I am writing to let the Revdex.com know that complaint id # [redacted] has been rectified with the customer, please consider this matter settledAny questions contact Todd at ###-###-####Todd W
To whom it may concern, I am responding to a notice that we had received concerning Mr. [redacted] ***. Mr. [redacted] purchased a 2012 [redacted] on 02/07/2015 and had traded a 2014 [redacted] ram on this vehicle. Mr. [redacted] had stated he had a "pay off" (not a buy out on a lease) through chrysler... financial with all information needed for our dealership to pay off his balance. The purchase price of the [redacted] $28,000 and trade money given for the [redacted] was $30,000.1) With this being an out of state deal, no tax would paid to our facility and state. 2) if a customer is the owner of a vehicle than they can trade the vehicle and get a tax credit. They would pay sales tax on the difference between the sales price and the trade value, instead of paying sales tax on the price of the new vehicle. 3) When a customer's vehicle is a lease, they can't trade the vehicle because the leasing company owns it. The dealer has to buy the vehicle from the leasing company. Since they cannot trade it, they have to pay tax on the sale price of the new vehicle. With trade equity being $2,000, there would no taxes needed as well. This was gone over multiple times through email (which Mr. [redacted] and myself have) and in at our facility at the time of pick up and still we were never informed of a lease buy out. It was not until our clerk had called chrysler financial to pay off the loan did we learn there was no loan but a buy out through them. Mr. [redacted] had called by phone on Monday 02/09/2015 stating he was at a notary and needed to pay tax to his state of Vermont, At which point our sales manager told him this is no problem we could fix his paperwork and put the tax in and mail him a check that day, Mr. [redacted] declined to do this because he did not want his payment to go up. This was a very easy fix and the proper fix for both sides for a very unfortunate misunderstanding in which was denied by Mr. ***. Daniel C [redacted] Bonner Chevrolet [redacted] Kingston PA 18704
I am writing to let the Revdex.com know that complaint id # [redacted] has been rectified with the customer, please consider this matter settledAny questions contact Todd at ###-###-####Todd W
To whom it may concern, I am responding to a notice that we had received concerning Mr. [redacted] ***. Mr. [redacted] purchased a 2012 [redacted] on 02/07/2015 and had traded a 2014 [redacted] ram on this vehicle. Mr. [redacted] had stated he had a "pay off" (not a buy out on a lease) through chrysler... financial with all information needed for our dealership to pay off his balance. The purchase price of the [redacted] $28,000 and trade money given for the [redacted] was $30,000.1) With this being an out of state deal, no tax would paid to our facility and state. 2) if a customer is the owner of a vehicle than they can trade the vehicle and get a tax credit. They would pay sales tax on the difference between the sales price and the trade value, instead of paying sales tax on the price of the new vehicle. 3) When a customer's vehicle is a lease, they can't trade the vehicle because the leasing company owns it. The dealer has to buy the vehicle from the leasing company. Since they cannot trade it, they have to pay tax on the sale price of the new vehicle. With trade equity being $2,000, there would no taxes needed as well. This was gone over multiple times through email (which Mr. [redacted] and myself have) and in at our facility at the time of pick up and still we were never informed of a lease buy out. It was not until our clerk had called chrysler financial to pay off the loan did we learn there was no loan but a buy out through them. Mr. [redacted] had called by phone on Monday 02/09/2015 stating he was at a notary and needed to pay tax to his state of Vermont, At which point our sales manager told him this is no problem we could fix his paperwork and put the tax in and mail him a check that day, Mr. [redacted] declined to do this because he did not want his payment to go up. This was a very easy fix and the proper fix for both sides for a very unfortunate misunderstanding in which was denied by Mr. ***. Daniel C [redacted] Bonner Chevrolet [redacted] Kingston PA 18704