Booking Group US

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Apparently Economy Bookings is in denial that they are in the wrong I don't think they even read my response to their denial How in the world would anybody be expected to cancel a reservation that is apparently to their benefit hours before if it as reserved only a few hours before? And why should I not have the right to expect a refund if I was told at the rental counter that they will not honor the price given online nor the unlimited miles as promised? They don't really care about honesty or about customer satisfaction, they only care about money If they continue denying that I was in my rights to not accept a higher price than offered and that I would not have the unlimited miles as stated when reserved only because I am a local resident when that condition was not stated on their website, I will never accept that the issue is solved in any way I immediately went to [redacted] car rental where they even gave me a lower price AND included unlimited miles CUSTOMER BEWARE! Economy Bookings should not be your choice of car rental company Hertz, [redacted] and others have never given me any problems before was these people have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , To avoid some misleading we would like to pay your attention that on 9:33:PM you personally made a reservation to Fort Lauderdale Airport and indicated that pick up date and time will be **at 02:AMWhen in case of the discrepancy of the time car was not provided to you, you started convince us that the time for pick up which you choose was 14:PMOur agent from Customer Care Department found you call conversation with our representative and sent it to your email [redacted] on 12.**as an evidence The partner company replied following:Customer was given a grace period to pick up the vehicleThe customer ended not picking up this vehicle Due to our Terms&Conditions and Cancellation Policy, our Accounting Department apply a cancellation fee of USD to the reservation prepaymentBest Regards,

Dear *** ***,
Helvetica, sans-serif; line-height: 1em;">We investigated your case on management levelWe would like to apologize for misleading and for the inconveniences.
As a result, our Financial Department will process a refund of amount USD within next business days back on your credit card indicated in your reservation.
Best Regards,
Booking Group Team

Customer will be refunded by Booking Group within next 3-business daysPartner confirmed that the rental did not go ahead because
customer did not have a valid credit card to pay for the car hire and any extras
I would like to inform you that reservation has been created by you independently on 8/**/2:29:AM. During processing reservation customer accepted all general provisions for the drivers regarding payment and Credit Card to be providedAlso after final confirmation of the booking voucher with Terms & Conditions has been sent on email address indicated in reservationIn this Terms and Conditions was clearly stated that customer upon arrival to Rental Companies desk must provide Credit Card.
PRIMARY DRIVER CREDIT CARD PREAUTHORIZATIONAt time of pick up you will be required to leave a deposit to cover the value of the insurance excessThe deposit will be blocked on an international credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted)This company does not accept prepaid, reloadable or virtual credit cards as well as cards not having embossed (raised) characters on the frontPlease follow the link and enter first digits of your card number to check the type of your card: ***.
Due to our policy in case of non compliance of terms and conditions no refund can be applied.
Copied information from our website can be seen below:
EconomyBookings.com does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances:
no show;
showing up late;
unused days;
additional services purchased locally;
8.3.5. fail to provide all required documents, driver’s license, passport/ID card, credit card or there are not enough funds on a credit card to block a security deposit;
if customer was previously blacklisted by the car rental companyHowever, we value our customers and ready to go ahead in this case. Please allow to inform you, that as a goodwill gesture, partial refund will be applied in amount of: USD back to credit card
***We can confirm that your case has been investigated and closed.Penalty in amount of USD will be kept for the vehicle remained not usedBest Regards,
Booking Group Team

Dear Mid-Hudson Dispute Services,
We have carefully checked the complaint and received a response in the case from the partners.Our partners from NU car rental informed us that the client canceled the reservation on location since he did not accept T&C of the rental company.According to the conditions, the full amount of rent was USDAt the time of booking from the customer was taken prepayment of USD and the rest amount customer should to pay on location.
Under the terms of the contract, in the amount of USD includes the following options:
Mileage UnlimitedFree amendmentCancel Protection (provided by Booking Group) Extended Excess Protection (provided by Booking Group) Roadside Assistance (provided by Booking Group)
In the value of the voucher did not include the following options and charges:Insurance.Taxes and fees.Out of hours fees. Additional equipment requested at time of booking or purchased locally (Like: child seat, booster seat, snow chains, navigation system (GPS))Upon arrival at the location, customer has been asked to pay the remaining part of the money for the rental period as well as for the required options and fees that are not included in the cost of His voucher. Due to the fact that the customer was not satisfied with the final price of the rental, he decided to abandon the proposalWe would like to inform that all detailed information about the costs and pickup details were listed in the voucher, and *** *** *** agreed with them when making a reservation. Under the terms of our company, *** collects administration fee in amount of USD/CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule. As the amount charged was less,than a administration fee supposed to be applied in this case, the prepayment could not be refundedAttached
you can find the voucher with the terms and conditions of this rentalKind Regards, Booking Group

Dear ** *** ***,
Thank You for choosing Booking Group.First of all please accept our most sincere apologies for the delay in sending You this reply and for all the inconveniences caused byAccording to the database records, You have made a booking on 10/**/
for 02.**at Denver AirportHowever, after approximately one month after the booking, we have received a reclamation claim from your bank on 11/**/As it was reclamation cancel request before the rental beginning, we have accepted the bank request and your prepayment of USD has been refunded by the *** directlyReclamation was closed and accepted at the same day of *** of November.Take a note, that You have made a booking for ***(2nd of April) via ***, not the 5/*/as You statedAnd after the reclamation process, your booking was cancelled, as because You reclaimed your prepaymentYou cancellation email was sent to *** as soon as your reclamation was confirmedKind regards,Booking Group

At this time, I have been contacted
directly by Booking Group US regarding complaint ID ***, however my complaint has NOT been resolved because:
I submitted to Booking Group copies of the offer that was made to me online which the car rental company refused to honor. But it makes no
difference that it would have been impossible for me to cancel the fraudulent
car rental offer hours before I rented it as it states in their conditions, and it does not matter that the
online offer was not honored as to cost, miles or even as to misleading the public
that the car would be available at the airport which of course gives it a air of reputation & reliability, this company will not refund
anything at all. So it’s buyer beware
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,
We have carefully reviewed your case. Under the terms of your voucher at the location you have to pay USD + USD for local taxes and fees.
All detailed information about the costs and pickup details were listed in the voucher, and You agreed with them when making a reservation. If you do not agree with the terms of the lease, you had to cancel a booking before the start of rental periodUnder the terms of our company, *** collects administration fee in amount of USD/CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule.
** *** ***
** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** ***
As the amount charged was less,than a administration fee supposed to be applied in that case,unfortunately,we can not proceed a requested refundThank you for choosing Booking Group we can confirm that your case has been investigated and closed
Kind Regards,

12pt; font-family: Tahoma, sans-serif;">Dear [redacted], 
 To avoid some misleading we would like to pay your attention that on 12/**/2015 9:33:12 PM you personally made a reservation to Fort Lauderdale Airport and indicated that pick up date and time will be **.12.15 at 02:00 AM.
When in case of the discrepancy of the time car was not provided to you, you started convince us that the time for pick up which you choose was 14:00 PM. Our agent from Customer Care Department found you call conversation with our representative and sent it to your email [redacted] on 12.**.16 as an evidence. 
The partner company replied following:Customer was given a grace period to pick up the vehicle. The customer ended not picking up this vehicle. 
Due to our Terms&Conditions and Cancellation Policy, our Accounting Department apply a cancellation fee of 50 USD to the reservation prepayment.
Best Regards,

Dear [redacted],
We would like to apologize for the...

delay with answer.
We have checked our system and we can confirm that within next 5 business days our Financial Department will process a refund of amount 38.87 USD back to your credit card.
If you will have any questions or you will need more information, please do not be hesitate to contact our Customer Care Department via email [redacted].
It will be a big pleasure for us to assist you.
Best Regards,
Booking Group Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Apparently Economy Bookings is in denial that they are in the wrong.  I don't think they even read my response to their denial.  How in the world would anybody be expected to cancel a reservation that is apparently to their benefit 48 hours before if it as reserved only a few hours before?  And why should I not have the right to expect a refund if I was told at the rental counter that they will not honor the price given online nor the unlimited miles as promised?  They don't really care about honesty or about customer satisfaction, they only care about money.  If they continue denying that I was in my rights to not accept a higher price than offered and that I would not have the unlimited miles as stated when reserved only because I am a local resident when that condition was not stated on their website, I will never accept that the issue is solved in any way.  I immediately went to [redacted] car rental where they even gave me a lower price AND included unlimited miles.  CUSTOMER BEWARE!  Economy Bookings should not be your choice of car rental company.  Hertz, [redacted] and others have never given me any problems before was these people have.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Hi, I booked a car rental online using booking group.com. I paid for the rental upfront on 10/**/14. When I arrived at the rental counter on 5/*/15, they said that my rental was cancelled and if I wanted a vehicle I would have to create another whole rental contract. The new rental ended up costing me a lot more money. When I contacted the fox rent a car main office as directed by the workers at the counter, they said the rental was cancelled by my bank. I used my credit card which was a [redacted] freedom card to book the rental.

When I contacted [redacted], they said they would hold the charges and get back to me. Several months passed and I got a letter saying that the charges were valid and that I owe all the money for the rental. I have tried to contact the person who sent me the letter from [redacted], but she will not return my calls.

Somewhere between the time I booked my rental and paid the money and when I arrived at the counter, my rental was cancelled. I really don't know if Fox rent a car is involved in a scam with booking group.com or if it truly was [redacted] who cancelled the rental. I just want my money back and for the people who are involved in this ripoff to be caught so others don't get scammed like this. Please help me!Desired Settlement: I would like Fox rent a car, or booking group.com, or [redacted] card to send me a full refund for the rental for all of my hassle.

Business

Response:

Dear [redacted],Thank You for choosing Booking Group.First of all please accept our most sincere apologies for the delay in sending You this reply and for all the inconveniences caused by.According to the database records, You have made a booking on 10/**/2014 for 02.**.2015 at Denver Airport. However, after approximately one month after the booking, we have received a reclamation claim from your bank on 11/**/2014. As it was reclamation cancel request before the rental beginning, we have accepted the bank request and your prepayment of 66.03 USD has been refunded by the [redacted] directly. Reclamation was closed and accepted at the same day of [redacted] of November.Take a note, that You have made a booking for [redacted](2nd of April) via [redacted], not the 5/*/2015 as You stated. And after the reclamation process, your booking was cancelled, as because You reclaimed your prepayment. You cancellation email was sent to [redacted] as soon as your reclamation was confirmed.Kind regards,Booking Group.

Review: On October *, 2015 I booked a rental car online agreeing to a set price and milage.

The rental company sent me a confirmation email telling me to pick up my care at

the Ontario Airport.

I needed to pick up the car on time as I was on a set schedule but when I got to the airport

rental area I discovered that the rental company in question was not one of the many

car rental companies there. So I called the number on my reservation and was told that

the car was not at the airport itself but at a hotel across the freeway called the Ontario Airport HOTEL.

So I rushed to the hotel and was told at the NU Car Rental kiosk that the price was to be totally different and

because I was a local resident I couldn't qualify for unlimited miles as stated online.

My total costs would be much different so I canceled my reservation and asked for a refund.

I gave my request to the car company directly as told to do but they don't care to answer to my request

for a refund.

I have screen capture copies of the original rental terms and price showing their deceptive advertising

they display online which is not honored by NU Car Rental.

I sent them emails and have even called them asking for a refund but they just ignore me.Desired Settlement: They charged my credit card for a car I did not pick up so I just want a refund.

The car reservation number in question is [redacted].

Consumer

Response:

At this time, I have been contacted directly by Booking Group US regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I submitted to Booking Group copies of the offer that was made to me online which the car rental company refused to honor. But it makes no

difference that it would have been impossible for me to cancel the fraudulent

car rental offer 48 hours before I rented it as it states in their conditions, and it does not matter that the

online offer was not honored as to cost, miles or even as to misleading the public

that the car would be available at the airport which of course gives it a false air of reputation & reliability, this company will not refund

anything at all. So it’s buyer beware.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mid-Hudson Dispute Services, We have carefully checked the complaint and received a response in the case from the partners.Our partners from NU car rental informed us that the client canceled the reservation on location since he did not accept T&C of the rental company.According to the conditions, the full amount of rent was 71.42 USD. At the time of booking from the customer was taken prepayment of 45.92 USD and the rest amount customer should to pay on location. Under the terms of the contract, in the amount of 71.42 USD includes the following options:Mileage UnlimitedFree amendmentCancel Protection (provided by Booking Group) Extended Excess Protection (provided by Booking Group) Roadside Assistance (provided by Booking Group) In the value of the voucher did not include the following options and charges:Insurance.Taxes and fees.Out of hours fees. Additional equipment requested at time of booking or purchased locally (Like: child seat, booster seat, snow chains, navigation system (GPS))Upon arrival at the location, customer has been asked to pay the remaining part of the money for the rental period as well as for the required options and fees that are not included in the cost of His voucher. Due to the fact that the customer was not satisfied with the final price of the rental, he decided to abandon the proposal.We would like to inform that all detailed information about the costs and pickup details were listed in the voucher, and [redacted] agreed with them when making a reservation. Under the terms of our company, [redacted] collects administration fee in amount of 50 USD/56 CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule. As the amount charged was less,than a administration fee supposed to be applied in this case, the prepayment could not be refunded.Attached

you can find the voucher with the terms and conditions of this rental.Kind Regards, Booking Group

Business

Response:

Dear [redacted],

Review: My mother who is disabled was going to rent a car while my can was down so I could get to work and I could get her to her Dr. appt. We booked with booking group. When I set up for the car rental with them choosing dollar rental they didn't give any company policy's besides drives age and that they had to be a licensed driver over 25 yrs. old. It was not until I got to Dollar rental I was told that there would be a 350.00 deposit required of which we were not told that. I contacted Booking Group right away and informed them that we were not told about that and we didn't have the 350.00 deposit therefore we unable to pick up the car.The booking date of the car was May [redacted] 2015.I have contacted them several times to get my mothers 108.79 put back on her card.it wasn't until July [redacted] after calling, and sending messages that I got any kind of response back from them and they agreed to only give her back 58.79. I see this as they robbed my disable mother.Desired Settlement: I would like the remaining 50.00 plus any interest put back on her credit card.

Review: I booked a reservation with Economy Bookings. I called and told them that my flight was on the [redacted] of December at 11PM and I would arrive in [redacted] at 2AM and would need to pick up my rental car around 2:30AM. I arrived at Fox Rental Car in [redacted] Florida at 2:30 AM as I stated to the booking company. They said the booking company had made my reservation for 2PM and had cancelled my reservation. The car company would not honor the reservation. I was stranded in the middle of the night with a child a long way from home. The car company was happy to give me a reservation at double the price. I called the booking agency. They will not call me back. They only send emails. They said clearly they have the recording that I was correct in my reservation and the operator put it in wrong but they were still going to charge me a fee. I would like your help to stop these people from doing this to any other travelers. I have all emails and recorded conversation of booking. Please help!Desired Settlement: I would like booking fee returned as well as them to cover the difference in car rental paid!

Business

Response:

Dear [redacted], To avoid some misleading we would like to pay your attention that on 12/**/2015 9:33:12 PM you personally made a reservation to Fort Lauderdale Airport and indicated that pick up date and time will be **.12.15 at 02:00 AM.When in case of the discrepancy of the time car was not provided to you, you started convince us that the time for pick up which you choose was 14:00 PM. Our agent from Customer Care Department found you call conversation with our representative and sent it to your email [redacted] on 12.**.16 as an evidence. The partner company replied following:Customer was given a grace period to pick up the vehicle. The customer ended not picking up this vehicle. Due to our Terms&Conditions and Cancellation Policy, our Accounting Department apply a cancellation fee of 50 USD to the reservation prepayment.Best Regards,

Review: Ordered a car from them for an incoming out of town guest for business. he was unable to find the rental location at the [redacted]irport, where he flew in. We were unable to reach them over the phone.I have tried calling multiple times to resolve this issue, I have also tried emailing customer service repeatedly to no avail.Desired Settlement: The products/services were not used and I want my money back. I don't feel this organization is legitmate.

Review: I reserved a vehicle online to pickup on ** Jan 2016 at 11pm. When the reservation completed it said the pickup was for ** Jan 2016 at 11pm. When I called the representative told me that I would have to pay $130 MORE to fix the reservation or I could cancel it. He told me his name was Bob. I asked to speak with a supervisor, which Bob kept telling me there was none. Then eventually he put me on with someone named Robert. Robert said that I would be able to get a full refund due to the fact that it was not my fault. I received an email on ** Jan 2016 stating that my refund was only $5.87 because they charge $33 for cancellations. I should not have to pay for the company's downfall.Desired Settlement: Refund my $33

Business

Response:

Dear [redacted],We would like to apologize for the delay with answer.We have checked our system and we can confirm that within next 5 business days our Financial Department will process a refund of amount 38.87 USD back to your credit card.If you will have any questions or you will need more information, please do not be hesitate to contact our Customer Care Department via email [redacted].It will be a big pleasure for us to assist you.Best Regards,Booking Group Team