Boniface-Hiers Chrysler Dodge Jeep Reviews (%countItem)
Boniface-Hiers Chrysler Dodge Jeep Rating
Address: 1775 E Merritt Island Cswy, Merritt Island, Florida, United States, 32952-2662
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False advertising/bait & switch tactics on their website
On July 15, 2020 we looked on the website of Boniface-Hiers Chrysler Dodge located in Merritt Island, Florida. It depicted a couple of internet specials for Ram pick-up trucks showing photos of those available. We called the phone number listed on the website and spoke with a young man who said he would make an appointment for today (July 15) at 12:15 PM with a sales manager named Mark Steve to view the trucks we were interested in. We drove 1 hour to get to the dealership in Merritt Island and asked for Mark S. We were told he had the day off and the person we spoke with was in the Melbourne FL office and he was with the "internet department" so they only make appointments - they have no idea who is working and who is off.
A salesman named James greeted us and said the photos on their website are "stock" photos and the actual vehicles are now shown. We told him that is false advertising as the website does NOT state they are "stock" photos and the actual vehicles may look different than those on the website. He said he agrees but there is nothing he can do about it.
The photos showed a two-toned black and silver truck with chrome wheels and running boards. The actual vehicle is solid black, painted wheel covers, smaller tires and no running boards.
We told him we just wasted a total of 2 hours of our time driving to Merritt Island and back home again for something that amounts to false advertising/bait & switch tactics.
We feel they should sell us the advertised vehicle for the price they had it shown on their website.
We feel they should sell us the advertised vehicle for the price they had it shown on their website.
Customer is currently working with and has spoken on phone to our General Manager of the Boniface Hiers Chrysler Dodge Jeep Ram store to find his desired vehicle. I spoke with GM, Mark S. this morning and he is very happy to assist customer in getting his desired resolution. Mark is personally working very diligently on this case and will stay in contact with the customer as they work through the process.
they charged me $899 predelivery service charge for charge for new car sale my jeep is used sale I want over charge $899 returned to me
they charged me on my sales agreement $899 predelivery service charge this charge is for new e is for new car my car is used I should not have been charged is and want it retured I want this charge returned
return over charge of $899 to me
We appreciate the opportunity to be able to respond to our customers concern. We collect a dealer fee on every transaction as the dealer fee is a condition of sale. Enclosed is a copy of the customer signed bill of sale. We collect this fee on every new and used vehicle sold. The client had ample time to decide if he wanted to move forward with the transaction, as clearly it was disclosed.
Nationwide "Takata" airbag recall.
Please see attached.
I am seeking recommendations and guidance as I feel I am the victim of unfair and/or deceptive business practices by an unscrupulous local new automotive dealership here on ***.
I was notified last year by the Chrysler Corporation that my $60,000.00 Dodge Ram truck was subject to a nationwide recall due to the "exploding" Takata airbags, and to bring the vehicle to the local dealership for a replacement.
As stated in the recall notice that "time is of the essence" for free replacement of recalled parts, I immediately made an appointment at my local Chrysler dealer, Boniface-Heirs *** at which time they serviced the recall notice.
Now many months later my airbag warning light is lit on the dashboard, a situation that never occurred before the "new" airbags were installed, and I was informed by the service manager of same dealership that it would cost me $109.00 to "diagnose" the problem that they in fact created.
Furthermore, to add insult to injury, when I discussed the matter with the general manager, he stated that I would "receive a $109.00 credit toward a new vehicle purchase".
I am elderly, disabled, and feel that this dealership is taking an unfair advantage at my expense.
Any help or guidance with aforementioned is greatly appreciated.
Thank you.
Sincerely I remain,
Very truly yours,
John ***
***, Fl. 32953
(***) *** Home
***@***.com
Diagnose and repair "new" airbag malfunction that they have created at no cost to consumer. Product warranty/liability issue.
Dealer Response: Customer's desired resolution is that the dealer repairs an issue that he says we have created in early 2018 when performing manufacturer's recalls on his vehicle. We are very sorry that Mr. Anzalone is having concerns with his airbag system. The initial programs were done in March 3/21/2018 for the factory recalls R25 and S43 which were both completed and resolved. And now on 7/19/2019, over 16 months later, Mr. Anzalone brought the truck in for an airbag light on and states in his desired resolution that we have caused it back in March, 2018. There are many reasons that can cause an airbag warning light to illuminate. Our Service Department policy is that the customer must first authorize us to inspect the vehicle and in order for that process to begin, customer would also be authorizing a diagnosis fee of $109 for the inspection to determine what is causing the airbag light to come on. Rest assured, that if the inspection shows that the problem was related to any incorrect work that was done in March of 2018 during the recalls, the $109 would be credited back to the customer and the deficiency would be corrected, however, If the airbag light cause is determined to be from another problem that has developed, at that time we will give the customer an estimate and option to repair, and if Mr. Anzalone chooses to go authorize the repair, we would then credit the $109 from the diagnosis to the new repair. If the customer decides to decline the repair at the time of the estimate, then he would incur the $109 as our diagnosis charge and can take his vehicle back, having not been repaired by his own decision. Just to be clear, before the vehicle can be inspected at Boniface Hiers Chrysler Dodge Jeep Ram Service Center, the customer must authorize the $109 that he would be responsible for if the cause of the concern is determined to be unrelated to the work performed in 2018.
(The consumer indicated he/she DID NOT accept the response from the business.)
Absolutely unsatisfactory !
I have NEVER, EVER had a problem with this vehicle until AFTER it was serviced by this dealership and I find it ironic that the specific item they "replaced" has now become an issue some months later.
I first contacted the dealership back in April 2019 when the airbag warning light first appeared, and have been receiving the typical dog-and-pony show from them ever since.
I would much rather have the vehicle diagnosed and repaired at a different Chrysler Corp. dealership and forward the bill for same to Boniface-Hiers for reimbursement as now at this juncture I do not trust them to touch any of my vehicles ever again. All off this aggravation and nonsense from a DEALER RECALL !! Never again !
Final Response: We are very sorry to hear that Mr. Anzalone was not satisfied with our response to his desired resolution. For a FINAL RESPONSE I spoke with our Service Director Craig who will make a very fair compromise that may help alleviate the customer's dissatisfaction. If the customer chooses to take his vehicle back to our service department at Boniface Hiers Chrysler Dodge Jeep Ram we will offer to inspect the airbag light issue and determine what is causing it to come on, in doing so we will absorb the $106 diagnostic time. The customer will NOT have to pay for the diagnosis. In addition, as stated in our First Response, if the problem is pertaining to the original recall, and there was anything showing incorrect workmanship when we performed the recalls, we will correct the deficiency. However, if the airbag light is coming on for any other reason then the customer would be totally responsible for the cost of repairing his airbag light issue. Also, we only offer the no-cost diagnosis to the Anzalone vehicle at our facility. If the customer decides to take the vehicle anywhere else for diagnosis or repair we will not be participating with reimbursement monies for either diagnosis or repair. If Mr. Anzalone agrees with our response he should schedule the diagnosis/repair with Craig Hiers, Service Director so that Craig will know that the customer has an appointment for his airbag light issue to be inspected. This is our Final Response to Customers Complaint
(The consumer indicated he/she DID NOT accept the response from the business.)
Unsatisfactory response, again.......
This was the response I was expecting back in April when I first discussed the matter with Craig in the service department, and all that I received from the service manager AND the dealer site manager was the typical dog-and-pony show stating "you must pay to diagnose our unsatisfactory dealer recall repair without any warranty either expressed or implied."
Too little, too late.
I will now furthermore state that I hereby put Boniface Hiers on notice that in the event of, God forbid, a personal injury or loss of life attributed to their failure to correct the dangerous situation that THEY have created, they will be held solely liable for such loss.
My FINAL resolution with respect to the matter is that as stated previously, I will have a different Chrysler dealership diagnose and repair said deficiencies, and if attributed to unsatisfactory parts or labor done at the time of Boniface Hiers recall service, I expect them to fully absorb the cost of the diagnosis and repairs.
I have lost all faith and trust in this dealership and cannot in good faith bring any of my three Chrysler products into their service department ever again after this lengthy, protracted ordeal.
Dear Sir, I purchased a 2019 Jeep Grand Cherokee Overland 4x4 on 1/19/2019 and traded my 2015 Silverado High Country in for my new Vehicle. The Pay Off on my Loan Contract was $28,049.00 the day I signed it on 1/19/2019. *** is the Bank I dealt with for my new Vehicle, the problem is that the Pay Off on the Loan for my '15 Silverado was $28,049.00 and Bonaface Hiers who is the Dealership I have this loan through who is located on 1775 E. Merritt Causeway, Merritt Island, FL. 32952 only sent *** $27,368.93 which leaves a Shortage of $680.07'? Sir, if you could I would like the $680.07 that Bonaface Hiers left my Pay Off Short on my Loan Pay Off for my 2015 Silverado sent to my Home Address in the form of a Certified Bank Check of $680.07 sent to ***,*** Thank you for your help and have a nice day:) Sincerely
Billing Adjustment Sir, Bonaface Hiers only has to send me the money they shortaged me on the day I signed my Contract of $680.07? The Pay Off was:$28,049.00 on 1/19/2019 the day it was signed, Bonaface Hiers was Short $680.07 on my Pay Off at Space Coast Federal Credit Union. Sir, I just want the rest of my money $680.07 which is rightfully mine. Thank you for your time and understanding. Sincerely, *** P. 2/20/2019.
Firstly the customer has filled out the Revdex.com Complaint with the Manager of Boniface Hiers Chrysler Dodge Jeep Ram as the Name. The Manager is***, The customer is ***.
Of course the email and address are incorrect also.
In addition, regarding the customers complaint and desired resolution:
The customer is stating that Boniface Hiers CDJR sent Space Coast Credit Union a check for $27,368.93. That is incorrect (please see copy of payoff attached) to Credit Union given to me by General Manager***.
Boniface Hiers paid Space Coast $28,049.00 (see copy attached)
If there are any monies due the customer, he would have to re-call Space Coast as they will not divulge privacy information with the dealer. And if there IS any money due, it would come from Space Coast and not Boniface Hiers as we have paid the entire amount due correctly to the bank, per that attached check.
There is nothing further Boniface Hiers can do to address the customers resolution as the dealer has paid the correct amount.
This should result in the customer giving a satisfactory resolution.
I dropped off our new truck for a recall notice. Immediately following the recall visit, the engine light came on and there was diesel in the DEF.
At the beginning of September, I brought our new truck in for a recall notice. Immediately following that appointment, the service light comes on and we take it back to the dealer. After that visit, the service advisor tells me there is diesel fuel in the DEF system and we would need to replace the whole system which costs $5,400.00 and if we don't, the truck will go into limp mode and will be unable to be driven more than 10mph. You cannot "accidentally" pour diesel into the DEF system so it would have had to be intentionally done. The only party that would benefit from that was Boniface Dodge since it was such a costly repair and no one else would have access or reason to put diesel in the DEF. I asked the owner call me at the time of check out and via their online system and to date, Mr. AJ H has never returned any of my inquiries to call me. I did open up a complaint with Dodge Corporate so they could look into their business practices to see if this has happened to anyone in the past. It is a costly, MUST FIX repair and they do not care obviously about trying to respond to their customers. I feel that the dealership should cover the repair since it is a new vehicle with only 13,000 miles and is under warranty for sure.
I would want the truck to be fixed and able to be driven again.
The customer's vehicle has 13,432 miles on it at last count when at our facility. The vehicle is still under factory warranty for defects in parts and workmanship of which this repair does not qualify for since it is outside influence that caused the problem. The customer alleges that Boniface Hiers put diesel fuel in her DEF tank. We would have no reason to "intentionally put Diesel Fuel in their DEF tank", in fact, we do not have diesel fuel on our premises. In addition, we are two weeks backed up with regard to diesel repairs at our facility, and we certainly wouldn't sabotage someone's vehicle looking for additional revenue as we are behind on completing these type of repairs and have plenty of diesel work. We have been successfully servicing our clients at this location for over 40 years and have never had an allegation such as this. The recall that the customer refers to having done "Immediately" prior to their problem occurring was performed on 8/20/18 at 12,444 miles. It required the replacement of a tailgate latch. Customer returned on 9/20/18, one month and 864 miles later at 13,432 miles with the complaint of "Check Engine Light On". The diagnosis at this visit was Diesel Fuel in the DEF tank. If diesel fuel was put into the DEF tank, as the customer alleges we did, it would not have been able to be driven for 20 days and 864 miles without a problem. When we notified the customer of our finding, (Diesel Fuel in the DEF Tank), we advised them to contact their insurance company to see if perhaps the customers insurance company might cover the repair.
Due to the fact that the failure is not due to defects in parts or workmanship, but someone putting diesel fuel in the tank, and understanding that we can only perform warranty repairs that are due to defects in Dodge's parts or workmanship, we are unable to assist this customer under warranty. The customer in this case would be encouraged to continue their claim with their insurance company of which the service director, Mr. O has been notified that is ongoing as we write this.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have requested on three separate occasions for Boniface Hiers owners to call us to discuss our concerns and issues with the service performed on our Ram 2500 truck. One request in-person at the time of check out on 9/13/18, one via the website request to contact on 9/14/18 and thirdly, Dodge Corporate asked them to call to discuss on 9/19/18. To date, no one from the dealership has ever called us to address our concerns. This is a complete lack of customer service so obviously they do not take any action to receive feedback or try and rectify the situation. We will never return to Boniface Hiers and we have told everyone we know about the lack of customer service and horrific experience we had with the dealership.
Additionally, Boniface Hiers left out a service that was conducted on 9/7 which repaired our 4-wheel drive part which was prior to the second visit on 9/13 not the 9/20 date that was noted. We picked up the truck on 9/14 and never returned so their recap is incorrect on top of all the other issues. They had the truck on three different occasions - 8/20, 9/7 and 9/13. We had zero issues with the truck until we brought it to Boniface for the recall, now we cannot drive it until we make the costly repair. We find it hard to believe that is a coincidence.
As stated in the Boniface Hiers Chrysler Dodge Jeep Ram first response, since the customer's damage to their truck's fuel/engine system was caused due to the wrong fuel added by someone (not at the dealership which does not stock diesel fuel) at a fuel station, we must hold to our original position which is not to repair the customers vehicle at our expense, as the damage was not caused by the dealer. Again, we suggest the customer contact their insurance company to see if perhaps this type of repair would be covered by their insurance policy.
Car was not properly diagnosed, not fixed, charged fee was not informed of before services.
Spoke with Craig on phone multiple times and felt comfortable he could diagnose car as he has worked on many cars like mine before. Called to set up apt. with Craig, Ross answered told me Craig was out but he could set up apt for me. Dropped off car afterhours and requested on form to be notified of any service charge before work done. Was called by Ross and told me his computer system would not read my car and he put a call out to star company to help. I called later that day and asked to speak to Craig who originally was supposed to work on my car and Ross kept giving me the run around to the point where he would not let me speak to Craig and said he himself is working on my car, I informed him I requested Craig, still wouldn't let me talk to Craig. Star later recommended to start with the bow switch, Ross informed me he would order part and install but was not sure if that was issue with car. I specifically asked him to look at hydrolic fluid and he said his tecnology would not read car to. I asked about an oil change and he said he would try to fit me in. The next day Ross informed me the bow switch is discontinued and not able to order my car is unfixable and oil change was done. I asked him the price of the oil change he said around 180.00 which to me is ridiculous, and asked him why they did not contact me before starting the oil change to tell me price. I would have gone elsewhere for a lower price he said he called and left voicemail with price which I never received. I asked him again to check hydrolic fluid and he gave me the run around about his technology not reading my car. I went in to company that is approx. 40 mins away from my home(because I was confident with Craig, whose sale was stolen by Ross)to get my unfixable car and they told me fee of 109 for diagnosing and 180.00 for oil change. I told them I was never informed of fee and they said thats fee they would not waive it (even though their system would not read my car and was unsure if the bow switch was even the problem) I asked for the manager and they told me he was on lunch for another hour so I demanded to speak with the next person in charge.They brought out someone who would not tell me his title, I explained situation and would like that fee waived as I was not informed and felt it was unfair since car was not fixed nor was the mechanic sure of what was wrong, the mechanic Ross said no the switch was definitely the problem nothing else (which is not what he told me earlier that day or the day before)this supervisor laughed and told me he has the authority to waive the fee but was not going to because he guy would not get paid. I asked him how that was shady business and they made me pay an overall total of 298.00 for an oil change basically because they could not do anything with my car. I requested the manager ED contact me as soon as he was back from lunch, I left messages with Ross, the supervisor and the cashier. I did not get any response from the manager ED. I feel taken advantage of, embarrassed since the supervisor laughed when I asked for a fee waived and it was just plain shady business. The only reason I went to this business mins away from my home is due to my confidence in Craig, he was willing to look at my car, otherwise I wouldve taken it to a shop near my home. I asked for Craig on the phone multiple times and I kept getting Ross, he kept making excuses that Craig wasnt there and told me I cant speak to Craig that he(Ross) was handling business. Craig informed me at the shop he did not get my messages regarding my car and they did not tell him I requested him to diagnose my car when I most definitely did many times. Overall I was not informed of fees upfront like I requested in writing. I am requesting refund
I have requested to speak with the manager for a refund of the diagnostic fee since the car was not properly diagnosed. Their ccomputer system would not read my car so they reached out to star services, the service recommended to start with the bow switch, bow switch was discontinued and car not fixable. Technician told me he had to start with that piece but was not sure if that was problem since their technology would not read my car. The manager was busy so I spoke with the assistant manager who basically rubbed in my face that he has authority to waive fee, but was not going to. I am requesting refund for this fee since car was not properly diagnosed, fixed, seen by requested technician, nor informed prior to services what fees would be applied. I left message with assistant manager, technician and cashier for ED the manager to call me regarding this issue and still has not contacted me.
Regarding Complaint#***: The customers mother originally called and spoke with Craig H regarding an appointment. She ask if we could work on a 2005 Crossfire. Craig told her "I work on those all the time". She assumed that Craig was the technician she would get. Craig is actually the Service Consultant who would have been tasked with keeping the customer informed with the ongoing diagnosis and repair of the customers vehicle. The Factory Trained Top Level Technician David O was the person that worked on the vehicle.
The customer, (daughter to the woman who originally called in) brought the car in and left a nite drop envelope in the drop box requesting an oil change and to repair convertible top. Service Consultant Ross got the night drop envelope and wrote it up. Ross then called the daughter after writing the Repair Order up and told her it would be $109.00 to diagnose the concern with the convertible top, plus $140.00 plus tax, shop supplies etc. for the oil change because the Chrysler Crossfire takes 9 quarts of Full Synthetic Oil. At that time, the daughter authorized the repairs so that we would be able to continue with her requested diagnosis.
Technician, Dave O began his diagnosis of the vehicle getting Technical Assistance at Chrysler involved. It was determined that the BOW Switch was the problem, however they are not available from Chrysler at this time.
When customer came in to pick up the vehicle she felt that because the part wasn't available she should not have to pay the diagnosis time. That however, is not true, as the technician still had to spend the time working on the vehicle and is entitled to be paid for the diagnosis time that he spent to determine the problem with the top was the BOW Switch. It is not the dealers fault in any way that the customer is driving a 15 year old car that Chrysler is no longer supplying a part for at this time. The Shop Foreman, Jim M explained this to her, as the manager Ed was out to lunch at the time. She requested that Ed call her when available. As soon as Ed returned from lunch he called her while Consultant Ross S looked on, and Ed at that time left her a message. Ross also gave customer Ed's business card and told her that he would be back at 1:00pm. The BOW switch is currently (at the time of this writing) available on eBay, but it is over $500 dollars and the Service Manager Ed does not particularly want to trust ordering one from Germany on eBay. We order our parts such as the BOW Switch only from Chrysler Corporation so that we have their express written warranty. This customer has never been here before, so there was no reason for Ross to not write her up originally and continue on as the customers contact here at the dealership. It is not true that Shop Foreman Jim M laughed at her, as Jim is a proven professional and would not ever act that way towards a customer.
Regardless of either party's comments above, but per the customers request, Boniface H Chrysler Dodge Jeep Ram IS willing to refund the customer for the diagnosis of the failed part. The customer should contact Ed O at (321) 452-8181 after 9/1/2018 ,whenever it is convenient for her and Ed will have a refund prepared within a few days of that time. Thank you.
The company refuses to explain the billing in writing. I got work I was told would be covered under warranties. Company refuses to explain in writing.
I have a 2015 Chrysler 200C AWD that I purchased with 11,000 miles. I have a learning disability that I feel is exploited in the billing to my car. The vehicle has a 36,000 mile factory comprehensive warranty from the manufacturer. It has 60,000 mile power-train warranty from the manufacturer. I purchased from MOPAR and Chrysler dealership an extended warranty contract of 8 years or 75,000 miles. I pay almost a $100 a month in addition for this. My car broke down and I called the MOPAR warranty to have it towed in. First the dispatch from Tow-Trucks gave me problems, several dispatched out with the phone team from MOPAR teasing me and my disability that is learning on the phone. They tease and troll til I get mad, then site this as reason to hang up and bill me aggressively with no explanation. They destroyed my car over the last few years at the local dealerships. There has been no clear rhyme or reason. I have tried arbitration and now mediation through chrysler that they do the same. They tease and exploit my learning disability, refusing to honor the contracts. I need your help. First it happened at Gator Chrysler and now Boniface-Hiers Chrysler Dodge Jeep. Both say they are being directed by others and everybody promises the world then bills me like there was no warranty. Where is Scott Pelley when you need him, I have local elderly who have experienced the same that are willing to secret shop if you don't believe me. I may contact local media and finalize this idea after the car goes into mediation. What I want and Boniface-Hiers Chrysler Dodge Jeep refuses to give is a clear written explanation of the charges and why they are not covered under warranty. The cashier billed it weird and they admitted her errors. She told me the rental, and all service work was faxed to MOPAR and Chrysler for reimbursement, MOPAR and Chrysler confirmed receipt of this initially. Now both they and dealer are saying none of the work is covered under warranty, none is entitled for reimbursement. That is not what I was told upon tow in and agreeing to, signing for services. They admit billing errors and most recently by phone Boniface-Hiers Chrysler Dodge Jeep is refusing to give me a clear written explanation. I have a series of confusing explanations and I feel my learning disability is being exploited and trolled along at the expense of my pocket book, time and energy. I am not one for oversight agencies but it is needed here badly. They are now threatening my credit and being mean on phone. They are being very mean, refusing to give me a clear explanation and threatening collections actions. They refuse to contact chrysler or give me written explanation. This is what I need, a clear, accurate billing explanation explaining why the billing is the way it is. The employees are being lazy and dodging any sort of explanation. Please provide accurate explanation and allow me time to get this accurate billing. Boniface-Hiers Chrysler Dodge Jeep needs contacted and I prefer given my disability to have this clearly in writing so I can sit down with an assistant to remedy. Please don't take my car and bill me aggressively with no explanation, not honoring contracts because of my learning disability. Please provide a clear explanation of billing and why it is not covered under warranty. Please include a timeline of services and all bills relating. Please provide this so I can review and get you the payment. The company refuses to supply this or is unable to articulate this by phone. I need it in writing and they are refusing threatening to send to collections. They know I have a disability as well and I feel this is being exploited. I want to confirm once I have an explanation in writing. Please don't tarnish my credit or my working relationship over inept billing practices.
They admit billing errors and most recently by phone Boniface-Hiers Chrysler Dodge Jeep is refusing to give me a clear written explanation. I have a series of confusing explanations and I feel my learning disability is being exploited and trolled along at the expense of my pocket book, time and energy. I am not one for oversight agencies but it is needed here badly. They are now threatening my credit and being mean on phone. They are being very mean, refusing to give me a clear explanation and threatening collections actions. They refuse to contact chrysler or give me written explanation. This is what I need, a clear, accurate billing explanation explaining why the billing is the way it is. The employees are being lazy and dodging any sort of explanation. Please provide accurate explanation and allow me time to get this accurate billing. Boniface-Hiers Chrysler Dodge Jeep needs contacted and I prefer given my disability to have this clearly in writing so I can sit down with an assistant to remedy. Please don't take my car and bill me aggressively with no explanation, not honoring contracts because of my learning disability. Please provide a clear explanation of billing and why it is not covered under warranty. Please include a timeline of services and all bills relating. Please provide this so I can review and get you the payment. The company refuses to supply this or is unable to articulate this by phone. I need it in writing and they are refusing threatening to send to collections. They know I have a disability as well and I feel this is being exploited. I want to confirm once I have an explanation in writing. Please don't tarnish my credit or my working relationship over inept billing practices. Please submit to me and chrysler for reimbursement, as I was promises was done by cashier upon signing the work orders. I never would of signed or approved if I was not under the impression it was going to be reimbursed under warranty. Now they are distancing themselves from their mistakes.
Customer came in to receive service on his vehicle on Feb 19, 2018. Due to an error on our part, he was not invoiced for a deductible for some extended warranty work that he acknowledged at the time he would pay which amounted to $107. Service Consultant Craig H. phoned customer the following day and explained about the deductible having been left off the bill accidentally. Customer acknowledged he was "aware of the deductible and to please send him another bill for it" which dealership did. After never receiving payment, Service Director Mr. Ed O'*** contacted the customer on April 20th, 2018 to discuss the fact he had left without paying the deductible. He also had a battery and labor to pay for (not covered under his warranty and understood and agreed he would be responsible for, another $287),but had left without paying. Shortly after the aforementioned call from Service Director, customer called credit card company and stopped payment for the battery and labor, even after agreeing that he owed them when speaking with Mr. O'***. He stated he would be in on May 2nd to pay in full for the monies owed. Customer did not show on May 2nd and so Service Director Mr. O'*** called customer on May 9th to inform him we had no choice but to turn the matter over to the State's Attorneys Office. Furthermore a letter was sent to the customer indicating that, if Boniface Hiers did not receive full payment within 7 days of the letter dated May 9th, 2018, the dealership would have no choice but to proceed with legal action ,and to please govern himself accordingly. There are no other written explanations that need to be sent as customer acknowledged that he understood full well what was owed when speaking to the Service Consultant Craig H., and the Service Director Mr. O'***. Boniface Hiers Chrysler Dodge Jeep Ram is still awaiting payment at the time of this writing.
I am requesting refund of down payment of vehicle thaof purchase of vehicle that was not completed didcompleted
I went to Boniface - Hiers Chrysler Dodge on 11/11/17 in intent to purchase a vehicle due to my car being totaled. I chose a 2017 Dodge Journey and put $500 down. I signed all paperwork and never was told that deal was not finalized. A month goes by, I contacted the dealership due to my temporary tag was about to expire, at that time I was notified that the deal couldn't be finalized until I old vehicle was paid off through Gap. At which point I contacted Gap and got everything finalized, I then found out that the finance company did not receive the check from insurance. I then reached out to Progressive and had check overnighted to finance company everything was completed 12/26. I contacted Boniface and let them know everything was completed on 12/29. Boniface contacted me on 1/6 to come down and told me it was an issue due to I had deferred payments on vehicle, it was an 1800 balance. I deferred payments in September due to I work in construction and when Irma occurred I missed several days of work. I had the accident in beginning of October so honestly didn't think anything of it and the dealership never ask have I ever deferred payments. Dealership said they would work something out, they would have to switch vehicle to an 2018 model. On 1/7 I returned vehicle and got a loaner vehicle, on 1/8 I returned to dealership to see the new car and I didn't like the vehicle, it was a different color and didn't have none of the same features. I told dealership I didn't want that vehicle, if I need to increase my down payment I would to get what I want. On the 9th the dealership called and said they were not going to be able to do anything, I needed to return loaner and pickup my down payment. I returned vehicle that night after I got off, I was told I need to contact GM to get down payment. I called GM on 1/10 he begin saying I would not receive my down payment back due to I had so many miles on vehicle. That was not in contract, contract states I would be contacted within 14 days if there was an issue with finance and that did not happen, also states that once notified I have 48hrs to return vehicle or I will be subject to fees, which I did. The GM is not returning calls, I have called several times and have not received a response. $500 is not a lot of money to some, but for someone who was just involed in an accident and was out of work for weeks due to the accident and on top of that having to find a vehicle which I wasn't preparing for is a serious hardship on a single mother. The dealership has just made up their on rules and have disregarded they own contract because they couldn't finalize the deal. I shouldn't be held responsible for their errors, they do this everyday I have no clue how finance works for vehicles and now they are honestly stealing my money to compensate for the vehicle.
Refund of $500 down payment
I have contacted General Manager for Boniface Hiers Chrysler Dodge Jeep, Mark S. He informed me that the refund request for $500.00 for *** has been in process since 1/17/18. So our response for this case is that there will be a refund given to *** as soon as it gets through our accounting department. It will be mailed to her in***.
(The consumer indicated he/she ACCEPTED the response from the business.)
Spot Delivery Scam - Purchased vehicle at certain interest rate which was raised months after owning the vehicle. Forced to resign contract.
I purchased a 2016 Jeep Patriot from said dealership at a 2% interest rate. Approximately 2 months after owning vehicle, dealership calls me to tell me the bank didn't accept the interest rate and that I'd need to resign paperwork. I disagreed stating that I already purchased my vehicle and was not resigning paperwork. Dealership then calls me the next day saying the bank accepted the lower interest rate that was denied the night before, but I would need to come into dealership to finalize paperwork again. When arriving at dealership, employees took my keys to "wash my car" and fill it with gasoline. Finance employee then tells me I can either sign the paperwork raising the interest rate to 4.79, or they would repossess my car on the spot. I was in an unfair situation, aggressively talked to and threatened with repossession from 2 men against myself. I resigned the paperwork in fear of losing my car I had invested thousands of dollars into, with the promise from finance manager that I would be able to refinance for the lower interest rate at later date. Upon trying to refinance months later when I was told by dealership I would qualify, I was denied. The definition of a Spot Delivery Scam is being "delivered" a car promised at a low interest rate, being able to drive off the lot and own it for months in order to get attached, and then being called back in for the interest rate not being accepted by the bank the loan is financed through. The scam is that the finance manager knew I would not qualify for the interest rate the car sold at because I only had 9 months of payment history and needed 12. He sold me the car at the false interest rate anyway.
I would like the dealership to lower my contract price to compensate for the extra interest I have to pay, since they falsely advertised the interest rate.
Thank you for reaching out and bringing your concerns to our attention. I was able to review the issues with your deal. The Jeep was purchased on a weekend and we don't have 100% access to all of our lenders. We use internal guidelines based on credit scores and lender agreements. This would also be referred to as a spot delivery. There are examples that this does happen. You had less than a year of auto credit and limited time on the job. This also played a factor in the interest rate. We don't dictate the APR, nor does the lender allow us to increase the interest rate. Your paperwork was resigned within a few weeks, it was delayed in an effort to secure the lowest rate available to you. The wash and detail is standard process when deals are resigned. Our F&I mangers are advised that any deal over three weeks either needs to be resigned or returned based on agreement from both parties. I'm sorry that your experience was not up to your standards. We are always looking for ways to grow and improve. At this point we would not be willing to lower your contract price, the rate was determined based on your credit score and lender. You'd be more then welcome to contact them and see if that was possible.
Mark T. S
General Sales Manager
Boniface Hiers Automotive Group
Direct-321-452-8181
Fax-321-452-2180
[email protected]
(The consumer indicated he/she DID NOT accept the response from the business.)
The finance manager knew from the beginning, before I signed the contract that I would not qualify for the advertised interest rate and sold me the car anyway. The 2 most obvious requirements were financing for 36 months and 12+ months of car payment history. Before I signed the contract, we agreed on a 69 month financing term to get the monthly payments that I wanted, and Brian B knew I only had 9 months of payment history. I confirmed those requirements from*** who said those rules have never changed. Brian also bragged about how much business he does with Space Coast each month, so his defense that he did not know the requirements for that interest rate is invalid.
Boniface Hiers Chrysler Dodge Jeep stands by its last response on 12/20/2017. There will be no further action and this is our final disposition on this case.
(The consumer indicated he/she DID NOT accept the response from the business.)
Avoiding the issue completely. Complaint filed with corporate.