Bonnie Brae Repair Shop

6/9/@ 2:30PM by phoneMs [redacted] and I (Joe Gebhardt) have discussed her complaint and agreed that Davidson Gebhardt Chevrolet would address her continued power steering leak and do our best to remedy the issueWe agreed that DG Chevy would pick up her vehicle at her residence at 5:30PM, 6/16/and provide her with a loaner car.Furthermore, Ms [redacted] will provide receipts from her A/C failure repaired at another shopI explained that we would review that repair and try to determine if our previous repair to her engine contributed to the A/C failure she experienced a few days after her visit to our store.Once the vehicle is repaired we will continue dialogue to resolve all concerns

Mr [redacted] came to our store for the first and only time on May 6, Apparently he had experienced air conditioning problems with his vehicle for some timeAttempts by other dealers to fix the issue had been unsuccessfulConsequently, the customer was understandably upset and expressed his frustration visibly upon arrival.We diagnosed the problem and found the A/C system was low on refrigerantWe added lbsof refrigerant, recharged the A/C and billed the customer for that work at $110.44.At this point the customer became more agitatedWhen we offered to address his concerns further, the customer refused additional assistanceOur Service Manager, Sales Manager and our General Manager all whom attempted to defuse a contentious situation.Nevertheless, if we have failed to correct Mr Wait's problem we will pursue that matter further should he allow us to do so.Joe G [redacted]

Complaint: [redacted] I am rejecting this response because: the response is a complete fabricationI'm our opinion, Davidson gebhart does not conduct business in an ethical manner.our opinion Davidson gebhart does not conduct business in an ethical manner Regards, [redacted] ***

Ms [redacted] brought us her [redacted] on February 24, She requested an oil change and to address some fluid leaksWe charged her $for that service including parts, labor and tax.Additionally we addressed the fluid leaks and found that the power steering pump was leaking and the front engine cover was leaking as wellBoth those repairs were completed under warranty at no charge.Upon review of the subsequent A/C hose issue, we determined that this problem was unrelated to the repairs that we completedHowever, when the customer engaged a family member who disputed our position, we offered to re-examine the A/C problems.Although we disagree on our responsibility for the failure of the A/C, we would still agree to assist her with the repair.Thus far messages left for her by our service manager have not been returned as of this date in late May, 2016.Joe Gebhardt

[redacted] [redacted] Good morningWe’re writing to bring your office up to speed on the resolution on this complaint, # [redacted] , for Ms***“We, Davidson Gebhardt Chevrolet, have repaired the Power Steering leak at no chargeFurthermore we have agreed to split the A/C bill repaired at an independent shop, 50/50.We are sending Ms [redacted] a check in the amount of $to help offset the expense incurred by her months and 4,miles after our initial engine repair was completed.Ms [redacted] has verbally agreed this resolution will satisfy her complaint on 6-23-2016.” We hope this resolution closes this complaint and keeps our A+ rating with the Revdex.com in good standingBest Regards,Scott H [redacted] Davidson-Gebhardt ChevroletSubaru of Loveland [redacted] [redacted] Email: [redacted]

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*** *** *** *** ***Hi ***,Joe Gebhardt and I worked out a solution to the issue with my car It looks like the case was again closed before we could add that resolution Davidson Gebhardt did find the power steering leak and agreed to fix it again They also filled my car with gas and detailed it before having it brought to my workplace to exchange for their vehicle They did receive a copy of my bill from Windsor Auto Repair for the hose leak MrJoe Gebhardt stated that they did not feel this was the mechanics doing because of the time frame between when the hose broke and when they had initially worked on my car However I continue to believe that is the case due to the fact that the AC leak began less than hours after receiving my car back We did come to an agreement that they would split the cost of the AC hose leak and I would receive a check with the refund of half the amount equalling $ I did agree to these terms.Thank you,*** ***

We sent Ms*** her title via certified mail on Jan 31st The title work and title were sent back to our dealership on Feb 22nd because it was not picked upWe will hand deliver the title to our customerIf there were any expenses associated with the delay of the title receipt, we
will be happy to reimburse the customer for those charges.Chris Gebhardt - General Manager

Mr *** came to our store for the first and only time on May 6, Apparently he had experienced air conditioning problems with his vehicle for some timeAttempts by other dealers to fix the issue had been unsuccessfulConsequently, the customer was understandably upset and expressed his
frustration visibly upon arrival.We diagnosed the problem and found the A/C system was low on refrigerantWe added lbsof refrigerant, recharged the A/C and billed the customer for that work at $110.44.At this point the customer became more agitatedWhen we offered to address his concerns further, the customer refused additional assistanceOur Service Manager, Sales Manager and our General Manager all whom attempted to defuse a contentious situation.Nevertheless, if we have failed to correct Mr Wait's problem we will pursue that matter further should he allow us to do so.Joe G***

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*** *** *** *** * *** *** *** *** *** *** ***Good morning. We’re writing to bring your office up to speed on the resolution on this complaint, #***, for Ms***. “We, Davidson Gebhardt Chevrolet, have repaired the Power Steering leak at no chargeFurthermore we have agreed to split the A/C bill repaired at an independent shop, 50/50.We are sending Ms*** a check in the amount of $to help offset the expense incurred by her months and 4,miles after our initial engine repair was completed.Ms*** has verbally agreed this resolution will satisfy her complaint on 6-23-2016.” We hope this resolution closes this complaint and keeps our A+ rating with the Revdex.com in good standing. Best Regards,Scott H*** Davidson-Gebhardt ChevroletSubaru of Loveland*** ** ***
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We sent Ms*** her title via certified mail on Jan 31st The title work and title were sent back to our dealership on Feb 22nd because it was not picked upWe will hand deliver the title to our customerIf there were any expenses associated with the delay of the title receipt, we
will be happy to reimburse the customer for those charges.Chris Gebhardt - General Manager

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*** *** *** *** ***Dear MsSharf,I saw the email today stating that the complaint had been closed I had not realized that you attached a statement from Davidson onto my last email from you I do have a rebuttal to that statement now that I have read it Is there anyway we can open that back up or should I file another one The power steering leak they speak of fixing is the current leak I have in my car that I was recently told by a local shop would cost me thousands to fix I have also NEVER been contacted by Art the service manager I was told he would and still has not to this day The service advisor has never had any trouble getting ahold of me so I feel they have an accurate number for me, if not it is 970-310-and they can anytime day or night I would gladly accept this call They have offered nothing to rectify this situation and I find it offensive that they stated they have If MrJoe Gehardt would like to call me personally I would love to speak to him about the incompetence in his service department.Thank you,*** ***

6/9/@ 2:30PM by phoneMs *** and I (Joe Gebhardt) have discussed her complaint and agreed that Davidson Gebhardt Chevrolet would address her continued power steering leak and do our best to remedy the issueWe agreed that DG Chevy would pick up her vehicle at her residence at 5:30PM, 6/16/and provide her with a loaner car.Furthermore, Ms *** will provide receipts from her A/C failure repaired at another shopI explained that we would review that repair and try to determine if our previous repair to her engine contributed to the A/C failure she experienced a few days after her visit to our store.Once the vehicle is repaired we will continue dialogue to resolve all concerns

Ms *** brought us her *** on February 24, She requested an oil change and to address some fluid leaksWe charged her $for that service including parts, labor and tax.Additionally we addressed the fluid leaks and found that the power steering pump was leaking and the front
engine cover was leaking as wellBoth those repairs were completed under warranty at no charge.Upon review of the subsequent A/C hose issue, we determined that this problem was unrelated to the repairs that we completedHowever, when the customer engaged a family member who disputed our position, we offered to re-examine the A/C problems.Although we disagree on our responsibility for the failure of the A/C, we would still agree to assist her with the repair.Thus far messages left for her by our service manager have not been returned as of this date in late May, 2016.Joe Gebhardt

Complaint: ***
I am rejecting this response because: the response is a complete fabricationI'm our opinion, Davidson gebhart does not conduct business in an ethical manner.our opinion Davidson gebhart does not conduct business in an ethical manner
Regards,
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*** *** *** *** ***Hi ***,Joe Gebhardt and I worked out a solution to the issue with my car? It looks like the case was again closed before we could add that resolution? Davidson Gebhardt ? did find the power steering leak and agreed to fix it again? They also filled my car with gas and detailed it before having it brought to my workplace to exchange for their vehicle? They did receive a copy of my bill from Windsor Auto Repair for the hose leak? MrJoe Gebhardt stated that they did not feel this was the mechanics doing because of the time frame between when the hose broke and when they had initially worked on my car? However I continue to believe that is the case due to the fact that the AC leak began less than hours after receiving my car back? We did come to an agreement that they would split the cost of the AC hose leak and I would receive a check with the refund of half the amount equalling $? I did agree to these terms.Thank you,*** ***

[redacted]
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[redacted]Dear Ms. Sharf,I saw the email today stating that the complaint had been closed.  I had not realized that you attached a statement from Davidson onto my last email from you.  I do have a rebuttal to that statement now that I have read it.  Is there anyway we can open that back up or should I file another one.  The power steering leak they speak of fixing is the current leak I have in my car that I was recently told by a local shop would cost me thousands to fix.  I have also NEVER been contacted by Art the service manager.  I was told he would and still has not to this day.  The service advisor has never had any trouble getting ahold of me so I feel they have an accurate number for me, if not it is 970-310-5128 and they can anytime day or night.  I would gladly accept this call.  They have offered nothing to rectify this situation and I find it offensive that they stated they have.  If Mr. Joe Gehardt would like to call me personally I would love to speak to him about the incompetence in his service department.Thank you,[redacted]

[redacted] 
[redacted]Good morning. We’re writing to bring your office up to speed on the resolution on this complaint, #[redacted], for Ms. [redacted]. “We, Davidson Gebhardt Chevrolet, have repaired the Power Steering leak at no charge. Furthermore we have agreed to split the A/C bill repaired at an independent shop, 50/50.We are sending Ms. [redacted] a check in the amount of $272.40 to help offset the expense incurred by her 3 months and 4,931 miles after our initial engine repair was completed.Ms. [redacted] has verbally agreed this resolution will satisfy her complaint on 6-23-2016.” We hope this resolution closes this complaint and keeps our A+ rating with the Revdex.com in good standing. Best Regards,Scott H[redacted] Davidson-Gebhardt ChevroletSubaru of Loveland[redacted]Email: [redacted]

Ms [redacted] brought us her 2011 [redacted] on February 24, 2016. She requested an oil change and to address some fluid leaks. We charged her $47.10 for that service including parts, labor and tax.Additionally we addressed the fluid leaks and found that the power steering pump was leaking and the front...

engine cover was leaking as well. Both those repairs were completed under warranty at no charge.Upon review of the subsequent A/C hose issue, we determined that this problem was unrelated to the repairs that we completed. However, when the customer engaged a family member who disputed our position, we offered to re-examine the A/C problems.Although we disagree on our responsibility for the failure of the A/C, we would still agree to assist her with the repair.Thus far messages left for her by our service manager have not been returned as of this date in late May, 2016.Joe Gebhardt

6/9/2016 @ 2:30PM by phoneMs [redacted] and I (Joe Gebhardt) have discussed her complaint and agreed that Davidson Gebhardt Chevrolet would address her continued power steering leak and do our best to remedy the issue. We agreed that DG Chevy would pick up her vehicle at her residence at 5:30PM, 6/16/2016 and provide her with a loaner car.Furthermore, Ms [redacted] will provide receipts from her A/C failure repaired at another shop. I explained that we would review that repair and try to determine if our previous repair to her engine contributed to the A/C failure she experienced a few days after her visit to our store.Once the vehicle is repaired we will continue dialogue to resolve all concerns.

Mr [redacted] came to our store for the first and only time on May 6, 2016. Apparently he had experienced air conditioning problems with his vehicle for some time. Attempts by other dealers to fix the issue had been unsuccessful. Consequently, the customer was understandably upset and expressed his...

frustration visibly upon arrival.We diagnosed the problem and found the A/C system was low on refrigerant. We added 1.8 lbs. of refrigerant, recharged the A/C and billed the customer for that work at $110.44.At this point the customer became more agitated. When we offered to address his concerns further, the customer refused additional assistance. Our Service Manager, Sales Manager and our General Manager all whom attempted to defuse a contentious situation.Nevertheless, if we have failed to correct Mr Wait's problem we will pursue that matter further should he allow us to do so.Joe G[redacted]