Bonneville Billing & Collections

I'm sorry that Ms [redacted] didn't have a better experience with our company I'm not sure how to respond to this because it's not a complaint but rather a statement If Ms [redacted] would like to contact me directly at [redacted] I would be more than happy to see if we can come up with an agreement that would satisfy both parties.Sincerely,Rich F [redacted] NW Regional ManagerBonneville Billing & Collections

A letter stating accounts removed from credit on it's way to Mr [redacted]

Complaint: [redacted] I am rejecting this response because: This is a re-posted complaint because Revdex.com took it down even though it was not resolved and refused to put it backI had a couple of items that went to collections several years before I ever contacted themOne of those things was something I owed to an old apartment complex in which I had livedYears later I was trying to find a new apartment so I wanted to make payments on my debt to show the new potential land lords that I was fixing my old issuesI stupidly called Bonneville which had left me alone for all of those yearsThe man on the phone refused, absolutely refused to send me any paperwork or anything that had the amount on it or that proved they were realNothingI hung up and decided I would wait until I could get out to their locationI was unable to get out there for a couple of months because Vancouver, WA is a hour bus trip for meDuring the time I did not contact them they made phone calls but left me alone otherwiseWhen I was able to get out to the location the woman in the office said that if ever anything happened and I couldn't make a payment to contact them and they would work something outWe all know that is a lieI was told by multiple people that after making months of payments they would call me and work out something with the interestThat never happenedThen I missed a paymentI moved and my work cut my hours that week and I lost the amount of money that would have gone towards paying that bill plus someBonneville filed with the court over one missed paymentNow I have that on my credit report in addition to the actual collections reportI’ve no idea if that will come off even when I payAlso, the person who responded to my first complaint that was posted on this site was not the same as the one who signed the court papersClearly it is best to not start paying Bonneville as that is what triggers their aggression but they leave you alone if you do not start paying them at all I would like them to retract the court order and get it off of my credit reportI would like them to deal with the fact that I will resume payments in OctoberSincerely, [redacted] ***

I'm sorry that Ms*** feels like she has been treated unfairly by Bonneville. If she would like to contact me directly I would be more than happy to assist her and answer her questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Bonnevile for the
letter, I sent it to *** and it is exactly what they needed and now I can get an apartment with them!Sincerely, *** ***

I'm sorry that Ms*** had a poor experience with our company. I am including a copy of the letter she requested.*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because: My request to receive Information that Bonneville collections claims that they are NOT required to provide me with is a Contract or anything with my signature on it! I mean, I have never lived at the address where the services were obtained nor have I ever authorized any one to use my personal information to receive goods or services at that addressBonneville collections sent me a bill...Any one can create a bill as there are thousands of templates on the internet to do soI am mentally and emotionally distraught that this bootleg company continues to report inaccurate information to the credit bureaus, as is there practiceThis can be proven by the countless complaints that are filed against themIf Bonneville does Not produce a contract, A credit card payment receipt or anything else with my signature on it..this Debt can no longer be reportedHowever, If they refuse to remove these accounts from my credit file, I will seek a legal remedy
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I would like  copy of the letter sent to the credit bureaus, mailed to me at my address:  [redacted]
Sincerely,
[redacted]

A letter stating accounts removed from credit on it's way to Mr. [redacted]

I'm sorry that Ms. [redacted] didn't have a better experience with our company.  I'm not sure how to respond to this because it's not a complaint but rather a statement.  If Ms. [redacted] would like to contact me directly at[redacted] I would be more than happy to see if we can come up with an...

agreement that would satisfy both parties.Sincerely,Rich F[redacted]NW Regional ManagerBonneville Billing & Collections.

I have attached the information on Mr. [redacted]s unpaid debts, we have previously responded to him with this information.  The letters we have received from Mr. [redacted] are asking for information we are not required to provide, they are letters one would find on the internet to try and repair...

one's credit report.

Attached is the information the complainant requested.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because: This is a re-posted complaint because Revdex.com took it down even though it was not resolved and refused to put it back. I had a couple of items that went to collections several years before I ever contacted them. One of those things was something I owed to an old apartment complex in which I had lived. Years later I was trying to find a new apartment so I wanted to make payments on my debt to show the new potential land lords that I was fixing my old issues. I stupidly called Bonneville which had left me alone for all of those years. The man on the phone refused, absolutely refused to send me any paperwork or anything that had the amount on it or that proved they were real. Nothing. I hung up and decided I would wait until I could get out to their location. I was unable to get out there for a couple of months because Vancouver, WA is a 3 hour bus trip for me. During the time I did not contact them they made phone calls but left me alone otherwise. When I was able to get out to the location the woman in the office said that if ever anything happened and I couldn't make a payment to contact them and they would work something out. We all know that is a lie. I was told by multiple people that after making 3 months of payments they would call me and work out something with the interest. That never happened. Then I missed a payment. I moved and my work cut my hours that week and I lost the amount of money that would have gone towards paying that bill plus some. Bonneville filed with the court over one missed payment. Now I have that on my credit report in addition to the actual collections report. I’ve no idea if that will come off even when I pay. Also, the person who responded to my first complaint that was posted on this site was not the same as the one who signed the court papers. Clearly it is best to not start paying Bonneville as that is what triggers their aggression but they leave you alone if you do not start paying them at all.
I would like them to retract the court order and get it off of my credit report. I would like them to deal with the fact that I will resume payments in October. Sincerely,[redacted]