Initial Business Response /* (1000, 5, 2015/05/12) */
Prior arrangements were made with the homeowner that the warranty on the first door would be taken care of when we delivered the 2nd doorWe do not place an order until we receive a down paymentThe down payment for the 2nd door was received
on 4/There is a to week lead time on the productThe door has been scheduled to be installed on 5/27, at which time the warranty issue will be taken care of
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Door was ordered 10/30/Was told by Eagle Windows Owner project would be complete by end of year Money was sent immediately upon request
Eagle Windows "explanation" is a continuation of lies they tell to cover very poor business and customer practices
Project scheduled for 5/27/2015, only after complaint to Revdex.com
Seven months of waiting for a repair and a single door install is beyond sadHoping other consumers can avoid such a painful experience with this business
Final Business Response /* (4000, 9, 2015/05/22) */
Communication began on 10/31/regarding this project; however, the final revision of the quote was sent on 3/12/Payment for this order was received on 4/and the order was placed
At this time we have spoken to the customer regarding his concerns, and have resolved our differences to both party's satisfaction
Initial Business Response /* (1000, 5, 2015/05/12) */
Prior arrangements were made with the homeowner that the warranty on the first door would be taken care of when we delivered the 2nd doorWe do not place an order until we receive a down paymentThe down payment for the 2nd door was received
on 4/There is a to week lead time on the productThe door has been scheduled to be installed on 5/27, at which time the warranty issue will be taken care of
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Door was ordered 10/30/Was told by Eagle Windows Owner project would be complete by end of year Money was sent immediately upon request
Eagle Windows "explanation" is a continuation of lies they tell to cover very poor business and customer practices
Project scheduled for 5/27/2015, only after complaint to Revdex.com
Seven months of waiting for a repair and a single door install is beyond sadHoping other consumers can avoid such a painful experience with this business
Final Business Response /* (4000, 9, 2015/05/22) */
Communication began on 10/31/regarding this project; however, the final revision of the quote was sent on 3/12/Payment for this order was received on 4/and the order was placed
At this time we have spoken to the customer regarding his concerns, and have resolved our differences to both party's satisfaction