Bone Dry Roofing - Columbus Inc.

For obvious reasons Bone Dry Roofing does not release any of our proprietary information. There were issue with Ms***s, roof that by her own admission Bone Dry Roofing has taken care of them as we should have. Numerous times, we have spoken and through emails exchanged from the Revdex.com about how the roof was installed. We as a company still provide the same warranties if the roof is hand nailed or gun nailed. We do not charge the customer any more or any less for either installation method, the method is now determined by the contractors we use to install the roof and as an industry, 98% of roofs are now installed by using air guns. Once again, IF there are any issues with the roof Bone Dry Roofing will stand behind the workmanship warranty we have provide for Ms***.With regard to the storm door, I have included a copy of the invoice from last April, where the adjustments were made to her. I have also include pictures of of the doors we tried to install for her satisfactionhad been returned to Lowes due to scratches out of the box, the in the pictures were installed and she wasn't satisfied with (they can't be returned) and the 5th one is on her home. Again, if Ms*** wants us to remove the door, I would be happy to do so and then have a refund issued to her (which should only be in the amount of $159.73).If Ms*** wants that 2' section of starter strip along her roof line, I would be happy to also send someone to do so and replace it with a white vinyl starter strip.Thank you,Andy

I am responding to the complaint filed by [redacted].  Bone Dry Roofing did install her roof as she and Bone Dry agreed upon in August of 2015.  While she is correct there were a few issues that arose during and after all, of them were treated in a professional manner and her roof system...

was delivered as agreed upon.  Our supplier forgot to deliver a vent product and the roof was installed without it.  Bone Dry Roofing did what was correct and came back and installed the product as agreed upon and then replaced shingles that were scuffed all the way around the venting as we should have during the initial installation.  We did this at a greater expense to our company without any disagreement because this is what should have been done and it was the correct thing to do for the consumer.  In addition [redacted] said that one of the crew members were drinking during their lunch break.  She herself did not see this but said it was seen from someone who resided with her.  I am in no place to dispute that, I was not there but I can say that it is not a practice that happens on Bone Dry job sites due to safety, etc.  When I questioned the crew they produced both bottles and cans of soda and tea beverages that were labeled of Mexican origin as they were Hispanic.  None of them admitted to drinking on the jobsite.[redacted] also complained of some debris left behind, its not our normal practice and an apology was made.  Because of the concerns she expressed, I went and purchased her a gift certificate to [redacted] Pizza for any inconvenience we may have caused to her.  Her roof system still was put on as agreed upon and is warranted not only by Bone Dry Roofing but also Owens Corning, as with any of our customers we will be there to address any concerns she has if needed in the future.With respect to her screened door, We made every attempt to install her door to her satisfaction.  I believe we had 4 different doors out there.  Issues with the door were manufacturing and the fact that her main door frame is not square.  She conveyed that to me in a conversation that the previous storm door company had difficulties installing that one.  We did manage to get one door installed fairly square but it left a gap at the bottom of where the sweep is.  So I agreed to credit her a cost part of the door and try another door.  Well, that was not done to her satisfaction and I ended up crediting the total owed for the door which was $179 I believe.  [redacted] then sent an email stating that she wanted a refund of $225, that was requested from our corporate office a month ago and this was communicated to [redacted].  When I did so, she then mentioned that she sent a letter to the Owner of Bone Dry Roofing.I asked Gene about this and he said he never received a letter, it was actually mailed to a wrong suite number at our office in Hilliard.  I know this because I asked [redacted] to forward me the letter. At any rate, that's when I saw [redacted] was requesting 1/3rd of her roof cost back.  I will find out form our corporate office if a check was ever mailed to [redacted] as I agreed to have done for $225 for her door.  As far as refunding 1/3rd the price of her roof, we will not do so.  [redacted] received everything that we agreed to provide to her and she has a great roofing system.  In fairness though, I have asked [redacted] a couple of times when she would like me to come out and remove the door we installed since she is unhappy with it, to date she has not asked for that or responded. Respectfully, Andy G[redacted]

I am requesting that Bone Dry provide myself and Revdex.com a copy of their company’s video that I was shown that illustrated how their company replaces new roofs. Also, I would like any receipts that showing that I have received any “credits” for my door.At this point, it is difficult for me to trust that Bone Dry because they have failed to comply with simple requests. For example, I asked for a request for the door on May 31, 2016. This was something that Andy agreed was appropriate, but failed to ever follow. I asked for my aluminum strip to be fixed. I sent a text with picture to Andy on April 25, 2016 and followed up with an email the next day.Work on my house by a various crew members have been poor. Supervisor #1 installed the edge vents and scuffed up many of the shingles around my house. Then, they hire another supervisor, Supervisor #2. Andy texted me on March 28, 2016 and stated that Supervisor #2 is a “100 x’s better” than Supervisor#1.  Andy has all the faith in his supervisor, but I do not.On April 1, 2016, Supervisor #2 took over 5 hours to uninstall and install a new screen door. I even tried to assist Supervisor #2 in the beginning. But, it was clear, he did not know what he was doing and after two hours. I texted Andy to tell him that Supervisor #2 was struggling and requested he come over to help him. Andy texted me back and said he was not available, but talked to Supervisor #2, who ended up calling another crew member to come assist him at my house. Even after the other crew member arrived and several hours later, the new screen door installed had many issue.On April 22, 2016, Andy texted me stating they hired door and window person that will start at the beginning of May. Andy stated he would have him adjust my door. That same day, Supervisor #2 replaces the shingles that were scuffed and replace my gutter guards. From the picture, the gutter guards are not installed properly from the photo and a majority of other places around my house.I have never received document of credit for a door, nor any amount of refund from Bone Dry.

This is in response to the letter written by Andy G[redacted] from Bone Dry Roofing dated 9-21-16.  In his letter, Andy indicated that their supplier “forgot to deliver a vent product, and the roof was installed without it.”  While it’s true that the roof was installed on 8-9-15, without the vent product, I must point out that Andy was misleading on why it wasn’t delivered.  In actuality, he forgot to order it when he initially placed the order.  They were not installed until 8-14-15. I was able to identify which crew member was drinking during their lunch break and reported that information to Andy on 8-14-15.   I informed him that my son described the bottle of beer he saw. Also, I informed Andy that I found two Corona bottle caps that I located on my lawn near the one of the crew’s truck after their lunch break. Andy did speak with the crew, almost a week later and the crew member admitted this information to Andy and he stated this information to me.In regards to the screen door, I have not received a check to date. I have never received any documentation that would indicate that my screen door was credited. One strong selling point for me was their company paid special attention to cleaning up the debris left from this type of job.  I’ve already supplied to the Revdex.com several pictures of the debris from my lawn (and my neighbor’s lawns), debris left in the attic, and pictures of the poorly fitted screen door. In my complaint letter to the Revdex.com, I indicated that the shingles were not hammered in by hand, which was one of the main reasons I chose their company. Instead, the crew used air nailers.  Another point stressed to me was there would have a supervisor on site to assist with any issues that arise during my roof install. Since they did not deliver on all these items as agreed upon, how can I be ensured that I will be provided with appropriate warranty workmanship for the next 10 years.