Bonitas Dominican Hair And Salon

Hello Ms***,I am responding to complaint # [redacted] ; this is the first notice I received my apologies for the late responseI do consider these matters serious and at no point would have ignored itThe individual who filed the complaint has no valid reasonShe was not styled at our shopShe was told from inception what the cost of a blowout for natural hair is in our shop, however she disagreed with the amount stating that other Dominican shops charged her lessI assumed she had left but, to my surprise I found that she was still trying to negotiate a lower price with one of the stylistWhen no one would appease her she left in a huff, and appeared very angryI have been the owner of Bonita’s in Colonial Heights for six years and have been in business over fifteen yearsBonita’s is a multicultural businessIt is a Dominican style salon90% of our clientele are African AmericanThe stylist at our salon are either African American or DominicanDominicans are also of African descentAbsolutely no one discriminated against anyone due to their hair typeWe charge according to the length or the extent of work that goes into the client’s hairOur clients come to our shop because of the quality of the work we do, and the products we useWe are not your typical Dominican Style Salonif you have any questions feel free to contact me at [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If you carefully read and comprehend my complaint it clearly stated I was willing to pay $when the first stylist quoted me the price I never tried to negotiate a lower price, so please go back and read my complaint The ONLY issue I had with this shop is the simple fact coming up with a set price Don't sit a client down and quote price ($35), and then change it ($45), and then say the price can go up ($45-$55) depending on how much you have to do Since you are the professional and been in business for years you should be able to look at a clients hair and quote a price and stick to it, or at least train your staff to do so Either way, that doesn't look good for your businessI'm sure I am not the first person to complain about your business practice, but maybe the first to call you out with the Revdex.com To make things easier for your business and clients establish a set price at the beginning THAT'S ALL
Regards,
*** *

Hello Ms. [redacted],I am responding to complaint #[redacted]; this is the first notice I received my apologies for the late response. I do consider these matters serious and at no point would have ignored it. The individual who filed the complaint has no valid reason. She was not styled at our shop. She...

was told from inception what the cost of a blowout for natural hair is in our shop, however she disagreed with the amount stating that other Dominican shops charged her less. I assumed she had left but, to my surprise I found that she was still trying to negotiate a lower price with one of the stylist. When no one would appease her she left in a huff, and appeared very angry. I have been the owner of Bonita’s in Colonial Heights for six years and have been in business over fifteen years. Bonita’s is a multicultural business. It is a Dominican style salon. 90% of our clientele are African American. The stylist at our salon are either African American or Dominican. Dominicans are also of African descent. Absolutely no one discriminated against anyone due to their hair type. We charge according to the length or the extent of work that goes into the client’s hair. Our clients come to our shop because of the quality of the work we do, and the products we use. We are not your typical Dominican Style Salon. if you have any questions feel free to contact me at [redacted]

Hello Ms. [redacted],I am...

responding to complaint #[redacted]; this is the first notice I received my apologies for the late response. I do consider these matters serious and at no point would have ignored it. The individual who filed the complaint has no valid reason. She was not styled at our shop. She was told from inception what the cost of a blowout for natural hair is in our shop, however she disagreed with the amount stating that other Dominican shops charged her less. I assumed she had left but, to my surprise I found that she was still trying to negotiate a lower price with one of the stylist. When no one would appease her she left in a huff, and appeared very angry. I have been the owner of Bonita’s in Colonial Heights for six years and have been in business over fifteen years. Bonita’s is a multicultural business. It is a Dominican style salon. 90% of our clientele are African American. The stylist at our salon are either African American or Dominican. Dominicans are also of African descent. Absolutely no one discriminated against anyone due to their hair type. We charge according to the length or the extent of work that goes into the client’s hair. Our clients come to our shop because of the quality of the work we do, and the products we use. We are not your typical Dominican Style Salon. if you have any questions feel free to contact me at [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If you carefully read and comprehend my complaint it clearly stated I was willing to pay $35 when the first stylist quoted me the price.  I never tried to negotiate a lower price, so please go back and read my complaint.  The ONLY issue I had with this shop is the simple fact coming up with a set price.  Don't sit a client down and quote 1 price ($35), and then change it ($45), and then say the price can go up ($45-$55) depending on how much you have to do.  Since you are the professional and been in business for 15 years you should be able to look at a clients hair and quote a price and stick to it, or at least train your staff to do so.  Either way,  that doesn't look good for your business. I'm sure I am not the first person to complain about your business practice, but maybe the first to call you out with the Revdex.com.  To make things easier for your business and clients establish a set price at the beginning THAT'S ALL.         
Regards,
[redacted]

Review: I walked into Bonitas and I was greeted by a stylist. Not very friendly. She greeted me by saying you want your hair done. I said Yes. She told me she couldn't give me a price for my hair. I said I needed to know a price before I sat down. The stylist then said well its should be $35 because of my hair type. I told her ok. I will pay that. Another girl took me to the back to the wash bowl and told me my hair would start at $45 and it might go up once she start blowing drying my hair it all depends on how much work she has to do while blow drying my hair out. I told the second stylist what the other stylist said $35. So I declined and walk out and got my hair done at another Dominican salon which charged me $30 for a blow out. What my complaint is I feel your prices should be laid out and followed. I felt discriminated because of the type of hair I got. A normal salon prices go up by the length of the hair not the type of hair. I'm African American and I have about 2 inches of natural hair and 4 inches of perm. So total my hair is shoulder length. There is no reason why my hair should cost of $35. So I wanted to complain because let's say I only had $35-$45 to pay then she start going up on the price. That would leave both both the client and the business in a conflict that could result in calling the police, all for what for them not coming up with a exact price at the beginning of the consultation. That not for to the client.Desired Settlement: My suggestion to this establishment would have your price shown by either length, type, etc. If they charge more for natural hair it needs to be displayed. If they charge more for longer hair they should have that price displayed.

Business

Response:

Hello Ms. [redacted],I am responding to complaint #[redacted]; this is the first notice I received my apologies for the late response. I do consider these matters serious and at no point would have ignored it. The individual who filed the complaint has no valid reason. She was not styled at our shop. She was told from inception what the cost of a blowout for natural hair is in our shop, however she disagreed with the amount stating that other Dominican shops charged her less. I assumed she had left but, to my surprise I found that she was still trying to negotiate a lower price with one of the stylist. When no one would appease her she left in a huff, and appeared very angry. I have been the owner of Bonita’s in Colonial Heights for six years and have been in business over fifteen years. Bonita’s is a multicultural business. It is a Dominican style salon. 90% of our clientele are African American. The stylist at our salon are either African American or Dominican. Dominicans are also of African descent. Absolutely no one discriminated against anyone due to their hair type. We charge according to the length or the extent of work that goes into the client’s hair. Our clients come to our shop because of the quality of the work we do, and the products we use. We are not your typical Dominican Style Salon. if you have any questions feel free to contact me at [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If you carefully read and comprehend my complaint it clearly stated I was willing to pay $35 when the first stylist quoted me the price. I never tried to negotiate a lower price, so please go back and read my complaint. The ONLY issue I had with this shop is the simple fact coming up with a set price. Don't sit a client down and quote 1 price ($35), and then change it ($45), and then say the price can go up ($45-$55) depending on how much you have to do. Since you are the professional and been in business for 15 years you should be able to look at a clients hair and quote a price and stick to it, or at least train your staff to do so. Either way, that doesn't look good for your business. I'm sure I am not the first person to complain about your business practice, but maybe the first to call you out with the Revdex.com. To make things easier for your business and clients establish a set price at the beginning THAT'S ALL.

Regards,