Bookholders

This is in reply to Case Number ***.I have reached out to the customer below and we as BookHolders were unaware of the problemLooks like the customer talked to the tow company. BookHolders is unhappy that Chris from the tow company was rude to her and threatened the customerWe
don't control the tow company and will be talking with the Landlord about removing them from towing the lotIf the customer has purchased items before the date of towingI will talk with the tow company about reimbursing the customerThe Tow company before they tow comes in the store and make sure there is on customers with cars and looks at our sign in sheetIf we are not open they tow cars as the lot becomes a mess if they don't.please send future complaints to this emailJoe ***
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***Sorry to hear you had a problem with getting towed in our parking lot. I have been contacted by the Revdex.comOur hours are electric and are change by corporateI went back to the date and we had no late open or hours being wrongStore was set to be opened at to 6pm. I am unhappy to here the tow company manager was rude on the phoneI will be talking with them and the landlord of the property.Have you bought apparel or books from us before this date? I was unable to locate a account with usPlease help me with this information and Let me see what I can do as the Tow company is the one that charged you for services and patrols the lot.Joe ***
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