Bonfield Agency

Initial Business Response /* (1000, 5, 2017/08/04) */
The customer was contacted by the company's VP of Sales & Marketing. He was advised that the refund was currently being processed and apologized for the delay.
Initial Consumer Rebuttal /* (2000, 8, 2017/08/04) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
the matter was dealt with quickly and to my satisfaction

Initial Business Response /* (1000, 7, 2016/11/02) */
In response to this complaint, we have spoken to [redacted] on his behalf and explained that there was a clerical error in the billing. Also discussed the technical service received and have booked our contractor to revisit and ensure...

customer is happy, at no charge. Customer is pleased and does not expect anything further at this time.