Booker Software

[redacted] ***, [redacted] of [redacted] (“Company” per our contract), agreed to Booker’s contract on Per the terms of the contract, available here [redacted] , fees for a Subscription Term are invoiced and payable “monthly" and are "non-refundable except as otherwise expressly set forth in this Agreement (Section 11.1)." The merchant's agreement did not indicate any exceptions to the standard contract and is subject to the terms listed as found aboveThe merchant references that the contract indicates 'that there is a (10) day period to cancel services with the host, Booker,' but this section does not refer to cancelling/terminating servicesThis section is referenced below (11.2) and refers to incorrect pricingThe merchant is considered 'Company' and must submit all requests in writing.11.2.Payment ErrorsIf Company believes any payment processed by Booker in accordance with Section is incorrect, Company must contact Booker in writing within ten (10) days of the date of the applicable statement date containing the amount in question setting forth in specific detail the specifics of the amount(s) in dispute, or such payment will be deemed finalThe contract also indicates that terminations of subscriptions must be met in writing (Subscription Term; Renewal; Early Termination Fee) [redacted] did not submit her initial request to cancel in writingHad [redacted] submitted her request in writing per the terms of the Contract, the request to cancel would have been received and processed without errorGiven the miscommunication and delay, and as a convenience to [redacted] ***, Booker did accept a verbal cancellation on At that point, it was agreed that the setup fee, which is not refundable, would be refunded in fullThe charge on 122014, we did extend a goodwill gesture to [redacted] by offering a full refund, while contractually not obligated to doWe also refunded the $when the issue was brought to our attentionAdditionally, the contract states in section that "in no event will either party's aggregate liability...exceed an amount equal to the amounts actually paid by and/or due from the Company.' All monies paid to Booker from [redacted] have already been refunded and we consider this issue resolved with no further remediation required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and no refund has been made Actually, more charges has been charged to my account as of & of $Called Booker accounting on and they said they would have to look into it BOOKER SOFTWARE - $ BOOKER SOFTWARE $ Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
While Booker.com did nothing to help with
this Mercury stepped up and took care of the issue I am pleased with the outcome and happy with Mercury I would still like to leave the complaint against Booker.com, but resolution has occurred
Sincerely,
***

The company, Booker Software re-funded the money they illegally withdrew from account on 12/**/at 1:17am So NO, they did not refund the money they stole in the amount of time they specified they would Why should I have to wait for them to refund money they illegally took from out of my account? What would happen to me as a consumer went into someones account without their permission and withdrew 25.47? Should Booker be above the law because they are a corporation? My whole complaint is that not only did Booker Software not only not honor their contractThey did not refund my money for two weeksThey were rude and inefficient and blatantly rude and dismissive Causing me distress; inconvenience; and money.Regards,*** ***

Hello ***,
I am a *** *** here at Booker and recently received the complaint (# ***) issued by *** ***. We want to apologize for the over communication that has taken place over the past year. In
sales, we do our best to maintain communication with those that are interested in perusing further verses those that aren't interested in speaking with us. There is one conversation that occured on 9/*/where the note taken said, "spoke briefly with ***, was in the middle of training a new person, asked me to email and follow up." To a sales person, that encouraged him to email and call one last time. He has stopped since
Additionally, we noticed that ***'s business was listed twice in our CRM under two separate business names -- *** *** & *** *** *nd *** *** *** ***. Both have been properly marked and opted out of all our future email communication via ***. I had a conversation with the Sales Rep who was calling her to confirm she won't be called in the future
Thank you very much for bringing this issue to my attention
Sincerely,
***
*** ***
*** *** ***
** ***
***
***
*** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.  However, neither of those businesses listed in her message is our business name.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response statement given by the host software company is extremely inaccurate. Booker stated the contract stated the $100.00 was non refundable; and essentially them refunding me my money was a courtesy.  It also sounds as if they are blaming me, for their regional sales representatives lack of follow through in proper procedural protocol. By stating that, had I submitted my request to cancel via an email the process could have been expedited. (The fact that I failed to send an email may have perhaps been impeding on my behalf, as the consumer. Yes, to not submit my request to a non existent email address to an employee of theirs whom was actually no longer an employee with the company almost immediately following my initial sign up; yes, that was perhaps, unprofessional of rebuttal me!) I suppose the proper cancellation process is specified in the alleged section(s) of the e-contract that I signed. First: When I e-signed the contract, the host software company went under the name Spa Booker software. Second: There was no contact information. I was unaware that [redacted], the representative whom did the initial sign up, left the company. Therefore the only method left for contact would be via telephone. Third: After several attempts and voice messages; when contact was made (due to my diligence)with the [redacted], she accepted my cancellation without conveying the alleged fact of the sign up being "non-refundable." (Seems as though that in itself would have saved a lot of time, right?)Instead she hastily got me off the phone by ensuring she would send me an email confirming my cancellation. She's the one whom didn't follow through. Fourth: It took two weeks to refund the money. Fifth: Booker made an un authorized, unspecified withdrawal from my account hours after depositing the 100.00. (which is completely illegal.) They didn't even refund the money in the specified (7) day time period and furthermore why should I have been required to wait any amount of time? Booker stole from me! Had the software host, Booker, been more gracious and timely; it wouldn't have been necessary to take it this matter to the Revdex.com at all.
 
 
Regards,
 
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and no refund has been made.   Actually, more charges has been charged to my account as of 10/**/15 & 10/**/15 of $153.23.
Called Booker accounting on 10/**/15 and they said they would have to look into it.   
10/**/2015 BOOKER SOFTWARE - $56.45
10/**/2015 BOOKER SOFTWARE  $96.78
Sincerely,
[redacted]

Thank you for bringing this issue to our attention. SpaBooker takes customer service very seriously. Please know that we have quickly responded to this client each time they reached out to us. In January,...

our representatives spent time on the phone with the client, walking them through the process of downloading the list. Our understanding at the end of that call was that that it was a training issue and the customer was able to get what they needed.
When they reached back to us on 5/**, we identified a bug in our system. We informed the client of the issue on the phone call and explained that we would prioritize its resolution. The fix required work from our database team, so we prioritized it, and the issue was resolved on 5/**. We continually strive to provide transparency to our customers.
We will work harder to communicate to our clients both the development requirements and the resolution more frequently. Please let us know if you have any further questions.

[redacted], [redacted] of [redacted] (“Company” per our contract), agreed to Booker’s contract on 10/**/2014. Per the terms of the contract, available here [redacted], fees for a Subscription Term are invoiced and payable “monthly" and are "non-refundable except as otherwise...

expressly set forth in this Agreement (Section 11.1)." The merchant's agreement did not indicate any exceptions to the standard contract and is subject to the terms listed as found above. The merchant references that the contract indicates 'that there is a (10) day period to cancel services with the host, Booker,' but this section does not refer to cancelling/terminating services. This section is referenced below (11.2) and refers to incorrect pricing. The merchant is considered 'Company' and must submit all requests in writing.11.2.Payment Errors. If Company believes any payment processed by Booker in accordance with Section 11.3 is incorrect, Company must contact Booker in writing within ten (10) days of the date of the applicable statement date containing the amount in question setting forth in specific detail the specifics of the amount(s) in dispute, or such payment will be deemed final. The contract also indicates that terminations of subscriptions must be met in writing (12.2 Subscription Term; Renewal; Early Termination Fee). [redacted] did not submit her initial request to cancel in writing. Had [redacted] submitted her request in writing per the terms of the Contract, the request to cancel would have been received and processed without error. Given the miscommunication and delay, and as a convenience to [redacted], Booker did accept a verbal cancellation on 11/**/ 2014. At that point, it was agreed that the setup fee, which is not refundable, would be refunded in full. The charge on 12/*/2014 for $25.47 was an error and has since been refunded.While we regret that we mistakenly charged [redacted] on 12/*/2014, we did extend a goodwill gesture to [redacted] by offering a full refund, while contractually not obligated to do. We also refunded the $25.47 when the issue was brought to our attention. Additionally, the contract states in section 15.1 that "in no event will either party's aggregate liability...exceed an amount equal to the amounts actually paid by and/or due from the Company.' All monies paid to Booker from [redacted] have already been refunded and we consider this issue resolved with no further remediation required.

Ideal Massage signed with Booker Software on 9/**/2015 for two locations. Ideal Massage was billed correctly per the agreement on the order form, the billing cycle starts the day the account is...

signed. Ideal Massage was assigned to work with an Implementation team to help guide them on how to build their account. During the implementation process, Ideal Massage was not satisfied with the team they were working with and also did not like certain features of the out of box software. In order to satisfy their business needs, Ideal Massage would be required to upgrade to API functionality at an additional cost. Ideal Massage did not want to upgrade and instead decided to cancel with Booker. Booker has agreed to refund Ideal Massage.

Review: I was a customer of MindBodyOnline and I like their service apart from 1 aspect. That 1 aspect was how the software merged with my existing web site. Booker called and said they had a better merging system and everything else would be better run for my business. They said that I had to stay with them for 2 months and if I did not like the service then I could leave with no problems (even though I still had to sign the contract). I was not happy with their service. Every promise they gave me was not true. My business started going downhill because I had to spend all of my time in dealing with booker issues. Customer support was terrible (no information or suggestions were ever the same, 90 % of the services I need the software for were not usable for me) I tried to get in touch with a [redacted] to help with my problems and cust support informed me that 'mangers were too busy to talk with me." After this comment I quit with booker (it had been past my 2 months) I was initially informed that I would have to pay 2 months cancellation fee with booker. Finally, I was put on to a [redacted]. She did waive those fees and said that I would have to take care of canceling the merchant service portion myself. At the very end of my conversation with the merch services they informed me that I would have to pay $295 fee. I had them put my account on hold so I could talk with booker about this. Contacted booker again and spoke with [redacted] (I had her private line) She said she had a contact there and would get in touch with me. I never heard back from her. called numerous times (1/**/14, 1/**/14, 1/**/14, 2/**/14, 2/**/14, 2/6**14 ) on the final call I also called cust support back requesting another [redacted] was that new [redacted]. Took a few days and me phoning cust support again (today) and [redacted] called me back saying that they could not do anything to help me out so I had to phone the merch services company. I have just phoned the merch services (mercury) and left a message. My problem is that the Mercury is wanting to charge a cancelation fee that I feel is not appropriate due to my negative experience with booker. Booker is putting the blame on Mercury and I feel that booker is not living up to expectations.

In my 20 years of being in business this has been the worst experience ever. Not living up to promises, horrible customer serviceDesired Settlement: To not have to pay for the cancellation fee with Mercury, which is $295.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: This is my second complaint. I have requested numerous times to send a back-up of all my client's data and send it to me. I do not feel comfortable with my credit card information nor my client's information. They refuse to let me in my account to access and back it up myself. This company does not protect or practice PCI compliant credit card procedures nor received my checks. Now they claim I only owe for 6 months at a $65 rate which is not total to $765. My father helped my new business starting out with his credit card information which was changed 3 months later - now this business is new closed as of 12/2012. They made a unauthorized charge to my fathers card which was to be disposed properly of after the credit card was change. I am not comfortable and consider this a fraudulent charge. At this point I will will be speaking to my lawyer if they do not wish to comply with an apology to my father for this fraudulent and non pCI compliant charge. But I really want to have the information backed up because I need to use this for taxes. They expect me to go 3-4 hrs away to get the closed business account documents to prove I paid for the services. I know I paid for this service. I paid both by Check and Credit Card.Desired Settlement: Back-up Data FilesApology to me and my father.

Consumer

Response:

At this time, I have not been contacted by Booker Software regarding complaint ID [redacted].

I have made several attempts via phone and email to get this resolved.

They simply need to write me and my father an apology for not

maintaining proper credit card PCI protocol procedures.

I don't wish to contact my lawyer but if this is not resolved. I will have to contact them.

I think they are shady company with not posing their product software.

Sincerely,

Review: We have contacted your company several times since January of this year. We have been unable to download our customer list for use in email marketing since December 2013. Thus we have using an outdated list. We were told during the last call on Monday, May **, 2014 that the issue was with our particular account where the screen gets stuck in "generating" mode. It has been stuck there since May *, 2014. We were supposed to get a call back from "the tech department" and like all the other times we never hear from them again. It is ridiculous that we need to contact the Revdex.com to get a straight forward issue resolved, that should have been fixed 5 months ago.Desired Settlement: We want Spa-Booker to repair the issue with our account in a timely manner.

Business

Response:

Thank you for bringing this issue to our attention. SpaBooker takes customer service very seriously. Please know that we have quickly responded to this client each time they reached out to us. In January, our representatives spent time on the phone with the client, walking them through the process of downloading the list. Our understanding at the end of that call was that that it was a training issue and the customer was able to get what they needed.

When they reached back to us on 5/**, we identified a bug in our system. We informed the client of the issue on the phone call and explained that we would prioritize its resolution. The fix required work from our database team, so we prioritized it, and the issue was resolved on 5/**. We continually strive to provide transparency to our customers.

We will work harder to communicate to our clients both the development requirements and the resolution more frequently. Please let us know if you have any further questions.

Review: My formal complaint is, Booker Software, seems to have difficulty releasing merchants out of their contracts and they are sneaky and under handed in their business dealings, they steal and they don't honor their contracts.

On 10/** I ,[redacted], the merchant E-signed a contract with Booker software; in the contracts context it states that there is a (10) day period to cancel services with the host, Booker. I attempted to cancel service with Booker Software on 11/* which was business day (5) post me signing a contract. I left a voice message with the representative Home initiated the contract his name is [redacted]. Apparently [redacted] was no longer with the company at that point. His [redacted] is the voice mail box that I left message with on, 11/*. I wasn't aware that [redacted] left the company, so, I left message for [redacted] on [redacted]'s voice mail; stating what my intentions were. I received no follow up correspondence via email or phone acknowledging my intentions or anything. So I followed up with another phone call on, 11/** and again got no answer; this time directing the message to [redacted]. Tuesday 11/** was a national holiday so, I called yet again on, 11/**. This time a man answered [redacted]'s phone. She took the phone from him seemingly disgruntled that he'd answered her phone identified herself and I stated what my intentions were and at that time she did not tell me [redacted] was no longer with the company. She was very rushed and short, I don't think the call lasted two minutes. She said to look out for an email from her confirming the cancelation. On 11/**, I called the general ###-###-#### number and spoke to [redacted], a client specialist, whom procured my contract and tracked down [redacted]. Contacted me via email on, 11/** and stated that she had communicated with the appropriate management team and they approved the cancellation to be made on, 11/** the day I was inadvertently able to speak to [redacted] made no record of our conversation and there was no cancelation, except the cancelation process [redacted] started herself.

I was content at that point. [redacted] said I would have the money back in my account in full, 5-* business days from 11/**. For argument sake I gave them a 24hour processing fee grace period. So I gave them from 11/** to refund my money, putting the transaction due date at 11/** (Technically according to Booker, I should have gotten my money on 11/**) I gave them to the [redacted]. I did not receive the refund, on 11/**. So I emailed [redacted] and ask why the funds weren't returned she promptly wrote me back and told me that she had spoken to management and they said I should see a refund in full in 5-* business days, from December [redacted] I wrote her back and said that was unacceptable! This had gone on long enough if the funds were not back in my bank account by midnight that night I was taking legal actions. She wrote me back and told me told me that was the appropriate time it took for the software company to refund the merchants money. I reiterated that they had until midnight and ask her not to contact me again. (What she had said was false and absurd) that would've been over fourteen days after the 11/**.

On 12/*, Booker refunded my money in full $100.00. Then on 12/* Booker without contacting me and without my authorization illegally withdrew $25.4* back out of my account. I immediately contacted my bank and explained to them at length my entire situation with Booker from start to finish. The bank empathized and suggested that I just completely close that account, (It's Christmas and I can't tell you how much grief this has caused my family and myself.) my bank assured me they would contact the fraud department they did I spoke to someone and they said they would look into it and send me another card.

[redacted] reached out to me via telephone on Friday, December [redacted]. She apologized and said they would refund the money they illegally withdrew out of my account, get this, in 5-* days. She followed up that phone call with an email reiterating what she said over the phone and stated that if I had any questions or concerns to contact her. So on 12/*, I replied to her email and told her Booker owes me more than that. I said "Booker has illegally withdrawn money out of my account causing me to have to close that account (which

was a huge inconvenience) not to mention the redirection of my other obligations which have been interrupted. And yet still I must wait another week? For them to replace what they weren't authorized to take. Booker owes me more than that. It has been over 24 hrs and I have gotten no response.

So again, my complaint is, Booker Software, seems to have difficulty releasing merchants out of their contracts and they are sneaky and under handed in their business dealings, they steal and they don't honor their contracts. I ask you, the Revdex.com to please take action to publicly note this so that people are aware of what this company has done to me and what they are capable of, because, I'm sure if it was done to me it was done to others for much larger amounts! Thank you for taking the time to read all of this material; I'm aware it is lengthy. I like to be thorough.

Sincerely,

[redacted]Desired Settlement: I expect all of the monetary expenses Booker has caused me to lose returned to me including attorney fees plus pain and suffering. $1500.00.

Business

Response:

[redacted] of [redacted] (“Company” per our contract), agreed to Booker’s contract on 10/**/2014. Per the terms of the contract, available here [redacted], fees for a Subscription Term are invoiced and payable “monthly" and are "non-refundable except as otherwise expressly set forth in this Agreement (Section 11.1)." The merchant's agreement did not indicate any exceptions to the standard contract and is subject to the terms listed as found above. The merchant references that the contract indicates 'that there is a (10) day period to cancel services with the host, Booker,' but this section does not refer to cancelling/terminating services. This section is referenced below (11.2) and refers to incorrect pricing. The merchant is considered 'Company' and must submit all requests in writing.11.2.Payment Errors. If Company believes any payment processed by Booker in accordance with Section 11.3 is incorrect, Company must contact Booker in writing within ten (10) days of the date of the applicable statement date containing the amount in question setting forth in specific detail the specifics of the amount(s) in dispute, or such payment will be deemed final. The contract also indicates that terminations of subscriptions must be met in writing (12.2 Subscription Term; Renewal; Early Termination Fee). [redacted] did not submit her initial request to cancel in writing. Had [redacted] submitted her request in writing per the terms of the Contract, the request to cancel would have been received and processed without error. Given the miscommunication and delay, and as a convenience to [redacted], Booker did accept a verbal cancellation on 11/**/ 2014. At that point, it was agreed that the setup fee, which is not refundable, would be refunded in full. The charge on 12/*/2014 for $25.47 was an error and has since been refunded.While we regret that we mistakenly charged [redacted] on 12/*/2014, we did extend a goodwill gesture to [redacted] by offering a full refund, while contractually not obligated to do. We also refunded the $25.47 when the issue was brought to our attention. Additionally, the contract states in section 15.1 that "in no event will either party's aggregate liability...exceed an amount equal to the amounts actually paid by and/or due from the Company.' All monies paid to Booker from [redacted] have already been refunded and we consider this issue resolved with no further remediation required.

Review: After purchasing the Booker software I can tell immediately it wasn't was pitch in the sales conversation I had with their sale rep Dallas. I immediately canceled however the $400 plus the monthly fees we still taken out of my account. I expressed this in an e-mail I've copied below. I've talked to their accounting department and a manager with no resolution on getting my money refunded back to me since it was false advertisement. After sending this e-mail I was told that by my sales rep that he couldn't speak to me for another 2 days and in the meanwhile I'm being charged everyday. They had no problem calling me up to 5 times a day to sell their product but as soon as I have an issue they drop the ball.

I don't know where to start.

After today's 3rd training call I'm getting no where with setting up our 2 locations. The most important thing that I expressed is that we need both systems to communicate. Our customers are getting confused.

1st call was to give us a tour and give us homework to enter in our services and employees. They were surprised that we didn't have in sign in information yet. To find out he didn't know anything about multiple locations and we set up services wrong. This took us hours to create and to find out that we did it wrong and have to re-do it was upsetting.

2nd call went over our Marketing tab but literally brought up a lot of questions that we had and he said that we can cover a lot of that in our next phone call and wanted to stay on topic. So, I decided after that phone call to start watching more videos and had a list of questions for the next day call. At this point we brought up all the features that we told was a feature but we didn't see. The trainer couldn't answer out questions and said we need to talk to our sales rep.

By the 3rd call -wanted to go over Marketing again. I told them that we went over that yesterday and we still have alot of questions that haven't answered. I told her we did that plus we had a lot of questions. I asked if there was a specialist that dealt with brands (multiple locations) since she couldn't answer our questions either.

Biggest issue is the online feature. 40% of our clients book online and we need it to give them the option to search on ONE page not two. That's what we have now and it confuses our clients and they book at the wrong location. 2nd we need the option to search my sub category. Right now we have a drop down of 55 services. We can't adjust anything in the service field to make it work for us. Plus, we wanted our clients the option to search my therapist and it doesn't give us that option either. Here's what our one location looks like right now: [redacted]x

Plus, it states "Ideal Massage Brand" -How do we get that to drop the brand part and possibly add our photo logo?

None of the 3 people we spoke to couldn't help.

We also found out that we double entered our services in each location and not in the BRAND area. If we decide to change a price down the line we would have to change it in each location since it's not in the brand section. I'm going to have to delete everything and enter it in the BRAND section however there's a lot of things missing in the Brand section. Is this something that they can fix? We didn't have reports today and she said that's something they have to add. We still don't have the reports feature in the locations.

After an hour we didn't get much training done and still left with a lot of questions. She mentioned that we need to pay extra for the different customer flow on the online booking feature. API.

I guess a lot of questions would have been answered before we signed up if we had an opportunity to practice in the Practice sign in. Why wasn't that offered to us?

The booking system is NOT going to work if we can't make online booking feature work as we discussed.

This is seriously a waste of everyone's time and money at this point.

?Plus, I've attached the error I keep in getting when I try to change the general settings in our Wesley Chapel location.

Please call us at your earliest convenience.

If your not able to fix the online booking feature, we will not be able to use your system. There is not reason for us to switch to your booking system since it offers the same thing we have now and for less money.

DawnDesired Settlement: I would like a refund since this was a complete misrepresentation of their product that doesn't work for our company.

Business

Response:

Ideal Massage signed with Booker Software on 9/**/2015 for two locations. Ideal Massage was billed correctly per the agreement on the order form, the billing cycle starts the day the account is signed. Ideal Massage was assigned to work with an Implementation team to help guide them on how to build their account. During the implementation process, Ideal Massage was not satisfied with the team they were working with and also did not like certain features of the out of box software. In order to satisfy their business needs, Ideal Massage would be required to upgrade to API functionality at an additional cost. Ideal Massage did not want to upgrade and instead decided to cancel with Booker. Booker has agreed to refund Ideal Massage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and no refund has been made. Actually, more charges has been charged to my account as of 10/**/15 & 10/**/15 of $153.23.Called Booker accounting on 10/**/15 and they said they would have to look into it. 10/**/2015 BOOKER SOFTWARE - $56.45 10/**/2015 BOOKER SOFTWARE $96.78

Sincerely,

Review: We have been getting calls for over a year from Booker.com / [redacted]. I have asked several times to be removed from their call list and continue to get calls at least monthly. I requested this again last week in an email and received another call today!

Business

Response:

Hello [redacted],

I am a [redacted] here at Booker and recently received the complaint (# [redacted]) issued by [redacted]. We want to apologize for the over communication that has taken place over the past year. In sales, we do our best to maintain communication with those that are interested in perusing further verses those that aren't interested in speaking with us. There is one conversation that occured on 9/*/14 where the note taken said, "spoke briefly with [redacted], was in the middle of training a new person, asked me to email and follow up." To a sales person, that encouraged him to email and call one last time. He has stopped since.

Additionally, we noticed that [redacted]'s business was listed twice in our CRM under two separate business names -- [redacted] & [redacted]nd [redacted]. Both have been properly marked and opted out of all our future email communication via [redacted]. I had a conversation with the Sales Rep who was calling her to confirm she won't be called in the future.

Thank you very much for bringing this issue to my attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. However, neither of those businesses listed in her message is our business name.

Sincerely,

Review: [redacted], an employee of Salon Booker, has called my place of work numerous (7+) times asking us to switch to their product/services. I have told him each time that I have already spoken with our owner and we are not interested and already have other services we are using. The last 3 times I have spoken with him I have directly asked him not to call back and he has proceeded to call back 4 more times (that I am aware of)Desired Settlement: Contact this company and inform them of this matter. There should be a policy put into place regarding calling businesses not interested in their services.

Consumer

Response:

At this time, I have not been contacted by Salon Booker Software regarding complaint ID [redacted].

Sincerely,