This letter is in reference to what I hope is a resolution of this complaintI spoke to [redacted] on Tuesday, 11/4/and made arrangements to see her and review the job at 11:AM on Wednesday, 11/5/in hopes of resolving the problemsOur conversation was calm and courteousOn Wednesday, 11/5/14, I checked the overnight messages and on our answer machine, there was a message from ***She stated that she did not need me to come any longerShe called at 8:AM on 11/5/to confirm that I was not needed and said that she had a handy friend come over and fix the problemShe said something about lights, but she thought it was strangeIt is my hope that this is resolved Thank you, [redacted] President Bonnet Sales and Service, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company was unwilling to respond to my call for service during the needed timeIt seems strange that the door would malfunction a few days after they had made repairsThe man that I spoke to was rude, patronizing and unwilling to come to my house which I believe the company should have felt a responsibility to do because they had been there a few days priorOf course he would deny that he had been drinking but his conduct made me suspicious otherwisePerhaps he hadn't been drinking; I have no exact way of knowingI stand by my earlier complaint.Regards, [redacted]
This letter is in reference to what I hope is a resolution of this complaintI spoke to [redacted] on Tuesday, 11/4/and made arrangements to see her and review the job at 11:AM on Wednesday, 11/5/in hopes of resolving the problemsOur conversation was calm and courteousOn Wednesday, 11/5/14, I checked the overnight messages and on our answer machine, there was a message from ***She stated that she did not need me to come any longerShe called at 8:AM on 11/5/to confirm that I was not needed and said that she had a handy friend come over and fix the problemShe said something about lights, but she thought it was strangeIt is my hope that this is resolved Thank you, [redacted] President Bonnet Sales and Service, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company was unwilling to respond to my call for service during the needed timeIt seems strange that the door would malfunction a few days after they had made repairsThe man that I spoke to was rude, patronizing and unwilling to come to my house which I believe the company should have felt a responsibility to do because they had been there a few days priorOf course he would deny that he had been drinking but his conduct made me suspicious otherwisePerhaps he hadn't been drinking; I have no exact way of knowingI stand by my earlier complaint.Regards, [redacted]