I am a very small non-profit wildlife rehabilitation groupWe ordered shirts and only was able to sell the minimum amountAfter wearing them and posting the product on social media, we have been asked to print moreThe product is fantasticthe logo on it is bright and durable and the material is light weight and good qualityThat being said, one of the ladies ordering a shirt accidentally ordered the wrong sizeShe contacted Bonfire and was immediately responded to and they are mailing her out the correct size immediately and was told to keep the ones she hadThis is outstanding customer service!!! Thank you Bonfire!
Hi there,I've investigated this matter, and here are my findings, including a rough timeline: After researching [redacted] complaint, it seems we may have hit a misunderstanding along the way.She made a purchase on our site, which was charged back by her bankBecause of this, she made another purchase to ensure that she would still receive an order.A chargeback is the reversal of a purchase from the merchant back to the customerWhen this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchaseIn this case, [redacted] received both purchasesShe did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speakAs they accumulate, they have the power to flag our company as being connected with fraudulent activity.Below is a log of our interaction.May 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issueShe responded on the same day acknowledging the charge back and stated that she simply made another purchaseMay 25: The next day we asked that she contact her credit card company and ask them to reverse the chargebackShe responded on the same day explaining that she didn't understand why she needed to reverse the chargebackShe thought the chargeback would have cancelled the order with usShe expressed interest in returning the shirt, as she did not think it was necessary to contact her bank.May 26: We explained that our concern with chargebacks are the negative effects it has on the status of our companySeeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it(We can't issue a refund for an order we don't have the funds for.)June 2: She kindly notified us via email that she requested her bank to reverse the chargeShe also asked that we refund her money.June 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-weeks(Again, we can't issue a refund for an order we don't possess the funds for.)July 28: We reached out to her on [redacted] since the charge still had not reversed on our endWe asked her to check the status with her bank/credit card company.July was our last attempt at contacting her.To resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversedAfter the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transaction.Thanks so much for your help mediating this problemPlease reach out with any questionsTom E [redacted]
The sizes are misleading and the quality of the shirts are poorThey did try and correct my experience by sending a new t-shirt, but that one was the wrong t-shirtTheir attention to detail is poorI do not know if the charity received the funds accurately and in a timely fashionI hope so, because it was a poor experience as a consumer
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Hi there, I've investigated this matter, and here are my findings, including a rough timeline: After researching [redacted] complaint, it seems we may have hit a misunderstanding along the wayShe made a purchase on our site, which was charged back by her bankBecause of this, she made another purchase to ensure that she would still receive an orderA chargeback is the reversal of a purchase from the merchant back to the customerWhen this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchaseIn this case, [redacted] received both purchasesShe did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speakAs they accumulate, they have the power to flag our company as being connected with fraudulent activityBelow is a log of our interactionMay 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issueShe responded on the same day acknowledging the charge back and stated that she simply made another purchase May 25: The next day we asked that she contact her credit card company and ask them to reverse the chargebackShe responded on the same day explaining that she didn't understand why she needed to reverse the chargebackShe thought the chargeback would have cancelled the order with usShe expressed interest in returning the shirt, as she did not think it was necessary to contact her bankMay 26: We explained that our concern with chargebacks are the negative effects it has on the status of our companySeeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it(We can't issue a refund for an order we don't have the funds for.) June 2: She kindly notified us via email that she requested her bank to reverse the chargeShe also asked that we refund her moneyJune 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-weeks(Again, we can't issue a refund for an order we don't possess the funds for.) July 28: We reached out to her on [redacted] since the charge still had not reversed on our endWe asked her to check the status with her bank/credit card companyJuly was our last attempt at contacting herTo resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversedAfter the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transactionThanks so much for your help mediating this problemPlease reach out with any questions Tom E [redacted]
This company hassles nonprofits to get businessI have been deluged by someone emailing me on behalf of this company for weeks This unsolicited, repeated effort is annoyingIt most certainly is giving this company a bad nameI would never deal with them and suggest nobody else do so eitherAlso troubling is that the company does not advertise its real address or phone number on its websiteHow can you trust a company like that?
Hi, As you can see with the attached transcript we worked with this customer for hours trying to solve her issue. The red highlighted text is the customer and the blue highlighted conversation is our Bonfire team attempting to explain why her campaign was not successful. We left her our direct phone... number and attempted to work with her relentlessly. I don't believe there was anything else we could have done to assist this customer. Please let us know how we can resolve this situation and have this review removed immediately. With respect, Brian M***
Our charity has been a Bonfire Funds customer for nearly two years and to say we are thrilled is an understatementPrior to Bonfire, we worked with a traditional shirt vendor to purchase and then sell branded wearablesWe never made any money and were always stuck with inventory that we couldn't sell From our very first Bonfire campaign we made more money than in the previous two-plus yearsTheir customer service is fantastic - prompt, professional and very easy to work withIn fact, some of our best-selling shirt designs have been designed by the Bonfire team - a service we really appreciate since we don't have a permanent design team of our own On the very rare occasions when one of our customers has not been satisfied with their purchase (happens to the best of us), Bonfire Funds made immediate restitution We never hesitate to recommend Bonfire Funds to other organizations or groups who want a hassle-free way to promote and fund their causes, at no cost to themTheir product quality, service and innovative model for helping organizations like ours fund our good works has earned them our loyalty, and our continued business
I am a very small non-profit wildlife rehabilitation groupWe ordered shirts and only was able to sell the minimum amountAfter wearing them and posting the product on social media, we have been asked to print moreThe product is fantasticthe logo on it is bright and durable and the material is light weight and good qualityThat being said, one of the ladies ordering a shirt accidentally ordered the wrong sizeShe contacted Bonfire and was immediately responded to and they are mailing her out the correct size immediately and was told to keep the ones she hadThis is outstanding customer service!!! Thank you Bonfire!
Hi there,I've investigated this matter, and here are my findings, including a rough timeline: After researching [redacted] complaint, it seems we may have hit a misunderstanding along the way.She made a purchase on our site, which was charged back by her bankBecause of this, she made another purchase to ensure that she would still receive an order.A chargeback is the reversal of a purchase from the merchant back to the customerWhen this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchaseIn this case, [redacted] received both purchasesShe did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speakAs they accumulate, they have the power to flag our company as being connected with fraudulent activity.Below is a log of our interaction.May 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issueShe responded on the same day acknowledging the charge back and stated that she simply made another purchaseMay 25: The next day we asked that she contact her credit card company and ask them to reverse the chargebackShe responded on the same day explaining that she didn't understand why she needed to reverse the chargebackShe thought the chargeback would have cancelled the order with usShe expressed interest in returning the shirt, as she did not think it was necessary to contact her bank.May 26: We explained that our concern with chargebacks are the negative effects it has on the status of our companySeeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it(We can't issue a refund for an order we don't have the funds for.)June 2: She kindly notified us via email that she requested her bank to reverse the chargeShe also asked that we refund her money.June 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-weeks(Again, we can't issue a refund for an order we don't possess the funds for.)July 28: We reached out to her on [redacted] since the charge still had not reversed on our endWe asked her to check the status with her bank/credit card company.July was our last attempt at contacting her.To resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversedAfter the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transaction.Thanks so much for your help mediating this problemPlease reach out with any questionsTom E [redacted]
The sizes are misleading and the quality of the shirts are poorThey did try and correct my experience by sending a new t-shirt, but that one was the wrong t-shirtTheir attention to detail is poorI do not know if the charity received the funds accurately and in a timely fashionI hope so, because it was a poor experience as a consumer
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Hi there, I've investigated this matter, and here are my findings, including a rough timeline: After researching [redacted] complaint, it seems we may have hit a misunderstanding along the wayShe made a purchase on our site, which was charged back by her bankBecause of this, she made another purchase to ensure that she would still receive an orderA chargeback is the reversal of a purchase from the merchant back to the customerWhen this happens, the funds are taken from the company, and depending on when the reversal happens, the customer will still receive their purchaseIn this case, [redacted] received both purchasesShe did offer to return the first shirt; however, the issue with chargebacks are that they essentially leave the company with a "bad mark" so to speakAs they accumulate, they have the power to flag our company as being connected with fraudulent activityBelow is a log of our interactionMay 24: We initially reached out to [redacted] to inform her of the charged back order and asked that she contact us so that we could resolve the issueShe responded on the same day acknowledging the charge back and stated that she simply made another purchase May 25: The next day we asked that she contact her credit card company and ask them to reverse the chargebackShe responded on the same day explaining that she didn't understand why she needed to reverse the chargebackShe thought the chargeback would have cancelled the order with usShe expressed interest in returning the shirt, as she did not think it was necessary to contact her bankMay 26: We explained that our concern with chargebacks are the negative effects it has on the status of our companySeeing as how she did not want two shirts, we told her we would give her the refund for the charged back order once she reversed it(We can't issue a refund for an order we don't have the funds for.) June 2: She kindly notified us via email that she requested her bank to reverse the chargeShe also asked that we refund her moneyJune 3: We informed her that we would issue the refund once the chargeback was reversed and that it could take 4-weeks(Again, we can't issue a refund for an order we don't possess the funds for.) July 28: We reached out to her on [redacted] since the charge still had not reversed on our endWe asked her to check the status with her bank/credit card companyJuly was our last attempt at contacting herTo resolve this issue, the next step would be for [redacted] to contact her bank to check that the chargeback is indeed being reversedAfter the chargeback is successfully reversed we would love to resolve this issue by refunding [redacted] for her duplicate transactionThanks so much for your help mediating this problemPlease reach out with any questions Tom E [redacted]
This company hassles nonprofits to get businessI have been deluged by someone emailing me on behalf of this company for weeks This unsolicited, repeated effort is annoyingIt most certainly is giving this company a bad nameI would never deal with them and suggest nobody else do so eitherAlso troubling is that the company does not advertise its real address or phone number on its websiteHow can you trust a company like that?
Hi, As you can see with the attached transcript we worked with this customer for hours trying to solve her issue. The red highlighted text is the customer and the blue highlighted conversation is our Bonfire team attempting to explain why her campaign was not successful. We left her our direct phone... number and attempted to work with her relentlessly. I don't believe there was anything else we could have done to assist this customer. Please let us know how we can resolve this situation and have this review removed immediately. With respect, Brian M***
Our charity has been a Bonfire Funds customer for nearly two years and to say we are thrilled is an understatementPrior to Bonfire, we worked with a traditional shirt vendor to purchase and then sell branded wearablesWe never made any money and were always stuck with inventory that we couldn't sell From our very first Bonfire campaign we made more money than in the previous two-plus yearsTheir customer service is fantastic - prompt, professional and very easy to work withIn fact, some of our best-selling shirt designs have been designed by the Bonfire team - a service we really appreciate since we don't have a permanent design team of our own On the very rare occasions when one of our customers has not been satisfied with their purchase (happens to the best of us), Bonfire Funds made immediate restitution We never hesitate to recommend Bonfire Funds to other organizations or groups who want a hassle-free way to promote and fund their causes, at no cost to themTheir product quality, service and innovative model for helping organizations like ours fund our good works has earned them our loyalty, and our continued business