Booking.com USA (Part of the Priceline Group) Reviews (5)
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Flight changes or cancellations: Get help adjusting your itinerary or understanding your options if plans change.
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Used booking,com to book rooms all over Europe and as long as you don't have a problem everyone is happyI made a reservation for one night at Jugendherberge in Nuremburg for one nightApparently the name of the hostel means "youth hostel" in German as was rudely pointed out to me by the desk clerkWell I don't speak a word of German and the website advertising this place on booking.com is EnglishEverything is in English except the translation of JugenderbergeThis place looked like Disney world with pre teens running all over the placeI asked management to please cancel my reservation, as obviously there was a mistakeThey said sure for a 100% chargeI call booking.com I Frankfurt to try to resolve the situation and all the answer I got up through the supervisor was "you should have read the fine print"Well I read the damn fine print and NO where does it list this place as a youth preteen hostelI expected a better response from booking.comI'm going to slam booking.com over the Internet in a bad way unless I get some answers by Monday October I'm am really very disgusted with bookingcom's replyYou better come up with something better than "read the fine print"Not only will you loose a customer but I will personally do everything I can to post booking.com in a negative light for advertising and piss poor customer relations