Manager, and we are going to try to either work on the pricing of the current car in stock or try and find another unit that will fit Ms [redacted] budget At this point, she indicated that she was happy and everything was good Please feel free to contact me should you need anything further.Thank you,Mark [redacted]