[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
May 23, 2015
Revdex.com
[redacted]
Trade Practices Consultant
Dear Ms. [redacted],
Good Day!Once again, we would like to thank you for bringing this up to our...
attention. In reference to the complaint made by the nephew of our client Mr. [redacted], although it's true that we did obtained the client's credit card information and charged him $3443.75. The service(s) that was connection to the said charged was carefully discussed to the author/client, he had full knowledge on what he would be getting and with the turnaround time as well. We understand and respect their decision however that they would like to cancel the service and with their request for a refund. But we would like to reiterate that it was not in our intention and in the fullest knowledge that it to be tagged as a "Predatory sales tactic" to the elderly. We however had made the necessary steps dealing with the sales person handling the account. We also have recordings that would prove that as well.We would like to inform your office that we have already refunded the FULL amount of $3443.75 back to the author's credit card account. So in line with this, we would like consider this case closed and settled.Sincerely,[redacted]Sales and Operations ManagerBookVenture Publishing LLC
February 19, 2015Revdex.com
[redacted]
Trade Practices ConsultantDear **. [redacted],Good Day!Thank you for bringing this up to our attention. It actually came as a surprise on our end that such complaint would be filed by the customer. Nonetheless, we would like to assure...
that things have been settled prior to us being notified of the complaint. Our sales person/consultant **. [redacted] had in fact spoken with the author yesterday, Feb. 18, 2015 and had never raised the issue of asking for a refund. Her concern was that she is having computer issues on her end that she is unable to send (as she thinks) because of the failure notices she receives whenever she sends an email. As of this writing, we in the company continues to work on her project as agreed and she is fully aware of the progress as well. In line with this, there had been continuous correspondence from our author service representative **. [redacted] from Jan. 21, 2015 up until Feb. 18, 2015 with the corresponding response as well from the client. We certainly understand that what may had prompted the author in making such complaint was her inability to contact us via phone and some issues with the email. However, this does not impede us from fulfilling our task as agreed by the time she made the purchase. In behalf of the company, I could categorically say that we will remain to our promise of total customer satisfaction and on time delivery.Thank you!Sincerely,[redacted]Publishing & Marketing Manager
Dear Mr. [redacted],Greetings!Thank you for bringing up this concern. We take great care to ensure that important matters such as this are properly managed. We would like to make it known that Book Venture Publishing is legitimate, it has been in the business for 3 years, it has started on the...
1st of December of 2013 in Ishpeming, Michigan.It is apparent that our headquarter has been owned by the bank in which we have rented for 3 years. We would like to inform you that our company is growing and we are currently in the process of moving to another businesss location to accomodate additional staff to better serve you. We look forward to continue doing business with you to the best of our abilities. [redacted] your is Bookventure's Marketing Consultant will contact you to best assist you. May you please be informed that our consultants are not in the office all the time due to their demand of work such as travelling to another location for Book fair and other marketing services that needs their presence.I hope that we have been able to fully address all your concerns. We really appreciate your cooperation in this regard. If you have any queries arising from the above then please do not hesitate to contact at [redacted] ext [redacted] or email me at [redacted]@bookventure.com.Sincerely yours,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], I am writing with reference to situation 03/08/17. We take great care to ensure that important matters such as this are properly managed, wherein you have spoke with [redacted] and was explained thoroughly with the payments and services in detail, which you have understood...
and agreed to send Revdex.com response as case settled. We hope that we have been able to fully address all your concerns and hope also that this will provide a basis for continuing our service with you. If you have any queries please do not hesitate to contact [redacted], she will be able to discuss any concern you may have. [redacted] Author will send Revdex.com response as case resolved. Sincerely yours, [redacted]
[A default letter is provided here which indicates your accep[redacted]ce of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your rejection of the...
business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Dear [redacted] (Revdex.com) Re: Complaint ID: [redacted]Thank you so much for managing to get book Venture Publishing to pay me what I am owed up to date. They paid into my account £227.68, which believe is what they owe myself up until the last quarter ending in June.This takes care of the first part of the complaint but the second part, which is potentially the most important part, has yet to be resolved:I have just checked my sales report on their website and it has still not been amended back to the original 80% percentage figures as originally agreed. As explained before BV have reduced the amount of royalties owed to myself per paper back book sold to 50%, that is from £16.78 to £10.29 for each paper back sold at $20.97. They have the correct figures for the Kindle versions being sold, i.e. $3.19 royalties per $3.99 Kindle version sold but it is not correct for the paper back version. Please could you kindly get them to put it back to what it was. To be clear, the monies just received (£227.68) was paid at the correct 80% rate. Kindest regards [redacted]
Hi Mr. [redacted],I have already requested our finance department to wire the £237.82 to your account. The reason why you are now getting £10.29 for your royalty is that we made a mistake in our end. We thought that you availed for the 100% royalty. I've checked our records/forms and the...
royalty that you are getting is 80%. Those royalties that we have wired to your account before was based on 100% royalty. Thank you.[redacted]Bookventure Publishing
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
May 23, 2015
Revdex.com
[redacted]
Trade Practices Consultant
Dear Ms. [redacted],
Good Day!Once again, we would like to thank you for bringing this up to our...
attention. In reference to the complaint made by the nephew of our client Mr. [redacted], although it's true that we did obtained the client's credit card information and charged him $3443.75. The service(s) that was connection to the said charged was carefully discussed to the author/client, he had full knowledge on what he would be getting and with the turnaround time as well. We understand and respect their decision however that they would like to cancel the service and with their request for a refund. But we would like to reiterate that it was not in our intention and in the fullest knowledge that it to be tagged as a "Predatory sales tactic" to the elderly. We however had made the necessary steps dealing with the sales person handling the account. We also have recordings that would prove that as well.We would like to inform your office that we have already refunded the FULL amount of $3443.75 back to the author's credit card account. So in line with this, we would like consider this case closed and settled.Sincerely,[redacted]Sales and Operations ManagerBookVenture Publishing LLC
February 19, 2015Revdex.com
[redacted]
Trade Practices ConsultantDear **. [redacted],Good Day!Thank you for bringing this up to our attention. It actually came as a surprise on our end that such complaint would be filed by the customer. Nonetheless, we would like to assure...
that things have been settled prior to us being notified of the complaint. Our sales person/consultant **. [redacted] had in fact spoken with the author yesterday, Feb. 18, 2015 and had never raised the issue of asking for a refund. Her concern was that she is having computer issues on her end that she is unable to send (as she thinks) because of the failure notices she receives whenever she sends an email. As of this writing, we in the company continues to work on her project as agreed and she is fully aware of the progress as well. In line with this, there had been continuous correspondence from our author service representative **. [redacted] from Jan. 21, 2015 up until Feb. 18, 2015 with the corresponding response as well from the client. We certainly understand that what may had prompted the author in making such complaint was her inability to contact us via phone and some issues with the email. However, this does not impede us from fulfilling our task as agreed by the time she made the purchase. In behalf of the company, I could categorically say that we will remain to our promise of total customer satisfaction and on time delivery.Thank you!Sincerely,[redacted]Publishing & Marketing Manager
Dear Mr. [redacted],Greetings!Thank you for bringing up this concern. We take great care to ensure that important matters such as this are properly managed. We would like to make it known that Book Venture Publishing is legitimate, it has been in the business for 3 years, it has started on the...
1st of December of 2013 in Ishpeming, Michigan.It is apparent that our headquarter has been owned by the bank in which we have rented for 3 years. We would like to inform you that our company is growing and we are currently in the process of moving to another businesss location to accomodate additional staff to better serve you. We look forward to continue doing business with you to the best of our abilities. [redacted] your is Bookventure's Marketing Consultant will contact you to best assist you. May you please be informed that our consultants are not in the office all the time due to their demand of work such as travelling to another location for Book fair and other marketing services that needs their presence.I hope that we have been able to fully address all your concerns. We really appreciate your cooperation in this regard. If you have any queries arising from the above then please do not hesitate to contact at [redacted] ext [redacted] or email me at [redacted]@bookventure.com.Sincerely yours,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], I am writing with reference to situation 03/08/17. We take great care to ensure that important matters such as this are properly managed, wherein you have spoke with [redacted] and was explained thoroughly with the payments and services in detail, which you have understood...
and agreed to send Revdex.com response as case settled. We hope that we have been able to fully address all your concerns and hope also that this will provide a basis for continuing our service with you. If you have any queries please do not hesitate to contact [redacted], she will be able to discuss any concern you may have. [redacted] Author will send Revdex.com response as case resolved. Sincerely yours, [redacted]
[A default letter is provided here which indicates your accep[redacted]ce of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your rejection of the...
business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Dear [redacted] (Revdex.com) Re: Complaint ID: [redacted]Thank you so much for managing to get book Venture Publishing to pay me what I am owed up to date. They paid into my account £227.68, which believe is what they owe myself up until the last quarter ending in June.This takes care of the first part of the complaint but the second part, which is potentially the most important part, has yet to be resolved:I have just checked my sales report on their website and it has still not been amended back to the original 80% percentage figures as originally agreed. As explained before BV have reduced the amount of royalties owed to myself per paper back book sold to 50%, that is from £16.78 to £10.29 for each paper back sold at $20.97. They have the correct figures for the Kindle versions being sold, i.e. $3.19 royalties per $3.99 Kindle version sold but it is not correct for the paper back version. Please could you kindly get them to put it back to what it was. To be clear, the monies just received (£227.68) was paid at the correct 80% rate. Kindest regards [redacted]
We will be processing the request of [redacted].
Hi Mr. [redacted],I have already requested our finance department to wire the £237.82 to your account. The reason why you are now getting £10.29 for your royalty is that we made a mistake in our end. We thought that you availed for the 100% royalty. I've checked our records/forms and the...
royalty that you are getting is 80%. Those royalties that we have wired to your account before was based on 100% royalty. Thank you.[redacted]Bookventure Publishing
Hi Mr. [redacted] , Good day! We already sent check to [redacted] for her royalties. Thank you.
Dear Mr. [redacted],Good day!We already wire transferred $312.07 to your account # ending in xxxxxx64. Please check your bank.Thank you.