Bonds & Miller Flooring

Bucchino General Contracting (BGC) received an initial complaint from [redacted] via Revdex.com regarding their ‘Guarantee OR Warranty Issues’ on 12/14/2015.  We responded in a timely manner confirming, as originally stated by the homeowner, that BGC is “in the process of disputing this claim through arbitration with a third party.”  Based on this parallel claim BGC responded to [redacted] via Revdex.com requesting further clarification as to what he is looking to accomplish by filing a duplicate complaint with Revdex.com.  We’ve received [redacted] response submitted 12/28/15 but it fails to address the question raised in our prior correspondence.   At this point BGC is still requiring an explanation as to the result [redacted] is hoping for in filing a claim through Revdex.com on an issue that is already being handled by another party.

Complaint: [redacted]
I am rejecting this response because:
OK got the letter I was on vacation until the 14Sep 2015 I spoke to the painter and he wants $1,800.00 for the job, I told his that was too much money and he told me to talk to Mike B and I did on13 Sep 2015 .Mike said that he will call me on 14 Sep 2015 but he did not call.     The bottom line is that Mike B told me that he will fix all problem for the first year I call him text him and e-mail his office many times the first year He just give me the double talk for a year     [redacted]

Complaint: [redacted]
I am rejecting this response because: Bucchino GC made an offer to settle the claim which was rejected by us as the offer was about 1/2 of what we had to pay another contractor to resolve the defective workmanship issues. If Bucchino GC wishes to reimburse us for 100% of the expense then we are willing to settle this dispute.
Regards,
[redacted]

Yet again (as of August 27th) Bucchino General Contracting believes they have taken the steps to contact the homeowner and correct the issues noted.  If there continue to be outstanding items, in the homeowners opinion, then Bucchino General Contracting will need to be advised of those items.  Working with Revdex.com as a 'go between' makes it difficult for BGC to follow up after taking steps to solving remaining problems.  Therefore we will consider things to be satisfied until we hear otherwise.

Enclosed

Complaint: [redacted]
I am rejecting this response because: The last time I spok to the contractor was on 1 Aug 2015 at 9:45AM he said that he would send someone out on Monday 3 Aug 2015 at that he will call me later. No one came on 3 Aug 2015 and the contractor never call me back.
Regards,
[redacted]

As of August 18th, 2015 it is my understanding that Bucchino General Contracting, LLC (BGC) has contacted and worked with the homeowner - outside of the Revdex.com's resources - to address and rectify the issues mentioned.  If there are still, in the homeowner's opinion, items that need our attention...

please respond as such. I hope to have it confirmed that we have satisfied the homeowners requests and if I am to learn otherwise then BGC will move forward as necessary and ASAP to settle this complaint.  Thank you.

At this time, as stated by the homeowner in his complaint, Bucchino
General Contracting is in the process of disputing this claim through
arbitration with a third party.  Thusly
we are not sure what [redacted] is looking to accomplish by filing a complaint
through the Revdex.com.  If we...

could please get
clarification as to his ‘Desired Settlement’ so that we can appropriately
respond to this matter that would be appreciated.  We will await further direction via Revdex.com.  Thank you.

Complaint: [redacted]
I am rejecting this response because: All that Bucchino contracting did spackel and sand the sheetrock.Mr B was going to call me back 3 week a go but he never call. I been waiting to have the wall fix and painted it be over 1-1/2 years now. Mr B said that I will have tp pay for the painting because it over 1 year but Mr. B never returned call email until the Revdex.com called him on it. Still need a guter and drin pipe and one of the door needs to to shave down. The only way Mr B will come out to finished the work that he was pay in full for is if the Revdex.comof NJ pressure him.
Regards,
[redacted]