Bonner General Hospital, Inc.

Dear Customer,March 10, 2017, 12:pm Delivered, Front Door/PorchWEBSTER, NY 14580 The tracking information on package shows it was delivered to you via local post officeCan you please contact your local post office regarding your package.Thanks--Indoo Customer Service*** OrderID#:
***

Complaint: ***
I am rejecting this response because:I have no way of contacting the business because they did not give any contact information where I should send the information they requested. I only have a postal address, and I will attempt to send the information in that manner, realizing that it is not a reliable method. When I try to access the website for the business to obtain a customer service email address, I get a error message
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because:I asked for tracking information multiple times and did not recieve anythingNow you're telling me my book has not even been delivered to me, and I hAve to check with my post office? Which post office? Can I get an exact location? I am on a business trip and the nonsense you have put me through is a bt waste of time

Dear Customer,Great to hear from you.We are sorry about your orderYou can return the item to the following addressWe will issue full refund as soon as we receive the packageWe will reimburse you for the shipping charges for *** media mailOnce again we apologize for the inconvenience caused
to youPlease let us know if you have any questions.*** ***
*** *** **
*** ** ***ThanksAnusha M--Indoo Customer ServiceAlibris OrderID#: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, find that this resolution is basic satisfactory to me. Only one thing, I am not satisfactory with the partial refundthe seller indoo.com made a refund of $to me, seller deducted shipping cost of $from the full refundSeller is located in NJ, but chose global mail and delivered the order so lately for me, this is seller's faultSeller should not deduct the $3.99, seller needs to refund the $to me.Again, thank Revdex.com very much for helping!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Customer,Great to hear from you.Your order was shipped on May via USPS media mailThe arrival expectation is to business days. Tracking HistoryDate Time Location Status6/03/4:AM ** *** ** *** ** ***You should receive it shortlyPlease let us know if you have
any questions.Thanks--Indoo Customer ServiceAmazon OrderID#: ***

Dear Buyer, The order was shipped via *** *** mail with tracking# http://***/?trackingnumber=*** You should receive it shortly. Thanks--Indoo CS

Dear Customer,Tracking HistoryDate Time Location Status10/13/11:AM ** *** ** *** *** ***The tracking information on package shows it was delivered to you via local post officeCan you please contact your local post office regarding your package.Thanks--Indoo Customer Service

Dear Customer,We issued refund to your account via [redacted] payments.Thanks--Indoo Customer Service

Dear Customer,Great to hear from you.We are sorry that you did not receive your order until now. We are issuing full credit for the cost of the item and the shipping charges involved. In case, if you receive the item, please return it to the following address. We apologize for the inconvenience...

caused to you. Please let us know if you have any questions.INDOO RETURNS[redacted]
[redacted]Thanks--Indoo Customer ServiceBN Transaction ID#: [redacted]

Dear Customer,Great to hear from you.Your order was shipped on Fri Oct 02 2015 via USPS media mail. The arrival expectation is 7 to 14 business days. In some cases, mail sent Special Standard rate may take 21 business days or longer to arrive.If you do not receive the item by Thu Oct 22 2015, please...

contact us. Please let us know if you have any questions. -

Dear Customer,Great to hear from you.We are sorry that you did not receive your order until now. We are issuing full credit for the cost of the item and the shipping charges involved. In case, if you receive the item, please return it to the following address. We apologize for the inconvenience...

caused to you. Please let us know if you have any questions.INDOO RETURNS[redacted]
 [redacted]Thanks--Indoo Customer ServiceBN Transaction ID#: [redacted]

I am rejecting this response because: This is the EXACT email I have gotten twice already, not answering a SINGLE question or request I have (ie. tracking number?).  This is the THIRD time I've gotten the same email, ver batim. -

Dear Customer,Tracking HistoryDate Time Location Status9/26/2015 10:37 AM ET [redacted]The tracking information on package shows it was delivered to you via local post office. Can you please contact your local post office regarding your package. The package was delivered within the...

estimated delivery date of Oct 5th.Thanks--Indoo Customer Service[redacted] OrderID#: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Buyer, We issued refund to your account yesterday via [redacted] Please let us know if we can be of any help. Thanks--Indoo Customer Service

Dear Customer,Great to hear from you.We could not find anything in our system for your email. Can you please send your [redacted] Order Id, which will really help us to track your order.Thanks[redacted]--Indoo Customer Service

You can return the item to the following address. We will issue full refund as soon as we receive the package. We will reimburse you for the shipping charges for USPS media mail. Once again we apologize for the inconvenience caused to you. Please let us know if you have any questions.INDOO RETURNS[redacted]
 [redacted] Thanks--Indoo CS