Bonds Express

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The order was placed on July 6, not July 7, and my credit card was charged on July See attachedThe bond should have been mailed on July The bond was not mailed on July as claimed by Bonds ExpressTheir evidence only shows that their postage meter imprint was made on July The bond was mailed on July The USPS postmark shows a July mailing dateA postmark is the only legitimate evidence of actual mailing date Regards, [redacted]

In regards to the complaint filed with our company that has been designated with ID number [redacted] , we wish to respondThe client paid a total of $for one bondNot $for two separate bonds as stated in the complaint filed by the client (receipt attached)The client states in his complaint: "...the bonds were not filed because other properly issued bonds had to be obtained in order to be insured"The client did not file his bond with the Obligee ( [redacted] County) as required in a timely manner due to his own business circumstances that had nothing to do with our company (as stated by the client)Due to the client's failure to file with the Obligee on time, [redacted] County rejected the bondThe claim that Bonds Express told the client that our company had filed the bondon behalf of the client is patently falseThis cannot be the case because process server bonds filed with [redacted] County require the notarized signature of the client before the bond can be acceptedTherefore under no circumstance can Bonds Express file a process server bond on behalf of a clientSurety bonds are typically not allowed to be refunded due to the fact that all bonds issued by are fully earned upon issuance As a registered agent that produces thousands of surety bonds in the State of [redacted] every year, we have no way of knowing if the bond has been filed with the Obligee or not, and therefore cannot refund bonds that have been properly executed and received by the clientAlthough our policy states that refunds cannot be given due to the above noted circumstances, the client was still refunded the full purchase price of $(refund receipt attached).Even after the client had all of his money refunded, he continued to file a chargeback with his credit card company for funds we had already returned to himIn conclusion, Bonds Express issued one bond for a total charge of $The client failed to file his bond in time, and due to this lapse, the bond was rejected by the ObligeeIn good faith and against our long standing policy, we refunded the client his full payment asking only that the client return to us the original bondAfter being given a full refund, the client has to date not returned the original bond and has then filed a chargeback for funds he has already been givenAs a longstanding surety agency that has been in business for over years, we strive to make the experience of every one of our clients as efficient, simple, and painless as possibleWe will continue to work towards this goalWe only wish we could have had a better experience in our business dealings with this client and consider these circumstances unfortunateThank you

Regarding this incident with [redacted] * [redacted] .Due to the change in the required bond amount in New York State an error was made with the renewal quoteThe client had accepted the wrong quote and paid the down payment required to finance the premiumUpon which time, we mailed her bond overnight on the same day.When we discovered the mistake in the quote we contacted her immediately she stated that she received a lower offer but had to agree to provide a cosignerAt that point, we tried to work with herWe mentioned that with a cosigner we could match the other priceShe then provided a cosigner with no financial strength who could not qualifyThen she decided that she did not want to accept the corrected premium and wanted to cancel the bond for a refundIn order to cancel a bond, the original has to be returned to the surety since it is a legal binding documentWhen asked to return it she mentioned that she didn’t have the bondWe then asked the surety to make an exception enabling us to pay the refundWhich we did promptly.Bond was canceled on the 16th of MayRefund was issued on May 17thRegards,Ralf R***BondsExpress

Dear Sir or madame,The client purchased a surety bond from our company on 11/15/We shipped the bond to the client on the same dateOn or about 12/4/ [redacted] notified us that every bond that was mailed had a mistakeWe notified the client and issued a new bond on 12/5/On 12/9/the client called and was dissatisfied his bond did not arrive so we refunded the entire $and cancelled the bond per the clients instructions

In regards to the complaint filed with our company that has been designated with ID number [redacted] , we wish to respond.The client in this case is disputing our online advertising of the expiration of a "two year New Jersey HVACR bond"By New Jersey State law, this bond has a common expiration date of June 30th of even years.This expiration date is not able to be changed by Bonds Express or anyone else other than the State of New JerseyAlthough we have never had a complaint of this nature regarding this bond, we have since altered the language on our website to make this clearer to our clientsWe refunded the client for the full purchase price of his bond and apologized for any inconvenience he may have been caused (see attached receipt and return receipt)The client then proceeded to call our company several times using extreme and abusive language with several of our customer service representativesUnfortunately, due to this behavior we have since been forced to terminate our relationship with this clientAs a longstanding surety agency that has been in business for over years, we strive to make the experience of every one of our clients as efficient, simple, and painless as possibleWe will continue to work towards this goal in the futureRalf RPresident Bonds Express

Revdex.com spoke to Ralph at business and the following was relayed: I do not know what happened but issues with mail have occurred before I have been told by the Post Office that sometimes letters get stuck between the drawer/door and mailbox in the post officeMail is sent promptly from the office

In regards to the
complaint filed with our company that has been designated with ID number ***, we wish to respondThe client's claims that the surety
bond ordered (*** *** Contractors and License Bond) were not sent out in time by our office as well as by our advertised standards are
simply untrueThe bond is question was ordered by the client on Tuesday July 7th, (proof attached). The bond was mailed out the very next day on Wednesday July 8th, (proof attached)We then received a phone call on Tuesday July 14th, from the client stating that they never received the bondWe then
immediately mailed another copy of the bond to the client on that day (proof attached)After further communication with the
client, we discovered that although the original bond was mailed on July 8th, the post office had not processed it for full days (proof attached)As unfortunate as this is, there is no way for Bonds
Express to control the time and process that the USPS usesWe found this situation to be extraordinarily rare and very unfortunateAs a longstanding surety agency that has been in business for over years, we strive to make the experience of every one of our clients as efficient, simple, and painless as possibleWe will continue to work towards this goal in the futureSincerely, Ralf RPresident Bonds Express

In regards to the complaint filed with our company that
has been designated with ID number ***, we wish to respondOn May 22, this client applied and paid for a *** Notary Errors and Omissions Insurance Policy with a premium of $The client was then contacted by members of
our office to verify if she needed the requested insurance policy or a *** Notary
Bond (a common mix-up)It was then that the client realized they only needed
a Notary bond and not a Notary Errors and Omissions Insurance PolicyThis bond
is priced $less than the insurance policy originally paid forWe immediately refunded the overpayment of $(corresponding refund receipt is attached)The client called our office several times after the refund was issued stating that the refund was not completedOur office verified with our credit card processing company that it in fact was refunded properly the same day as the purchase was made, but
the client's personal bank may take some time to process the refund back into
the client's accountAfter processing a credit card refund, Bonds Express has no control of how long it takes for the recipient's bank to accept said refund and transfer these funds back into the client's accountWe refunded the funds back to the client the same day the client ordered the incorrect bondAs for the client's claim that she did not order the bond until May 26, 2015, we have attached the purchase receipt from the client that is dated May 22, The bond was purchased on May 22, and the excess amount of$was refunded that dayAs a longstanding surety agency that has been in business for over years, we strive to make the experience of every one of our clients as efficient, simple, and painless as possibleWe will continue to work towards this goal in the futureRalf RBonds Express

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The order was placed on July 6, not July 7, and my credit card was charged on July 6. See attached. The bond should have been mailed on July 7. The bond was not mailed on July 8 as claimed by Bonds Express. Their evidence only shows that their postage meter imprint was made on July 8.  The bond was mailed on July 14. The USPS postmark shows a July 14 mailing date. A postmark is the only legitimate evidence of actual mailing date.
Regards,  
[redacted]

Regarding this incident with [redacted].Due to the change in the required bond amount in New York
State an error was made with the renewal quote. The client had accepted the
wrong quote and paid the down payment required to finance the premium. Upon
which time, we mailed her bond...

overnight on the same day.When we discovered the mistake in the quote we contacted her
immediately she stated that she received a lower offer but had to agree to
provide a cosigner. At that point, we tried to work with her. We mentioned that
with a cosigner we could match the other price. She then provided a cosigner
with no financial strength who could not qualify. Then she decided that she did
not want to accept the corrected premium and wanted to cancel the bond for a
refund. In order to cancel a bond, the original has to be returned to the
surety since it is a legal binding document. When asked to return it she mentioned
that she didn’t have the bond. We then asked the surety to make an exception
enabling us to pay the refund. Which we did promptly.Bond was canceled on the 16th of May. Refund was
issued on May 17th. Regards,Ralf R[redacted]BondsExpress

Dear Sir or madame,The client purchased a surety bond from our company on 11/15/2016. We shipped the bond to the client on the same date. On or about 12/4/2016 [redacted] notified us that every bond that was mailed had a mistake. We notified the client and issued a new bond on...

12/5/2016. On 12/9/2016 the client called and was dissatisfied his bond did not arrive so we refunded the entire $78 and cancelled the bond per the clients instructions.

In regards to the complaint filed with our company that has been designated with ID number [redacted], we wish to respond.The client in this case is disputing our online advertising of the expiration of a "two year New Jersey HVACR bond". By New Jersey State law, this bond has a common expiration date...

of June 30th of even years.This expiration date is not able to be changed by Bonds Express or anyone else other than the
State of New Jersey. Although we have never had a complaint of this nature regarding this bond, we have since altered the language on our website to make this clearer to our clients. We refunded the client for the full purchase price of his bond and apologized for any inconvenience he may have been caused (see attached receipt
and return receipt). The client then proceeded to call our company several
times using extreme and abusive language with several of our customer service representatives. Unfortunately, due to this behavior we have since been
forced to terminate our relationship with this client. As a longstanding surety agency that has been in business for over 40 years, we strive to make the experience of every one of our clients
as efficient, simple, and painless as possible. We will continue to work towards this goal in the future. Ralf R. President Bonds Express

Revdex.com spoke to Ralph at business and the following was relayed: I do not know what happened but issues with mail have occurred before.  I have been told by the Post Office that sometimes letters get stuck between the drawer/door and mailbox in the post office. Mail is sent promptly from the office.

In regards to the complaint filed with
our company that has been designated with ID number [redacted], we wish to respond. The client paid a total of $50.96 for one bond. Not $101.92 for two separate bonds as stated in the complaint filed by the client (receipt attached). The client states in his...

complaint: "...the bonds were not filed because other properly issued bonds had to be obtained in order to be insured". The client did not file his bond with the Obligee ([redacted] County) as required in a timely manner due to his own business circumstances that had nothing to do with our company (as stated by the client). Due to the client's failure to file with the Obligee on time, [redacted] County rejected the bond. The claim that  Bonds Express told the client that our company had filed the bondon behalf of the client is patently false. This cannot be the case because process server bonds filed with [redacted] County require the notarized signature of the client before the bond can be accepted. Therefore under no circumstance can Bonds Express file a process server bond on behalf of a client. Surety bonds are typically not allowed to be refunded due to the fact that all bonds issued by are fully earned upon issuance.  As a  registered agent that produces thousands of surety bonds in the State of [redacted] every year, we have no way of knowing if the bond has been filed with the Obligee or not, and therefore cannot refund bonds that have been properly executed and received by the client. Although our policy states that refunds cannot be given due to the above noted circumstances, the client was still refunded the full purchase price of $50.96 (refund receipt attached).Even after the client had all of his money refunded, he continued to file a chargeback with his credit card company for funds we had already returned to him. In conclusion, Bonds Express issued one bond for a total charge of $50.96. The client failed to file his bond in time, and due to this lapse, the bond was rejected by the Obligee. In good faith and against our long standing policy, we refunded the client his full payment asking only that the client return to us the original bond. After being given a full refund, the client has to date not returned the original bond and has then filed a chargeback for funds he has already been given. As a longstanding surety agency that has been in business for over
40 years, we strive to make the experience of every one of our clients as efficient, simple, and painless as possible. We will continue to work towards this goal. We only wish we could have had a better experience in our business dealings with this client and consider these
circumstances unfortunate. Thank you.