Book1One

In response to this complaint, three different people from our company have tried to explain where she had made a mistake in ordering and to come up with a solutionThe last person was myselfThe problem is simple, when placing on line the first thing you do is pick what type of book you wantShe
picked softcover for both, then you also have an option to name the title of your books for referencingThis is where she titled her books "hard cover" and "soft cover".The difference in price for t he books was caused by the quantity she order for each.When I was talking to her on the phone, I walked her though the web site and she agree that amistake was madeI then offer her to make the hard cover books for her at t he difference thata hard cover book cost and the amount she paid for the softcoverShe could also keep theextra booksThis would have been a lost to us, but gotten her what she wantedShe thought that was fairIt now seems that she does not.Attached is the trail of E-Mai ls we had with her about this.I would ask you to go to our web-site *** Fill out the free estimate section with the type of book she order and you will see there is no bait and switch going on.We have been in business years with thousands of satisfied customersWe have never had acomplaint sent to t he Revdex.com before.If you want more conversation on this, please free to ca ll me at *** Sincerely Peter ** ***Owner