[redacted] 's recent complaint concerning the Taste of Home cookbooks sent to his home has been received and was just forwarded to my attention [redacted] was receiving the books as part of our annual preview programBy ordering books at our special introductory rate, she had enrolled in several series to preview future booksPrior to each book shipping, a letter was sent to her listing the title and price of the next book to be shippedInstructions for canceling each shipment were included if she was not interested in previewing the next bookIn light of [redacted] 's letter, I have cancelled her enrollment in these book seriesNo further books will be sentHer name has been removed from our mailing listsI hope this helps clear up any misunderstandings there may have been regarding the offer receivedAgain, I would like to apologize for the disappointments the [redacted] have encountered with our companySincerely, Customer Care [redacted] Books
*** ***'s recent complaint concerning the book ** *** *** and *** has been received and forwarded to my attentionI would like to confirm how the order for this book was received
by *** Books, and clear up any misunderstandings there may be regarding the offerIn October of
our mail processing center received a prepaid order for the book *** Christmas HolidaysAs stated in the offer, when ordering this book at the special introductory price, Mr*** would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions askedIn March of we notified Mr*** that we would be sending the book ** *** *** and *** for preview unless we were notified of his decision to cancelInstructions for canceling the book shipment were included with the letterWe did not receive a cancellation notice, so we shipped the book on May 7, and invoiced Mr*** per the offer termsPlease note that the back of each invoice includes instructions for returning the preview book at our expenseI have cancelled Mr***'s enrollment in the preview programThe returned book was received on June 11, 2015, clearing the balance on the accountHe should ignore any bills that may cross in the mailI hope this helps clear up any misunderstandingsI apologize for any disappointment Mr*** may have encountered with our companySincerely, Marsha RCustomer Care
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[redacted]'s recent complaint concerning the Taste of Home cookbooks sent to his home has been received and was just forwarded to my attention. [redacted] was receiving the books as part of our annual preview program. By ordering books at our special introductory rate, she had enrolled in...
several series to preview future books. Prior to each book shipping, a letter was sent to her listing the title and price of the next book to be shipped. Instructions for canceling each shipment were included if she was not interested in previewing the next book. In light of [redacted]'s letter, I have cancelled her enrollment in these book series. No further books will be sent. Her name has been removed from our mailing lists. I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments the [redacted] have encountered with our company. Sincerely, Customer Care [redacted] Books
[redacted] 's recent complaint concerning the Taste of Home cookbooks sent to his home has been received and was just forwarded to my attention [redacted] was receiving the books as part of our annual preview programBy ordering books at our special introductory rate, she had enrolled in several series to preview future booksPrior to each book shipping, a letter was sent to her listing the title and price of the next book to be shippedInstructions for canceling each shipment were included if she was not interested in previewing the next bookIn light of [redacted] 's letter, I have cancelled her enrollment in these book seriesNo further books will be sentHer name has been removed from our mailing listsI hope this helps clear up any misunderstandings there may have been regarding the offer receivedAgain, I would like to apologize for the disappointments the [redacted] have encountered with our companySincerely, Customer Care [redacted] Books
*** ***'s recent complaint concerning the book ** *** *** and *** has been received and forwarded to my attentionI would like to confirm how the order for this book was received
by *** Books, and clear up any misunderstandings there may be regarding the offerIn October of
our mail processing center received a prepaid order for the book *** Christmas HolidaysAs stated in the offer, when ordering this book at the special introductory price, Mr*** would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions askedIn March of we notified Mr*** that we would be sending the book ** *** *** and *** for preview unless we were notified of his decision to cancelInstructions for canceling the book shipment were included with the letterWe did not receive a cancellation notice, so we shipped the book on May 7, and invoiced Mr*** per the offer termsPlease note that the back of each invoice includes instructions for returning the preview book at our expenseI have cancelled Mr***'s enrollment in the preview programThe returned book was received on June 11, 2015, clearing the balance on the accountHe should ignore any bills that may cross in the mailI hope this helps clear up any misunderstandingsI apologize for any disappointment Mr*** may have encountered with our companySincerely, Marsha RCustomer Care
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[redacted]'s recent complaint concerning the Taste of Home cookbooks sent to his home has been received and was just forwarded to my attention. [redacted] was receiving the books as part of our annual preview program. By ordering books at our special introductory rate, she had enrolled in...
several series to preview future books. Prior to each book shipping, a letter was sent to her listing the title and price of the next book to be shipped. Instructions for canceling each shipment were included if she was not interested in previewing the next book. In light of [redacted]'s letter, I have cancelled her enrollment in these book series. No further books will be sent. Her name has been removed from our mailing lists. I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments the [redacted] have encountered with our company. Sincerely, Customer Care [redacted] Books