Bonhomie Productions LLC

Complaint: [redacted]
I am rejecting this response because:
I have contacted the manufacturer numerous times. If [redacted] has a specific contact person who is aware of the 1 year warranty, please provide this information (name of contact, e-mail, telephone number). No one I contacted at [redacted] claims to be able to help me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I would like to receive a new vent hood to replace the defective item I received or have a full refund issued. The vent hood was missing 3 of the 4 under mount screws which caused the motor to dislodge. The only screw which was actually there seemed to be too small for the bolt. This was not a shipping problem as the vent hood seemed to contain an assembly defect. Subsequent damages to the hood (as summarized in my previous correspondence) were likely a result of the assembly defect. Shipping could not have been an issue as actual parts and assembly were defective.   I have called and e-mailed with [redacted] who claims [redacted] is not an authorized seller. They said they are not able to help me. If the product is in fact under a 1 year warranty, [redacted] should replace the defective hood.
Regards,
[redacted]