On January 17, a customer put a handbag in "layaway"We do layaway as an accommodation for anyone who wishesOur deposit is 1/of purchase priceThe item was $$is 1/My employee took $because the customer was coming in with more deposit within one week On 2-5-my employee left a voice mail explaining it was a "reminder" Customer called back and began yelling at me (I am the owner) that she had days from purchaseI explained it was a reminder because she stated to remind her if she didn't return in a weekShe continued yelling at me! I could not get her to stop yellingNothing I said was getting across I didn't ask or expect to see her on I only was trying to let her know we were reminding her of her layawayShe continued yelling at me She called one of my employees a racistShe said she would report me to Channel FoxShe kept on screamingMy expectation was to have a conversation of "just a reminder"It escalated immediately to a screaming level My policy on layaway is daysNo refunds of deposits Somehow, this just became a HUGE misunderstandingIn over years of being a retail store, I have never experienced anything like this I would apologize, I am not sure whyI have never had anyone misunderstand me in such a mannerWe only wanted to remind herNothing moreThe customer went crazy on me for no earthly reasonI explained (or tried to explain) it was a reminder She would not stop yellingI am sad for all the understanding I am mailing a check for her deposit right this moment Bonnie
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Mr [redacted] , YES!!! I would appreciate my refund of $30! Thank You! However, Bonnie is not telling the truthWhen I made the transaction to put the purse in the layaway, I asked the lady S [redacted] how much do I need to put down? She told me $dollars would put it in the LayawayI said to her, "really" I told her, let me go to the car and get the money from my husbandMy husband gave me $I told S [redacted] instead of putting down $dollars, I will put down $dollars, because I really liked the purseShe then told me, I had up to days to get it outI told her, no worries, I am getting it out and I said if my disability check comes, I will try getting it out in about a week and a half, but if not I will be here within daysTruthfully, if she had said $36, I would have put $dollars on it Secondarily, I did NOT call her back yelling! Why would I do that? She called to remind me, which was nice and I was excited cause I knew hubby was going to get it for me Saturday 2/8/I really was pleasant when I called back, but Bonnie was so rude and when I asked her why was she talking to me that way, she told me off and then hung up on me while I was talkingI called back and told her I wanted the name of the person who spoke so rudely to me and that I wanted to report herto the manager or corporatesI had no idea it was Bonnie herselfShe humiliated me even further, by arrogantly and rudely informing me that she is corporate, she is Bonnie and that she is the owner and basically complaints gets no higher than herShe made me feel it was okay for her to be rude and I didn't have a leg to stand onShe tells me to "enjoy your day and come get your purse!!! And she hung up on me right in the middle of me talking :-( By the 3rdCall I am furious and told her, I have never been treated like this before, and I hope this isn't because I am a black woman or you think I can't afford it, I will be calling channel regarding your bad customer service treatment from your storeAt which point she hung up on me againUnbelievable! Think about it, anyone would be angry! All, she had to say was, Mrs [redacted] , I am just having a bad day- I apologize for any misunderstandingAnd, I would have understood, but she was rude, demanding and inconsiderate of my feelings, and I feel NO ONE, should have to be subjected such bad treatmentSo, Bonnie lied to you about the circumstances, however (unfortunately), I knew she would Normally, I would let it goBut, because of her rudeness and lack of considerationI Feel that I deserve my $dollars back and that this should not happen to anyone elsePlease make sure she does, because she is determined not to follow throughOnce again Thank You, Mr [redacted] Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Mr***,
YES!!! I would appreciate my refund of $30! Thank You! However, Bonnie is not telling the truthWhen I made the transaction to put the purse in the layaway, I asked the lady S*** how much do I need to put down? She told me $dollars would put it in the LayawayI said to her, "really" I told her, let me go to the car and get the money from my husbandMy husband gave me $I told S*** instead of putting down $dollars, I will put down $dollars, because I really liked the purseShe then told me, I had up to days to get it outI told her, no worries, I am getting it out and I said if my disability check comes, I will try getting it out in about a week and a half, but if not I will be here within daysTruthfully, if she had said $36, I would have put $dollars on it
Secondarily, I did NOT call her back yelling! Why would I do that? She called to remind me, which was nice and I was excited cause I knew hubby was going to get it for me Saturday 2/8/I really was pleasant when I called back, but Bonnie was so rude and when I asked her why was she talking to me that way, she told me off and then hung up on me while I was talkingI called back and told her I wanted the name of the person who spoke so rudely to me and that I wanted to report herto the manager or corporatesI had no idea it was Bonnie herselfShe humiliated me even further, by arrogantly and rudely informing me that she is corporate, she is Bonnie and that she is the owner and basically complaints gets no higher than herShe made me feel it was okay for her to be rude and I didn't have a leg to stand onShe tells me to "enjoy your day and come get your purse!!! And she hung up on me right in the middle of me talking :-( By the 3rdCall I am furious and told her, I have never been treated like this before, and I hope this isn't because I am a black woman or you think I can't afford it, I will be calling channel regarding your bad customer service treatment from your storeAt which point she hung up on me againUnbelievable! Think about it, anyone would be angry! All, she had to say was, Mrs***, I am just having a bad day- I apologize for any misunderstandingAnd, I would have understood, but she was rude, demanding and inconsiderate of my feelings, and I feel NO ONE, should have to be subjected such bad treatmentSo, Bonnie lied to you about the circumstances, however (unfortunately), I knew she would Normally, I would let it goBut, because of her rudeness and lack of considerationI Feel that I deserve my $dollars back and that this should not happen to anyone elsePlease make sure she does, because she is determined not to follow throughOnce again Thank You, Mr***
Sincerely,
*** ***
***
On January 17, a customer put a handbag in "layaway"We do layaway as an accommodation for anyone who wishesOur deposit is 1/of purchase priceThe item was $$is 1/My employee took $because the customer was coming in with more deposit within one
week.
On 2-5-my employee left a voice mail explaining it was a "reminder".
Customer called back and began yelling at me (I am the owner) that she had days from purchaseI explained it was a reminder because she stated to remind her if she didn't return in a weekShe continued yelling at me! I could not get her to stop yellingNothing I said was getting across.
I didn't ask or expect to see her on I only was trying to let her know we were reminding her of her layawayShe continued yelling at me.
She called one of my employees a racistShe said she would report me to Channel FoxShe kept on screamingMy expectation was to have a conversation of "just a reminder"It escalated immediately to a screaming level.
My policy on layaway is daysNo refunds of deposits.
Somehow, this just became a HUGE misunderstandingIn over years of being a retail store, I have never experienced anything like this.
I would apologize, I am not sure whyI have never had anyone misunderstand me in such a mannerWe only wanted to remind herNothing moreThe customer went crazy on me for no earthly reasonI explained (or tried to explain) it was a reminder She would not stop yellingI am sad for all the understanding.
I am mailing a check for her deposit right this moment.
Bonnie
On January 17, a customer put a handbag in "layaway"We do layaway as an accommodation for anyone who wishesOur deposit is 1/of purchase priceThe item was $$is 1/My employee took $because the customer was coming in with more deposit within one week On 2-5-my employee left a voice mail explaining it was a "reminder" Customer called back and began yelling at me (I am the owner) that she had days from purchaseI explained it was a reminder because she stated to remind her if she didn't return in a weekShe continued yelling at me! I could not get her to stop yellingNothing I said was getting across I didn't ask or expect to see her on I only was trying to let her know we were reminding her of her layawayShe continued yelling at me She called one of my employees a racistShe said she would report me to Channel FoxShe kept on screamingMy expectation was to have a conversation of "just a reminder"It escalated immediately to a screaming level My policy on layaway is daysNo refunds of deposits Somehow, this just became a HUGE misunderstandingIn over years of being a retail store, I have never experienced anything like this I would apologize, I am not sure whyI have never had anyone misunderstand me in such a mannerWe only wanted to remind herNothing moreThe customer went crazy on me for no earthly reasonI explained (or tried to explain) it was a reminder She would not stop yellingI am sad for all the understanding I am mailing a check for her deposit right this moment Bonnie
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Mr [redacted] , YES!!! I would appreciate my refund of $30! Thank You! However, Bonnie is not telling the truthWhen I made the transaction to put the purse in the layaway, I asked the lady S [redacted] how much do I need to put down? She told me $dollars would put it in the LayawayI said to her, "really" I told her, let me go to the car and get the money from my husbandMy husband gave me $I told S [redacted] instead of putting down $dollars, I will put down $dollars, because I really liked the purseShe then told me, I had up to days to get it outI told her, no worries, I am getting it out and I said if my disability check comes, I will try getting it out in about a week and a half, but if not I will be here within daysTruthfully, if she had said $36, I would have put $dollars on it Secondarily, I did NOT call her back yelling! Why would I do that? She called to remind me, which was nice and I was excited cause I knew hubby was going to get it for me Saturday 2/8/I really was pleasant when I called back, but Bonnie was so rude and when I asked her why was she talking to me that way, she told me off and then hung up on me while I was talkingI called back and told her I wanted the name of the person who spoke so rudely to me and that I wanted to report herto the manager or corporatesI had no idea it was Bonnie herselfShe humiliated me even further, by arrogantly and rudely informing me that she is corporate, she is Bonnie and that she is the owner and basically complaints gets no higher than herShe made me feel it was okay for her to be rude and I didn't have a leg to stand onShe tells me to "enjoy your day and come get your purse!!! And she hung up on me right in the middle of me talking :-( By the 3rdCall I am furious and told her, I have never been treated like this before, and I hope this isn't because I am a black woman or you think I can't afford it, I will be calling channel regarding your bad customer service treatment from your storeAt which point she hung up on me againUnbelievable! Think about it, anyone would be angry! All, she had to say was, Mrs [redacted] , I am just having a bad day- I apologize for any misunderstandingAnd, I would have understood, but she was rude, demanding and inconsiderate of my feelings, and I feel NO ONE, should have to be subjected such bad treatmentSo, Bonnie lied to you about the circumstances, however (unfortunately), I knew she would Normally, I would let it goBut, because of her rudeness and lack of considerationI Feel that I deserve my $dollars back and that this should not happen to anyone elsePlease make sure she does, because she is determined not to follow throughOnce again Thank You, Mr [redacted] Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Dear Mr***,
YES!!! I would appreciate my refund of $30! Thank You! However, Bonnie is not telling the truthWhen I made the transaction to put the purse in the layaway, I asked the lady S*** how much do I need to put down? She told me $dollars would put it in the LayawayI said to her, "really" I told her, let me go to the car and get the money from my husbandMy husband gave me $I told S*** instead of putting down $dollars, I will put down $dollars, because I really liked the purseShe then told me, I had up to days to get it outI told her, no worries, I am getting it out and I said if my disability check comes, I will try getting it out in about a week and a half, but if not I will be here within daysTruthfully, if she had said $36, I would have put $dollars on it
Secondarily, I did NOT call her back yelling! Why would I do that? She called to remind me, which was nice and I was excited cause I knew hubby was going to get it for me Saturday 2/8/I really was pleasant when I called back, but Bonnie was so rude and when I asked her why was she talking to me that way, she told me off and then hung up on me while I was talkingI called back and told her I wanted the name of the person who spoke so rudely to me and that I wanted to report herto the manager or corporatesI had no idea it was Bonnie herselfShe humiliated me even further, by arrogantly and rudely informing me that she is corporate, she is Bonnie and that she is the owner and basically complaints gets no higher than herShe made me feel it was okay for her to be rude and I didn't have a leg to stand onShe tells me to "enjoy your day and come get your purse!!! And she hung up on me right in the middle of me talking :-( By the 3rdCall I am furious and told her, I have never been treated like this before, and I hope this isn't because I am a black woman or you think I can't afford it, I will be calling channel regarding your bad customer service treatment from your storeAt which point she hung up on me againUnbelievable! Think about it, anyone would be angry! All, she had to say was, Mrs***, I am just having a bad day- I apologize for any misunderstandingAnd, I would have understood, but she was rude, demanding and inconsiderate of my feelings, and I feel NO ONE, should have to be subjected such bad treatmentSo, Bonnie lied to you about the circumstances, however (unfortunately), I knew she would Normally, I would let it goBut, because of her rudeness and lack of considerationI Feel that I deserve my $dollars back and that this should not happen to anyone elsePlease make sure she does, because she is determined not to follow throughOnce again Thank You, Mr***
Sincerely,
*** ***
***
On January 17, a customer put a handbag in "layaway"We do layaway as an accommodation for anyone who wishesOur deposit is 1/of purchase priceThe item was $$is 1/My employee took $because the customer was coming in with more deposit within one
week.
On 2-5-my employee left a voice mail explaining it was a "reminder".
Customer called back and began yelling at me (I am the owner) that she had days from purchaseI explained it was a reminder because she stated to remind her if she didn't return in a weekShe continued yelling at me! I could not get her to stop yellingNothing I said was getting across.
I didn't ask or expect to see her on I only was trying to let her know we were reminding her of her layawayShe continued yelling at me.
She called one of my employees a racistShe said she would report me to Channel FoxShe kept on screamingMy expectation was to have a conversation of "just a reminder"It escalated immediately to a screaming level.
My policy on layaway is daysNo refunds of deposits.
Somehow, this just became a HUGE misunderstandingIn over years of being a retail store, I have never experienced anything like this.
I would apologize, I am not sure whyI have never had anyone misunderstand me in such a mannerWe only wanted to remind herNothing moreThe customer went crazy on me for no earthly reasonI explained (or tried to explain) it was a reminder She would not stop yellingI am sad for all the understanding.
I am mailing a check for her deposit right this moment.
Bonnie